Good bang for your buck

Club Amigo Mayanabo had really good food compared to the four other resorts I've been to in Cuba. The staff was pleasant. Service was great. The room was decent. The guests at this resort is predominantly Russian.

Issues

I have not been to Santa Lucia for several years. Upon return now some things have changed. Namely issues around food and building maintenance. Only oranges and sometimes bananas available. On some days no cheese or ham for omelettes. In the room, no hot water for 4 days and telephone was inoperative during our stay. Rooms need to be updated and repaired, especially bathrooms. Shower doors don't close and shower heads do not function properly. The pool and beach areas are nice settings. Th [... lire plus]e hotel does have a very good staff who try their very best . The bus ride from Holguin was very long ( 3.5 hrs.) and bumpy. Travel from Camaguey airport was not available.

Huge Disappointment!!!

Club Amigo Mayanabo in Santa Lucia is terribly over rated!!! The grounds and overall setting as well as a friendly staff are the only positives! During our 10 day stay, 90 percent of the other people in the Hotel were Russians! Many of them drank to excess and on several occasions security had to be called because of uncontrolled behaviour! We spent our first night in a tiny room which had inadequate space for 2 people but were moved to a bigger room the next day! In this room, the phone didn' [... lire plus]t work and NO effort was made to repair it during our entire stay! The shower door couldn't be shut and we were only getting "drips" of hot water! We managed to get that improved but then there was NO hot water for the next three and a half days! We had to shower with cold water! The food was plentiful but "very repetitive" and the only fruit that was available for 8 days were oranges! They did have a few bananas and some pineapple during our first 2 days! Papaya which wasn't very sweet was available the last 2 days! The chefs at the hot plate area didn't wear gloves and handled uncooked food with their bare hands! On 2 occasions, we saw one of chefs picking his nose without a tissue and then continued cooking without washing his hands! This was "disgusting"!!!! The 24 hour snack bar only served ham and cheese sandwiches throughout most of the evening and didn't have any potatoes during most of our stay! This resort should only be rated as a 3 star "at the very most"! I can't believe that it was rated as a four star by trip adivisor!!! I definitely WOULDN'T go back!!

Lack of hot water

the hotel turn out hot water, during 14 days we had hot water for 4 days only. When we complain they did not respond and they have different explanation every day. We have to take shower in cold water.

I go there many times BUT

I have to give the hotel a bad review. I know this is only a 3 star but for myself a and friend Frank. We had diarrhea the first week. The food this time was, hard chicken legs, winners, bony pork. The drinks eg. orange juice was something like tang, and many of the same greasy cold cuts. Coffee was bitter I could carry on but I won't. I usually do not complain but this time I will. The trip to Camaguey would have been better . It took over 4 hours on a very bad road to get to Santa Lucia. The [... lire plus] flight was only 3 hours and 30 minutes !! The top bed sheet had to be put aside as you did not know who sat on it. I found that in the 25 + years that I go there .This was the worst .. The staff were always looking for tips, or they would give you 3d class service or serve someone else that they knew a dollar was coming to them..

Average

Hotel and service Good Transportation bad .I the resort for many years..and newer got 5 hr ride from the airport for 5 hr.. My agent told me it will landed in Holguin. and didn't mentioned nit will be 5 hr ride on no roads there was only about 3 km of asphalt rest design for tanks or horse and baggie. almost 2 days take me to recover from my sore back. There from cca 30 passenger only 2 passangers driver an director know what is ahead . Not recommend Trip To Santa Lucia wia Holguin  [... lire plus]!!!!!!!!! Return to Holguin aerport took ONLY 4 hr. From Gamague it is cca1.2 hr

Good

Good hotel for the money. 3.5 stars is my rating for this hotel for what you pay for...................... *** ........................................................***.5 Small old rooms Mattresses needs to be replaced Pillows are baby six overall 3.5 stars

Mediocre at best

So, going into a 3 star resort in Cuba, there are obvious things that are to be expected. Surprisingly enough however, the food was quite great. I’d avoid the breakfast honestly, but both the buffets and restaurants had some great stuff. Thing is, there are a bunch of factors that negatively impacted my stay. Keep in mind too that the bus ride is a minimum of 3 hours long and it’s real bumpy. Now, the “non-suite” rooms were gross with bugs in the floating ceilings (and the AC leak [... lire plus]s water allll over the place), we had to pay for water and safety deposit boxes, the service was poor with a constant bad vibe from aloof employees, there was a lack of amenities and overcrowding at certain spots (huge line ups at the reception, bars and buffet). Also, the on-site store hours differ so much to what’s listed: it happened on more than one occasion that I’d go to purchase something during their opening hours but there’d be no employees for hours (they also don’t sell matches or lighters of any kind so come prepared fyi)...And, the entertainment is quite awful. Don’t expect big shows like at the 4 or 5 star resorts. They don’t follow the listed schedule, the music is extremely loud (and I go to raves, mind you), and they take foooorever to set up the band! They have these chairs lined up in front of a stage but if the weather happened to get a bit sketchy, the show would abruptly end and you’d be left with no evening entertainment. The pool also doesn’t have any chlorine and the water looked murky and gross. What’s also important to mention is the disgusting cappuccinos the Snack-Bar make! They use an espresso machine to brew and froth milk, but they’re rarely cleaned which result in huge nasty milk curds in the coffees......Lastly, there are clubs nearby that play music till like 3am and can be heard from the rooms... Basically, if you’re paying under 900$ for a trip here, I guess it’s worth it for the beach but don’t get ripped off.

Amazing resort!

This is my second time around here Excellent service , love the garden and the beach, food is excellent, animacion , snack bar service is awesome , lastly the lady name Daily Molina is amazing! Would come back again for sure!

Eleventh time and more to come!

This is the perfect place for those who prize seclusion, yet there are all types of organized activities for those who seek these. The staff is very helpful and make you feel as family. Truly a great place to get back to.

Very nice resort

Quality of alcohol drinks weren't good , entertainment in the evening was very nice with having guests participating with dancers. Resort was kept clean and food variety and quality and service was very good.

A preferred vacation

Of course, it all depends who you are, the type of vacation you're looking for and enjoy. For us, it's a pleasant place where one can find shade and isolation if needed. The personnel is very friendly and helpful. Over the years (10 times repeater, sometimes twice in the year),we've made good friends who are more happy to see us than expecting tips. Rooms are very clean. Food is adequate, although not very fancy. If you're looking for sunshine, beach and rest, this is the place.

Hot and Sunny

This was my second time here and I intend to return again. The food was much improved over last year as was the selection but still only three star. The rooms are small, but always neat and tidy and I don't go to spend time in the room. The grounds and gardens are well maintained. The staff is great, always friendly and helpful. The beach is ok, the wind brings weeds ashore almost daily but they are cleaned up quickly. There are lots of shade shelters along the beach and loungers. The age of th [... lire plus]e people when I have gone, end of January would probably average around 40, very few kids at that time. This is very good value for the price.

Great resort

It was the 3rd year in a row that we were at the same hotel, Club Amigo Mayanabo. We liked the people, we liked the resort and the weather was on our side too :). The entertainment team was great too. The only downside for us was that the music (either at the resort or at the disco nearby, I am not sure) was kind of loud up to 3 AM so it might be difficult to sleep before it stopped. I understand that some (younger) people might wanna party so late, but maybe it could be done in a way that w [... lire plus]ouldn't interfere with the night sleep of others. All in all we had a good time and we are eager to go back next year.

Nice people

The people on the resort where nice with the exception of the ladies at reception. They are snobs and ignorant. These ladies are the face we meet first...according to my standards they make the place or break it, which they did. There is no beach. You need watershoes for the ocean. But even with watershoes it's no fun swimming in weeds. The pool needs a lot of work. The rooms are small and not that clean. Lots of cob webs and dust one the light fixtures. Killed a cockroach the last morning there [... lire plus]. I felt I got ripped off going to this resort. Which I will not return.

Another pleasant stay

we enjoyed a good week with the kind and beautiful people at and around Santa Lucia, staying at the Club Amigo Mayanabo. Muchas Gracias for all your graciousness and care of the turistas, it is appreciated.

Awlful...do not go

This hotel caters to wealthier Cuban residents. We were the only Canadians there and had trouble with just about everything. Passed over at the bar, people skipped ahead of us for buffet lineup, very strange atmosphere. The rooms are extremely outdated, it was like a scene from a horror movie. Bathroom light was attached by the white and black power connectors and secured with black tape to make connection. Our room was infested with ants, we had paid for ocean view, which was a little more [... lire plus] expensive, was placed on ground floor and told that it was an ocean view and we could not be moved because the hotel was full. The pool by the end of our week had turned cloudy and green, but the ocean water was difficult for swimming because of the amount of coral and seaweed. It is also a public beach so ALOT of solicitation. I don’t know what to say, just don’t go. It was a horrible week, do everything you can to save that extra bit of money and go somewhere nice I think no one should be advertising this resort for Canadians.

Horror Story

I was aware that the hotel was a very old property and the grounds people and cleaning people are doing a good job with what they have to work with. It is very rundown and in a huge need a total makeover. My room had great A/C and hot water but other than that it was a wreck. Very badly painted the bathroom was in need of some major work, the mirror looks like it was installed when the hotel was built about 40 odd years ago. The clips supporting it were rusty and the rust was running down the w [... lire plus]all. The toilet was always running, the shower head sprayed water in all different directions. I do not think the bedding was changed all week as there was a mark on a sheet on the one bed I noticed the first day and it remained there for the full week. My room had three beds so I just moved to another. Granted the towels were changed daily. The maid was very pleasant to deal with and she was under severe management restraints so I can not blame her. The SUNWING site rates it 3.5 personally my rating would be 1.0 because I cannot go lower. The food was passable but barely. Liver was served 4 times in one week not a nice option. Beef was like eating shoe leather with a bad flavour. Chicken was really hit and miss as it was cut into such small pieces you could not tell what piece you were choosing. Roast pork warmed on the grill was ok but very dry in typical Cuban fashion over cooked. Smoked lag of pork (ham) was the best option of the week. Pasta was prepared as you waited with a very watery sauce. Again service was very good and I do not blame the employees. My two waitresses were excellent Yanaisy and Linet and very pleasant to deal with as well as the cooks. My one waitress was speaking to myself at length and she was told by the Captain that she could not speak with the clients as I understand Spanish I was not happy. This builds great customer relations. There was only one bar at the resort and generally service was very bad at one point waiting 15 minutes for a drink. One bartender and was overloaded with work. What they call the other bar area really had nothing. If you wanted a hot dog or hamburger past 3:00 pm. with bread you were usually out of luck. There was great coffee available though. Beer was available for a cost at $1.00 per can as there was only draught beer available at one location and long waits. Bottled water had to be purchased it was not included. The front desk staff were just horrific seemed almost as they were doing us a favour whenever they were approached. The beach was clean but entering the water was a nightmare for all of the seaweed. The worst part is no guests are allowed in the hotel even after I paid for my friend for 1 week. No explanation and was just told she was not allowed. ON the SUNWING page talks about enjoying a Margarita best of luck with that. Finding rum at times was difficult I have no idea about tequila.

Good resort

Hotel rooms are small and kept fairly clean. Excellent landscaping. Beach very nice. Food was okay except that the menu was same every day. Overall my personal experience has been fairly good. ..............................................................................................

Perfect resort all was really good

Grounds were kept really clean,buffet was amazing, rooms were really comfortable and clean ,,Beach was fantastic,,staff smilling all the time and animation was soso,,but overall fantastic will go back for sure,,