Amazing Staff!!

This was my second time vacationing at Gran Club Santa Lucia. The staff is amazing, they all treat you like family!! The food is great, the rooms and resort are kept clean, and if there is any issues the staff would action right away. I will be returning in November.

Must go spot!

I went for 10 days to attend my brother's wedding. It was lovely. The staff did a wonderful job with the ceremony, decorations, and meal. It is a cozy resort with friendly staff. The daytime entertainment was fun, engaging and inclusive. The night entertainment was wonderful including a great kids show. Definitely would recommend.

A Value Resort gives you a big bang for so little money

Small and pretty... with great pool with super soft freshwater... the junior suites are extra nice...its beach NOT so great (seagrass) ..but theres COCO BEACH nearby with its WOW factor 15 minutes by taxi...gardens very well maintained...the food was above average for Cuba I was there for two weeks and enjoyed the buffet everyday...friendly staff... this was my 10th Cuban hotel and I have never found a perfect one yet....But for very little money you get extra good value here... long bus rides f [... lire plus]rom Camaguey 1.5hrs even worst from Holguin close 3.5 hrs....I was very satisfied with my vacation

The best place to be in Cuba!

All the staff makes you fell like family, they are the best, food is great never went hungry, pool was nice and clean everyday, grounds well maintained...I have been to many resorts in Cuba and never felt the way I did at the Roc, I was sad to leave and misd it already...will definitely go back!

Never a dull moment

Always something to keep the entire family amused. And the best entertainers around. And the kids club lady bon bon will keep you children safe and busy for hours. Good food and drinks what more do you need.

Don't go there

I have to admit in full honesty that alleys and green spaces are well taken care of The reception is OK, pretty on the ball But the rooms… The doors have a slack so if you are at the ground floor you risk stepping on a crab on your way to the washroom. About the washroom – you have to flush till you get hurt and maybe it flushes Well at the second floor you have cockroaches The food in the restaurant – uneatable, that is why everybody eats the food at restaurant at the Beach where  [... lire plus]one cook sells a daily average of 400 hamburgers, 250 hot dogs and 400 sandwiches The animation at the swimming pool is OK But the animation in the restaurant the 4 girls singing – whining cats (complain in a feeble or petulant way) Never mind that two of girls Anne and Claudia (members of the band Covarrubias Son) are soliciting money for sex and and go visit customers in their rooms. The beach is a disaster: weeds, reef, dirty all time and there is no music or animation Now if you get 3-4 rainy days from 7, definitely you regret the money you paid. Personally I regret such a bad review but that’s the reality I had to face.

Not so amazing. quality has dropped. price has gone up

not so amazing. quality has dropped. price has gone up Service and staff are excellent. but food , drinks and beach horrible. same food every day too much sea weed on beach not being maintained. i will not be return to this resort in future.

Not the greatest

The hotel staff is very friendly, but lack of supplying correct inofrmation to guests. The food varities is very poor, if the desert is over they do not have similar, but different varitie to fill in, very disappointing. The rooms are provided to guests without making sure all the amenities are functional. Very money minded, first money then talk.

Carmen Arsenault

service is excellent, Ronaldo, Customer service is amaizing. new cook spanish , was the best meal for 3 stars hotel; turkey, porc, soup is fantastic and warm donut for breakfast every day, WOW, you can not ask more. all the dessert was goods, and icecream was freezing, not usualy for Cuba. beah was clean every morning, animation was great, every thing was perferct, i recommanded . just one thing; airplane..... Cubana plane, sit was brooked, and missing one arm brooked, not pleasant at all,  [... lire plus]not confortable, bouth way, 2 different planes. show at night, was not very good, the stage was broken, and the dansers can not do the show, Trip advisor was there 1 day to take some comments. ask me 200$ extra because solo to the room is no fare, too much extra $ for 11 days, please fix it for next trip couples peoples complain about it,, too much money extra for one person to the room, some hotel do not charge for that

A trip to remember

It is not the first time that I am visiting this resort and there are two things that impressed me and made the difference: the attendance and activities on the beach were more meaningful the hotel improved a lot in considering public expectation The animation and entertainment were as good as ever

Amazing Hotel Staff!

Roc, Santa Lucia has always been my home resort in Cuba. The staff and management is amazing. Customer Relations Staff Reynaldo and Neiva ate on top of all complaints, they are quick to resolve your issues if you have any. Yurina works hard to make your accommodations comfortable. The bartenders are always fun to joke with. The waitresses and waiters in the buffet Restuarant are always kind and courteous! The pool bar and pool area are always clean and comfortable. The lobby bar is open 24 hours [... lire plus], always clean and a great place to meet new people. The rooms are comfortable and the maids always keep your room clean and comfortable. The air conditioners are new and work well. The a la carte restuarants that you book through the customer Relations Office have good tasting food and the service is good. The menu is changing and I asked that they post the menus for the travel agencies and airlines so you can book your complimentary a la cartes through the websites while booking your flight. The entertainment staff are always engaging you in fun. Darts, Baseball, Spanish Lessons, Salsa Lessons, Aqua Fit, Beach Party, Ring Toss, Rum and Wine tasting, and a show every night at the Cabaret and much more... We had a great time and I always return for more. There are many excursions you can book and enjoy. Rent a scooter, take a ride on horse and buggy as well as take the Santa Lucia train throughout Sant a Lucia to view the area. If you want to experience a Cuba Church ask to be taken to the Church in Las Ochentas. They is also the disco for the nightlife. I hope everyone has a great vacation as I do every time I return.

Home away from Home

Love going to the ROC..just returned from my 5th visit and planning on returning in the fall.The staff as always make you feel welcome and remember you with big hugs.The grounds are kept clean and the food is good..always something to choose from.Beach is clean and lots of loungers.Many many repeat guests come here...can't wait to return :)

Great intimate resort

This is my third time to Cuba and clearly the third time's the charm. This is a small-medium resort, very well kept with a large, modern and beautiful junior suite, good food, beautiful beach and incredible staff. One word of warning, though. The water has many crabs and hard, spiky sea urchins hiding in the sea grass. I would bring water shoes if you don't want to be pierced or have your toes pinched. Big shout-out to Reynaldo, the resort's customer service rep who went above and beyond fo [... lire plus]r us. If you decide to choose this resort, he is partial to small gifts of Werther's candies, Nutella and chocolate of any kind. :)

Great resort!

Really enjoyed the stay at ROC Santa Lucia. The staff were great, especially Pluto. The pool bar was a mainstay for the people I was there with for the week. Beautiful beach for morning walks or relaxing on the beach. Food was good. The hotel is actually better than the 4 star hotel next door. If you have a family, this resort would be great for them and is really cheap for what you receive.

Nice Place!

This was our 8th visit to Cuba, first time to this part of the Island. We have been to Cayo Largo, Cayo Coco, Varadero (5 times) and now here. It is a small resort which isn't a bad thing. We stayed in a junior suite and this was one of the better rooms we have stayed at in Cuba. The grounds were nicely done and kept in pretty good condition. The beach was large and great for our boys to play. The ocean on the other hand wasn't the greatest for us, had lots of sea weed growing in it and vi [... lire plus]sible crabs in it, to the point where we were afraid to let our boys in . The pool was great! probably the cleanest pool I have seen in Cuba. The reason why i love Cuba so much is the people and here again we met some very friendly people who went above and beyond to make our vacation great! We had another very nice family trip! We love Cuba and can't wait to continue visiting other parts of the Island. We will be back here again!

Great Resort!

We had a wonderful, relaxing time. There is an older crowd at the Roc which we fit into just fine. The beach is beautiful, the food was really, really good. Rooms are clean and the people are kind and work hard. What is not to love?

Resort starting to look tired

The Roc this year was to expensive .It showed during the two weeks ,was only about a 100 people both weeks. The only reason we went there was we got a group rate discount. The food this year was super ! The staf as usual were great. Some rooms needed repairs due to the storm but plenty of good rooms available . The tiles around the pool in bad shape and need to be redone. The bar products very poor no high end brands, no tomato juice,no product like Baileys . The beach very clean and well groome [... lire plus]d . The exchange rate almost 26 percent .at this rate less tipping for the workers should be a lot lesser so to tip more.overall a good place if the price is lower.

Great Time

Staff were lovely, very helpful and willing to assist us whenever we needed it. Resort needs a refresh including rooms and pool deck but it was always kept clean. The ala cart and buffet was limited in terms of variety but for the the food was good.

Very good for my money

we came there to kitesurf. Hotel is good, food is good, ppl are good. We had two days for 19 m kites, 2 days for 12 and one for 9. Kite rigging area is good and close to rooms. It is wide to solo lunch and land. I will go there again

Roc Santa lucia

the Hotel is excellent. but the price is a bit high. as it being a 3 star.. The food is good but need more variety from day to day. also the food dish labels shoud include if peanut or Mushrooms have been used . so guest could be aware. I was very happy with the staff who provided 4 star service. they are very friendly and always smiling.