Resort is well staffed

Considering this hotel is closing soon the staff were absolutely amazing. So kind and fun, friendly and always quick with a smile. A very quiet older adult place but the food and staff was fantastic. The beach is gorgeous and the drinks tasted wonderful.

Great vacation!

Sunscape Resort had the greatest staff considering the resort is closing at the end of April. There was a good selection of food and drinks. The spa was excellent with good deals offered. The rooms were OK. Nothing spectacular. We did get locked inside the room due to a malfunctioning lock but called front desk and was resolved with a new lock. Also one of our party came home with Travellers Diarrhea which had to be treated by going to local Emergency. We did use the resort doctor for a [... lire plus] treatment of an unknown rash. Nice there is a 24 hr doctor on site. Transportation around Puerto Plata was good and between hotel and airport. Lots of great excursions to pick from.

Amazing resort!

We had an amazing time at the Sunscape Puerto Plata. The food, drinks and rooms were all fabulous. We met so many new friends on this trip and look forward to staying connected. Friendliest staff too!

Loved it once again!!

This is the second time we booked at the Sunscape and loved it! There were no issues with our room, everything worked perfectly. The cleaning ladies and the staff were wonderful. We thought the food was very good, but by the end of the week it did get very repetitive. It is a good size resort so you do feel comfortable taking a daily walk, the Coco cafe was so sweet, offering plenty of sweets and fruits and small sandwiches. If you want a relaxing vacation this is the spot to go!

LOVED IT

we love this resort and going to miss it so very much................. GOOD LUCK TO ALL THE GREAT EMPLOYES ............ GOING TO MISS YOU ALL not sure why we will go next.....................

Charming Resort

Charming resort on a beautiful beach! This was the perfect spot to enjoy our March Break. The staff were friendly and the resort was clean and quiet. I would return again as we felt safe and comfortable!

Loved this resort

This was the perfect size resort. beautiful long beach that was kept very clean, could walk for hours. Did not have to wear arm bands which was great and no reservations required for dinner. We never had to wait more than 20 min for a table.Food was good, there was always something for every taste. Staff are very friendly and efficient. rooms were a good size and cleaned well. Plenty of hot water for showers. we had the standard room and we thought it was great, glad we did not upgrade to sun  [... lire plus]club,would have been a waste for us. Would recommend this resort!

Loved it

What a great resort. Close to the airport. Great food and drinks. Lots of options. STAFF ARE AWESOME ! Beach is really nice for the Dominican. Rooms are big and clean. Lots of activities durning the day. Over all we had a great time here.

Terrible resort

The room was nice enough. Coffee maker with both regular and decaf coffee Bar fridge stocked with soft drinks and water We were in the Sunclub adult only section small pool private bar and some snacks. Stairs everywhere without hand rails. No reservations for the ala carte restaurants and they are up a long flight of stairs with children running up and down. Pizza was ok wood fired oven. Long waits in the restaurants terrible food. The buffet restaurant the food was usually cold and [... lire plus] they would bring out fresh food and put it on top of the old food. There was turkey one day at lunch freshly carved it was good. I am an adventurer of new foods but everything was so oily. The beach was okay very windy sometimes there would be someone bringing drinks. No food available on the beach so had to leave and walk to the restaurant. Lots of broken tiles real hazard. Probably the worst vacation I have ever had in 30 years

Sunscape Puerto Plata was Horrible!!

Food was terrible. My husband got food poisoning 2nd night , Violent profound vomiting, If it was not for the Medications I brought we would have been in trouble, Three other people in different families also became I’ll, Resort needs upgrading, It is a 2 star.

Amazing Stay

We spent 10 days at the Sunscape Puerto Plata Jan 26-February5th 2024. I understand everyone has different taste in resorts. We are average people and here is our review. We stayed in Pool view King Building 11 2nd floor. Rooms were decent. Hot water every day decent shower pressure. Close walk to everything. Maid was excellent fridge serviced daily. Pool was nice typical temperature. Pool bar was great, friendly bartenders. Only ate at the buffet , Pizzeria and snack bar. Buffet had an ex [... lire plus]cellent variety. Pizza was wood fired small selection but great taste. Snack bar was limited but wings were awesome. Beach was nice and clean. Overall no complaints. I have stayed at 4 resorts in Dorada beach and this one the best by far .

Great resort for the price

We travelled from Jan 10-17/24 and had the Adults Only Sun Club upgrade, it was our first time to DR. We were lucky and the weather was fantastic so we spent a bunch of time on the beach every day - you can walk in either direction for over 30 mins. Some people complained about the seaweed, but that's nature - they did their best to clean it every day. We didn't find it to be an issue when we went in the water. As a Sun Club member you get a separate section on the beach with loungers that ca [... lire plus]n be placed under the mangroves if you need a break from the sun. We never had a problem getting a lounger. There are people trying to sell hats and trinkets, but they don't pester - a simple "no thanks" and they move on. We never had an issue exchanging our "orange" beach towels for new ones. There is bar service but we found the wait to be long, and the server often mixed up bubba mugs. :) I eat plant-based (vegan as best as I can) and had no problem at the buffet. There's salad available at every meal, toast with jam/peanut butter for breakfast, different cereals, cooked veggies, roasted potatoes, rice and peas/beans at lunch and dinner, and a variety of fruit. It's weird we didn't get 1 banana on the resort (they were at the local strip mall) but there was pineapple, cantaloupe, watermelon, starfruit, passion fruit, mango and papaya. My husband is pescetarian and he had fish at lunch and dinner, always options. We didn't bother with the alacartes because of our dietary restrictions AND we heard the waits could be up to 2 hours. We did try the pizza and it was good - the only thing is there is one poor guy who takes orders, preps and cooks the pizzas with quite a few people queuing up. Ours tasted good, but there's no real service so we usually stuck to the buffet. The Coco Cafe is great - offering custom coffees with almond milk (available every day but one). They also have fresh fruit and treats. I stuck to the fruit so can't comment much on the desserts. Service was fast and the women who work there were really nice. They also had teas available, I only tried the green tea. We went to the pool in the afternoons but didn't participate in the activities so I can't really comment. We also went to the gym most days for about a half hour. It met our needs with some cardio equipment (bike and elliptical), weight machines, free weights and kettlebells. As a Sun Club member, there is access to an Adults Only quiet pool but we didn't use it because the area is mostly in shade and the pool is shallow. It's an option if you want a break from the main pool music, but I actually liked that atmosphere so it wasn't an issue. The bar in the Sun Club offered the same snacks as the Coco Cafe, and claims to have "top shelf" alcohol. Because we aren't big drinkers, I couldn't really tell the difference - haha - but some people complained they didn't have the brands expected. We stuck to red wine (it's ok and drinkable), mohitos made with passion fruit (that's worth trying), and beer. Francesco was a really nice bartender so we often grabbed our drinks in this quiet zone at night. You also have access to board games (scrabble) and cards here. Our room reminded us of Cuba - the weakest part of the vacation. The rooms have problems and are very tired, but I wasn't expecting much. The beds were comfortable and our balcony was 5 star. The balcony sliders didn't lock, the bathroom tap tended to leak and the resort often ran out of hot water for showers right before dinner. Because our safe worked, we didn't worry about the balcony doors - the climb would be pretty treacherous, but I could see this being an issue for some. We adapted our shower time, no big deal because we're on vacation and it's an old resort. Our mini fridge was always stocked with water, beer and pop - never had an issue. The maid cleaned up daily and always gave us fresh towels, we never ran out. They supply soap, 2 in 1 shampoo and body wash so we didn't need to pack those items. Every night there are shows, they are ok - nothing spectacular but many were entertaining. We saw about half of them. Most evenings there was a woman singing in the main lobby, covering pop tunes - she usually drew a decent crowd. There's also pool tables, foosball and a worn out ping pong table. We did one day-trip to the city because we wanted to go up the cable car. It was taken through Transat who supplied our vacation. I would not recommend this - it's mostly a sales pitch at different stores - rum, jewellery, coffee, chocolate, cigars. Very little time is spent exploring the history, fort, or the top of the mountain. I was disappointed that they took us to the top so late in the day that the clouds rolled in and it was "rainy" weather up there so we couldn't see the city view. Not enough time to check out the botanical gardens. No entry to the fort, you could only see from the outside. I felt like I wasted a nice day riding in a bus going from store to store. The lunch was awful, not as good as the buffet food at the resort. We were given the vegetarian option which was a piece of zucchini and eggplant instead of the chicken. We noticed a lot of people didn't eat the chicken because it didn't taste very good. The bread was stale. No one ordered drinks because the price was atrocious. The one good thing about the tour was Andy, the guide. He was very funny so that made it passable. I have already recommended Sunscape to my friends. I want to explore other parts of DR so I will likely try somewhere else, but I would definitely go back here at some point.

Return trip

Our third time at sunscape, very relaxing stay , hotel grounds are very well maintained and clean, staff exceptional special shout out to Leo in buffet, Francisco and Salvatore in sunclub bar , Carlos in family sunclub eating area, and jordane in entertainment staff, Jordan in beach bar, all went above to take care of you

Good resort

Everything was excellent at the resort. Very clean ! Only thing I can complain about was the wifi not in rooms and not many areas. Staff was amazing and very helpful. Walked the beach for miles. Walked streets for blocks we were in a gated areas that had like 5resorts .

Nice Resort

Sunscape Puerto Plata is a small resort that may show signs of aging, but it is meticulously maintained. The staff is exceptional, always ready to assist when needed. The three on-site restaurants are decent, nothing over the top, but nobody went hungry. It's advisable to arrive early to avoid the long waits as they do not take reservations. The buffet offers a satisfactory variety, each day something different. One of the highlights is the spacious pool and its accompanying swim-up bar, wher [... lire plus]e the activity staff consistently involves guests in daily entertainment. The beach was very nice, although a bit of seaweed was always in front of the resort. If you venture further down, the water was exceptionally clear. Despite an abundance of loungers, shade is limited, with only one row of chairs beneath trees. While Sunscape Puerto Plata lacks a few amenities found in other resorts I've visited, our week there was still very enjoyable and provided a relaxing experience.

Great water,beach

Playa dorada is a great mature area. Beautiful gardens and mature trees. Sun scape is friendly and clean. Some amenities were not available at our time for some reason. We expected a little more as was described but had a great time away from work and hustle bustle.

Great Resort

We just returned from a two week stay at Sunscape and will be back next year. We always book the Sunscape club adults. The service at this resort is excellent, the bartender during the day is Santiago and he is absolutely the best to greeting you at 7am for morning coffee and pastries and making great dirty monkeys in the afternoon after a day at the beach. The rest of the staff are also great and always smiling and eager to make your stay enjoyable. The rooms are clean the balconies are large  [... lire plus]with a table and two chairs,the bar fridge is restocked daily. The food is good although we did notice this year not quite as good as last year but we could always find something we liked. The beach is great and cleaned daily and great service for drinks.

Can’t say enough

This is our second time at this resort The service and staff are undeniably some of the best we have encountered They continuously work to keep the resort beautiful and clean The beach is gorgeous with a sand bottom We will definitely be back next year Thank you

Wonderful Resort

First visit to Sunscape Puerta Plata November 26 - December 4, 2023. Sunwing vacations from Toronto. Booked Adult Only Sun Club King Room which was very nice. Well-equipped, clean towels every day, coffee maker and supplies everyday, mini fridge restocked everyday. Good food with several options available. Bar at beach was great and even had service to your chair. Lots of lounge chairs and shade. Clean washroom available at the beach. Beach is beautiful, clean and huge and you can walk for  [... lire plus]miles in either direction. Hotel grounds are gorgeous and well-maintained. Sun Club staff were very attentive and eager to help with any requests. We hope to return in the future.

Beautiful resort

Restaurants are really good. The resort is very clean and staff really friendly. The VIP is not worth paying extra. Rooms are really big. Lots of lounge chairs available all day. Shopping on site. Far from city for walking around.