Horrible Resort

We got at the hotel at 1am - the room had two balconies.both doors were broken. The glass door of one of the doors was replaced with a piece of wood and the second one was smashed and covered with tape. The headboard of the bad and the bad were broken. The next day after I complained I was given another room but with no water- after I complained again they gave me another room with running water but the room was inhabitable due to the mold. They ended up giving me two rooms - One where to sleep [... lire plus] and the another one with mold where to shower. Not to mention the food and the dirthiness of the restaurant. Hola Sun rep couldn’t do much on Sunday but on Monday my wife and I moved to Kawama resort paying another $121.54. I need to launch a formal complaint not only to be reimbursed for my extra expenses of changing the resort and the transportation but also to make sure not to send customers to that resort. Looking forward to hearing from you. Lahouari Nimour 647 276 0135

Great hotel.

I had a great time. The staff were very friendly and accomadating. The rooms were clean. Entertainment was awesome. Great place to stay. The only thing was that I didn’t have hot water but I know that this is quite common in Cuba. No complaints.

Good value

Older resort that is being improved. Great location at the start of Varedero's downtownrown. Walking distance to all the best that Varedero has to offer. Hotel is not on the beach but only a 2 min. Walk away. Food is adequate, breakfast is best. Very helpful and friendly staff. We have been twice and would be pleased to return

Keep your sense of humour.

The hotel staff were helpful and accommodating but our lasting comment for the stay was, " What happens when it's all broken". With very little resources and very little toilet paper, the hotel was loosing its quaintness. Even the lovely stained glass panels were falling out. My big concern over that was, they would fall on someones head. The food was plentiful but I guess they were accommodating to the lowest of tastebuds. A few local spices would have been nice. I don't think it would take  [... lire plus]much to refurbish the place to it's former glory. And if so, I would happily stay there again. The location was great. Close to beach. Close to central Varadero.

It is a good hotel。

the grounds，public areas，dining and features are very good。 however，room is not very good，the problems are as follows： 1) almost for 4 days there is no hot water； 2) wash room (on S lever ) seems nobody takes care， taps and toilets are not working well。

Worst vacation ever

Food was worst than worse no hot water toilet a nd shower broken Tried to get help from front desk and all we got was rude customer service And that’s just the tip of the iceberg NEVER GOING TO THAT HOTEL NOR CUBA EVER AGAIN

Good Time

I have good time at the Hotel. I got room with hot water and food is what you pay for it. Better food will cost more. If you care about food,than this Hotel is not for you. Air Cubana is another story I will try avoid this air lines if I can

Very nice!

nice place if u like fish twice a day your in luck! great staff! lucky if get hot water 4 shower but get what u pay 4 beach is a bit of a walk and no where too rinse feet after getting out of ocean for walk back but we will be staying again on our next trip!

Will return!

nice quite place if u like fish your in luck! great staff lucky if get hot water 4 shower but get what u pay 4 beach is a bit of a walk and no where too rinse feet after getting out of ocean for walk back but we will be staying again on our next trip!

Amazing beach

This hotel was clean and perfect for the needs I required. The food was ok the plumbing could use some work. I enjoyed my stay here and would definitely go again.some of the staff was friendly some not so much.

Nice place to relax

Hotel was nice , courteous staff and shuttle waiting to transport to hotel.well kept room.all staff hospitable and very attentive to our needs.excellent meals provided, nightly entertainment.nice to have everything available in walking distance.we happy with trip and will use these services in the future

Good Times Good Friends

I just returned from 9 great days at Acuazul. I have no issues that would make me not want to go back. The room was fine, little noisy on the street but I got used to it quickly. The food was actually better than I expected. The location is paramount, as it is perfect. The beach set up was great. Great restaurant on the beach you must try. A little local outdoor cafeteria 5 minutes away towards the beach that was amazing for $2.50 CUC. The staff were great and the best thing about this hotel are [... lire plus] the guests. I am an Indigenous Canadian and thoroughly enjoyed all the other Canadians and the folks from eastern Europe really made my trip one for the books. I made a lot of new friends and would and will go back to Acuazul. Anthony

Service has dropped!

I had been to the Acuazul Hotel about 4 years ago so I knew I was getting a very basic hotel that was run down - its still the same. I picked it this time because while run down the people who worked there made us feel welcomed and took care of us. This was not the case this time at all!!! Very poor service, and most of the employees looked unhappy. There was never any toilet paper in the washrooms by the pool and when we went to ask for it we were told they would bring some and 2 hours lat [... lire plus]er it was still not done. This is just one example. Waiting at the pool bar while the bartender/waitress had a conversation with a coworker it took her 7 min to even look at me...I clocked it! Then I asked for a "cervesa" and she put her finger up and said one minute and then decided to clean the sink...while I stood there waiting. I ended up going to the pay bar beside the lobby and bought a beer. When your hotel is run down - air conditioner did not work, safe did not work, shower head broken (and only on the last day did I get hot water! - let's just say I had to hand hold the shower head of either Luke warm or cold water to wash myself!) And when we asked to change rooms we were told they did not have one available - you had better take the service up a notch! Very disappointing. We decided to just make the best of it and we stayed out of the hotel as much as we could. Pretty much ate out every day - we could have found something to eat but when you have to chase a waitress down to get a glass of wine that doesn't even come while you are eating it kind of kills the experience! Too bad. I might have considered going g back again as it was very reasonable and I can ignore and/or live with run down...just can't stand to be around poor service and unhappy employees.

Mixed feelings

We aimed for the cheapest hotel as in that period (right after new year) nothing was cheap. Our expectations were low but in some moments the reality we met was lower than we expected. The hotel is worn out and it requests a thorough renovation. Almost everything in the rooms looked depressing. However, the employees did everything possible to make us happy. The windows were not sealed at all so, in a windy night, they made so much noise that we had to take our mattresses and sleep in our son [... lire plus]s room, across the corridor. In another night, our teenager sons were freaked out by a little lizard on the ceiling in their room. I explained to them that it was placed there on purpose for hunting the insects (wink-wink). The water had very low pressure and it was in majority of the time completely cold. The food was not too appealing and it was kind of repetitive. The bar though, was better than I expected. However, the advertised snacks 24/24 did not have correspondent in reality. But the beach and the water were so good…

A VERY PLEASANT AND RELAXING PLACE..

THIS VISIT IS MY SECOND STAY AT AQUAZUL AND MUST SAY..THE HOSPITALITY OF THE STAFF FROM ALL SECTORS OF THIS HOTEL ARE VERY HELPFUL AND PLEASANT...I WAS TREATED LIKE FAMILY...THE HOTEL IS A CLEAN PLACE WITH ELEVATORS IN ORDER AND THE ROOM ARE CLEANED DAILY..ENJOYABLE EVENING ENTERTAINMENT FROM DANCERS AND MUSICIANS...A HOTEL TO SPEND SOME TIME IN..

Hotel or shelter?

I going to Cuba every year, and few times have been at Varadero. I know what does it mean 3 stars resort. I never had such bad experience with hotel in Cuba like this year. Hotel Acuazul is the worst place in my rich experience. I've arrived 11 p.m. Nobody cares about to give you some snack or food. Everything is closed except the pool bar. By the way it's only single place, which is serving customers. Rooms are horrible. Stinky, dirty, broken. I have tried 3 rooms- all the same. I found huge bu [... lire plus]gs in the room. Only after I spoke with my representative and required to change hotel, I got the bungalow on the beach,  which is not bad. Service is horrible. When one of the older ladies asked waitress to clean the table, she gave her the sponge. The elevator- claustrophob's nightmare, no light. Water in Cuba is not good, and this hotel doesn't provide water for drinking. This place is highly not recommended. 

Varadero 1st timer

i travel for a first time i hade the oportunity to get a great deal for a 10 days vacation at a two star hotel in varadero cuba. from booking online to the flyght and arrival to the hotel everything went easy and fluently nice. at the hotel people welcome me and reconforted me as i wasnt to sure of what i was to expect in a foreinght country. all the staff at aquazul is super frendly respecfull profetional ressourcefull and have alot of experience plus they are all qualified to work in the resor [... lire plus]t industry as they are also bilingual. the hotel amenitys are very clean 2 bars pool living room with cable tv for sports fans also a play room with pingpong pool tables and minifoot, the hotel have a stage for live shows at night and a dj for music during day and evenings great atmosphere.. also the hotel have a very nice a/c dinning room buffet style were there is all types of food from local to international dishes meat chicken fish pasta bread yogourt eggs delies cakes fruits etc....very nice my room i fiund it was big medium with balcony a safe box cable tv hot water but i found that the room need a liltle work as is outdated old blinds paint was chiping old a/c unit old doors very outdated so i tryed not to spend to much time in the room. the only proble i hade its that varadero is near a petrolium facility wich at night around 2am they exaust gazes in the air and you can smell it in all the varadero area is so strong that i dint sleep for 4days as they relise this gazes every night its really strong that it gets you sick with constipated nose caugth just like if you hade a cold i was there for 10 day the first weak this did not hapen until one night it started and i hade to live my room caus i thaught there was a gaz leak but reception told me it was the petrolum facility and that i hade to get use to...wich not in 100years i could get use to that besides that varadero is extreamly safe frienly extreamly clean fun lost to do lost to walk the beach is amazing varadero is a very lovely place but the petrolium fumes ruins it i never in my life smelled somethig so strong i hope they do somethig about this really quick it is very hazardous

Awesome Vacay

We went to Varadero and stayed in the Hotel Acuazul for the fourth time. We mostly go there for the staff. They are so friendly and accommodating. The rooms are a little run down but you are not in them that long. Food is tasty but not a great selection. The beach is awesome and the people are jus the best. We have made friends there and love to see them. My biggest issue is the lack of hot water so if you don't mind coldish showers it is a reasonably priced holiday.

Geat Location

I love the location however there are some downfalls to this hotel. The rooms have shutters for windows which is very annoying when it is windy as they make loud noise because the hinges are broken in order to close them. The TV's don't work half the time and keep shutting off or not turning on at all. The tub is to high to get into and the shower head does not stay on. Every morning around 400am there is a smell of sewer they must be pumping it out from somewhere and the roosters can be very an [... lire plus]noying. The food was ok however it was the same everyday.

Amazing Place

Amazing place for the value. we arrive to Varadero on March the 4th and left on March 11th. The hotel is located close to downtown and close to everything that you will need. 2 block walk to the beautiful Ocean. we stayed on the 6th floor and our view was in front of the Hotel so the view was wonderful looking over the ocean and beautiful sunsets. Some of the staff at the hotel does need some skills and need adjustment but a majority of the staff were very pleasant and nice. the food was ok but  [... lire plus]please keep in mind you will be visiting Cuba so the food is blend so adjust and bring some of your own spices. all in all great place and would visit this hotel again. its great for the value that we paid for well worth it.