Not as bad as everyone rates it

Beautiful beach The service can be slow but not to the point of complaining we’re on vacation I arrived very early and was made comfortable until I could check in at 3 with no issues Room a bit outdated but comfortable who stays in their rooms anyways

Nice resort

Pools, grounds, areas are beautiful. Nice people, good service. Good entertainment. Problem with the check in. It took 5 hrs before we have our room. Nice stay in general. ..... .............. ................ . ....

Wow

This was the first time that I ever came to Mexico I’m excited that the hotel made me feel safe rooms are clean and I had a beautiful oceanfront view. You definitely need to wake up early in order to experience all of the activities that are available especially if you really enjoy all inclusive. Although if you are vegetarian or vegan there aren’t many options on the resort to eat. I was expecting there to be a lot more seafood then there was available.

Mom and Daughter Trip!

My daughter and I recently spent a week at the Grand Oasis Sens for a mother/daughter trip. We were there to unwind and relax. We purchased the all-inclusive vacation and were quite happy with what we received. The resort is renovated and fairly updated. It was very clean and and we constantly saw staff cleaning in all areas of the resort. I found the staff very friendly and check in/out was exceptionally speedy and courteous! We travelled with Air Transat and the local rep was great! She gave u [... lire plus]s lots of valuable info and tips for excursions and day trips. The buffet was great, always something good to eat and the a la carte's were good as well. Our favorite was the Mexican resto with the live music! Agnacio was the on the omelet/eggs station and he was amazing and super friendly! We looked forward to seeing him every morning! Entertainment was good, although I wish there was something by the pool every night as we really enjoyed the live music there. The weather was great, except for the high winds which prevented us from actually swimming in the ocean which was very disappointing for me but not the resort's fault! The beach chairs are solid plastic and really hard, I wish there had been better chairs there but the pool chairs were good.We never had a problem getting towels or chairs and the bar staff were all friendly. The sushi bar was great!! We weren't impressed with Sakura though and waited all week for that reservation. Never saw one bug inside the resort, and only few flies outside as it was so windy by the beach. The Spa was way overpriced so we never went there but the Coffee and Me shop was excellent and we went there a couple times a day! Would definitely return and we enjoyed our stay thoroughly! The only complaint was the mini fridge only had water, Coke and bad beer. I asked for soda water as we don't drink pop, and I requested Sol or Corona but they said they didn't have anything different.

Beyond terrible

This was not a suitable hotel. Our room stunk like the inside of a musty toilet. It stunk so bad that every time we entered, it made us gag. We complained and asked to be moved to another room and were told “ No. hotel is full” it took two days of fighting for a new room and we had to get our Transat rep involved before hotel staff would even attempt to resolve the problem. On our third day they finally moved us to a room that was a bit better. However we had to be out of our stinky room by  [... lire plus]noon and had no access to our newly assigned room until 3pm. Upon moving into our new room we found that the room safe was broken and had to wait for a repair before we could leave our valuables. Ultimately the hotel cost us an entire day out of our vacation. We have washed our belongings three times since our return home and still everything smells like the musty stinky room. We would never ever stay here again. No one looked happy, staff or guests. Staff... probably because they were dealing with constant complaints and guests probably because of smelly rooms.no restaurants were open past 10pm. Not enough shade provided on beach. One day security would not allow guest in the ocean. No lifeguard on duty. Said it was not safe to swim and yet resorts right next door on either side were allowing swimming.

Fun on the sun!

I stayed at the Grand Oasis Sens for a week the end of February. The hotel is an adults only and I thoroughly enjoyed the peace. Well....peace from kids. The atmosphere is fantastic and everyone is there to have a great time. There is some local gang violence that kept me on the resort. The rang of age is 20 to 50. I’ll be back!! Tom

Great Resort

Clean beautiful hotel. No 18-21 kids running around. Food very good. You have access to all other 3 oasis resorts with a day pass. Plan ahead for the Box restaurant. Bracelet not necessary. Study activities offered by hotel because sometimes you have to sign up ex. kinki boat cruise. Overall, I would go back.

Rate it as 2

Too many stairs, not clean. Had VIP room and felt like a regular room...pool on our deck was never cleaned...liner was spotted with rust and white spots...deck very frailed, husband went through the deck and needed first aid. We arrived an we weren’t on the list...no rooms...the put us in the basement with no luxury...bar fridge empty, bathtub was draining and lot of mold everywhere. We asked for a new room and finally got one 3 days later. So our first three days was spent mostly in the lo [... lire plus]bby looking for service for the price we paid. Positive note the food was amazing and so were the drinks. Thank god weather was nice throughout the week. It made up for it. Would never recommend this resort.

Worth 2.5 star

First off, we arrived at the resort at 10:30am and was told to wait until 3pm to check-in. When we returned at 3pm, we were told to wait another hour because our room was not ready. Once checked-in, the room had a musky smell. Floor was not swept. Bathtub still had hair from previous guest. Room was humid and AC was not working properly. When the temp was turned down to 15 degrees Celsius, the room still read 24 degrees Celsius. The maid only makes your bed and does not replenish water, toilet p [... lire plus]aper unless you ask for them. At some point, it took them 4 days to replenish our water bottles although they specified that it was only done every 2 days. The customer service at the reception area was inexistent. This hotel is not even close to 3 star.

Great reaort

Service was awesome, hotel was well kept. We really Enjoyed our stay for a week. Would recommended to friends and family . Location was very convenient close to lots of amenities and daily Activities. Locals and other tourists were very helpful and friendly.

Has potential but poorly run

I really don't want to be writing this as I hate writing reviews like this. Here goes, the rooms, just wow, the smell was unbearable and everything leaked including shower taps that sprayed the entire shower room. Sink facets leaked, toilet constantly ran. Room has mold and mildew, I know this for a fact as mold is my only allergy and they won't not let us switch rooms so I was wheezing and coughing the whole 7 days. Next, all inclusive??? Far from, seems like everywhere my partner and I ended u [... lire plus]p that was less party and more relax (cigar lounge, the box) there was always something we needed to pay for or wasn't included in our stay. Room service was an additional charge too. We felt so restricted on our vacation. Restaurants were either closed or impossible to get into. Always line ups and waits..who wants to sit in a line up every time they feel like eating while on vacation!? They say to recycle the drink cups but instead the collect them and REUSE them after rinsing them with ONLY water. Let's just say I came home from vacation with my very first lip blister thanks to this place. Everyone we talked to also complained about everything I've mentioned thus far but mainly the rooms and poor service as the resort is incredibly understaffed. The restaurant and bar near the secret pool was always closed, the Maki taco restaurant was also never open. If you like slow service, broken and dirty everything, bad smells and very little to eat on your vacation then this place is perfect. To top it off the alcohol tasted like gasoline and burns your eyes if you try to take a sip. If you can drink it, you'll definitely get drunk but consuming it is the challenge. Good thing I like beer. Oh that reminds me, mini bar in your room consists of only two beers that are pry off and don't supply you with a bottle opener to even drink your two beers. The staff were nice, some were able to help and some just couldn't wait to go home. Pretty sure we could have made a palm tree with all the tree debry at the bottom of the pool. Pavement is very uneven so be careful when you walk. I feel horrible writing this and don't want to but I dont get much time to take vacations and can rarely afford to so this was more upsetting than anything. I couldn't even be mad because I was just so disappointed. This resort has great potential and a wonderful theme but failed to execute it's true purpose. My partner and I are very easy going people and always look for the positives in everything but we were disappointed and came home feeling everything but relaxed and refreshed. I really hope they put money towards the rooms and rest of the resort as it has the potential to be amazing! The food at the box and sunset restaurant were amazing and very well done!! Highlight of the trip! Food was delicious when received.

Grand oasis sens in Jan/Feb

The beach is AMAZING and Antonio at the beach bar, was the hardest working person we met at the resort. He was super friendly and remembered our drinks by the second day. The 3 pools are great but not heated; we preferred the hidden pool as it had great Bali beds and a deep pool, great for swimming. Our room on the second floor was a little humid because there are no windows or balcony and didn't seem to air out much. Especially since we had to dry our wet bathing suits in the bathroom everyday. [... lire plus] However once the air conditioner was on, it helped a bit. The entertainment by the main pool at lunch was so so: lap/poll dance lessons, water volleyball, free short massages; nothing that truly interested many people. The foam party on the Saturday was a lot of fun! The service was great but could use a bump up since it seemed the tipping made a big impact. We had an issue with our safe and after visiting the front desk to ask for help, security came to our room and fixed it within 5 mins. The "coffee and me" place had great coffee and snacks through out the day and late snacks from 11pm to 2 am. Sakura was the best restaurant we ate dinner at, each course was delicious. You need to make a reservation for it but we managed to get in 2 times during our 7 night stay. The next best restaurant is "The Box" which had a crazy reservation system but worth it. We had to stand in line from 6pm to get a 7pm reservation for that same day. They only have 2 seating times 7 and 8:30 and each holds about 20 people. The other two dinner options for us non Sian Kaan guests, were Moonlight which had a great salad bar and Italian a la la carte dishes, and Coba which was an international buffet, food was good at both. Lunch options: Sushi Bar was really good, we ate at it almost everyday. Maria Bonita was the only place where you can order "authentic" Mexican food which was delicious. Hippie Chick was good too but served more greasy good like burgers and fries which we didn't really care for. We emailed ahead of time and informed the hotel it was my birthday and they went out of their way for us. Prepared a special 4 course dinner and served it at Moonlight since Sakura is closed on Wednesdays. They also surprised us with a bottle of champagne and cake in our room. On Thursdays, everyone at the resort is invited to party on a pirate ship off the resort. The party can get pretty wild and drinks and some snacks are included. We were bussed there and back returning around 3 am. The other nights, entertainment is hit or miss. Overall, we had a great time. There were things that weren't perfect but we thought it was great value for what we paid. We met great people and will have lots of memories.

Very Disappointed

I was very excited to stay at the Grand Oasis Sens, the location on the beach was excellent but that was it. Biggest complaint is the lack of food options. Breakfast was the only time you could eat at the buffet, not at lunch or dinner. The buffet was OK but nothing special. Lunch had 3 choices, Mexican; food was fine but why did we have to sit inside? It had a very nice outdoor patio but they didn't open it for seating so we sat indoors in our wet bathing suits! Second option was the I [... lire plus]talian which is the only place readily available for dinner so we didn't want to have both lunch and dinner at the same place each day. Last option was a little BBQ area, which is where we ate almost every lunch. Dinner options were a joke! We arrived on Friday evening, Saturday morning I tried to make reservations. The first available reservation was Wednesday! And then they wouldn't let me make a 2nd reservation until after Wednesday past, therefore I only ever got to make one reservation for dinner. First dinner option was "The Box" which only had 2 seatings a night of about 15-20 people each. If you didn't line up before the first seating you were out of luck, they sat people for the 7:00 seating and took names for the 8:30 seating, so if you didn't get there at 7 to put your name down you didn't eat at 8:30. The only other restaurant was Moonlight which was "Italian". There were always seats available there but we had to wait up to 40mins sometimes. We ate at Moonlight 5 out of the 7 nights we were at the resort, not out of choice but because we didn't have any other options. There were 2 other restaurants but they cost an additional $65USD per person! That's a lot of money considering its supposed to be ALL Inclusive, and the food at resorts isn't remotely good enough to justify that cost. My other huge concern was security. The beach vendors had full run of the resorts roped off beach area. They hung around the bar, drank report beer and socialized with the staff all day. More than once they asked guests if they wanted to buy drugs or smoke weed. I reported one of these incidents to the front desk, (with a photo of the particular vender ) she said she would call someone. Ten minutes later a security guard came down to the beach, said hello to all the venders, including the one I reported, and then watched as the same guy that I reported walked up into the resort to "use the bathroom" . Obviously the vendors have far too great of access to the resort and guests. Another minor issue was that the bed sheets were too short for the mattresses and couldn't be tucked under at the foot of the bed. I hated sleeping with my feet on the rough, scratchy mattress.

Mould and Lack of food

Will not stay at an Oasis ever again! We had to throw out our suitcases and leather coat and shoes still smell like mould 2 weeks later. Black mould in room and on the pool tiles. Buffet is only open for breakfast and only two or three restaurants open during our stay and lineups and waits to get table only to find many items including bread all gone. Next to no entertainment and totally understaffed except for security staff walking around. With a couple of exceptions, most staff trying to [... lire plus] avoid guests rather than making them feel welcome. Tried to switch hotels but Air transit rep quit job and we were left hanging. We were willing to pay extra just to get away but no help from anyone to make it happen. Disco is small room in basement. Treacherous floors with multiple small level changes make heels dangerous, lots of people limping or injured from falls while we were there. Staff even agreed hotel is mismanaged and although price is lower than many hotels, it was a waste of money versus fewer days at a better resort, especially since we had to throw out our luggage.

Over Rated

This 4.5 star hotel was worse than a 3 star. First, 11 restaurants hell no; its more like 2! Second, 10 bars mmmmmm yeah more like 2 again. Third, let's just say when there was a thunderstorm ppls bed were floating above ground. Thank you!

Great resort

Other than having to wait for our room, we got in at 9 am, I have no complaints, the food was awesome, everything clean everywhere you looked, staff were friendly, and did not seem to look for tips, got served quickly and politely, at all bars and restraints, amazing views from the pool. Food was amazing, only went to the buffet for breakfast, no need for reservations other than the Sakura, book early if you want to eat there.

Incredible Experience for First Ever Destination Vacation!

My boyfriend and I took our first vacation ever and we are extremely happy we chose the Grand Oasis Sens! Very friendly staff, enough bars, pools and restaurants to choose from and amazing entertainment. We enjoyed performances in the lobby, foam party at the pool, live bands on the patio, a cabaret show 3 times a week and a FANTASTIC Pirate Ship Cruise on the Thursday! We definitely recommend upgrading to the Sian Ka'an package because it gives you full access to all the amenities and a more pr [... lire plus]ivate area of the beach if you would prefer to relax more than to party. The Black Hole and Careyes restaurants are included in that package and are amazingly delicious!! Definitely would consider returning in the future, amazing first vacation experience!

Awesome resort! Poor staff

The resort itself was amazing. Even had private pool on our deck, staff was unfriendly. Didn’t matter if you were the only person at bar with a tip they still ignored ya. The food was amazing. The restaurant, moonlight amazing food, staff was nice there, and if you have to wait they give you a beeper you can go anywhere on resort and they beep it when your table is ready. Your key card is on your bracelet so you never lose your key which is cool. My biggest problem, our second last day som [... lire plus]eone called our room at 5:44am saying that the police were on way to arrest us which terrified me because my boyfriend and I was sleeping since 9pm the night before, they spoke very little English and when I lost it on them saying there was no way in hell police should be on way because we did nothing wrong we have been sleeping all night , they asked if I spoke Español and then said sorry sorry and hung up. I asked The lobby about it later on in the morning and they didn’t seem to care at all , they just pushed me off. Room service came around at supper time instead of morning which was hard to relax in the room not knowing if or when they were to show

Amazing Adults Only Vacay!!!

This hotel was very good at maintaining the cleanliness of the grounds, rooms and overall area. There was always someone cleaning up dishes, washing floors, giving out towels and sheets for the outdoor beds, making sure you had what you needed etc. Everyone for the most part was friendly but the only thing I would suggest is they need more than one bartender per bar. They looked a bit overwhelmed but always were polite and served everyone as best they could. The food was amazing at all of th [... lire plus]e al a carte restaurants and since they are unlimited you should go to them as often as you can!!!! The buffet was open at breakfast and had your typical items and was good. It was closed at lunch but there was always other options to choose from. The Italian place was really good...who doesn't want steak and shrimp for lunch? The buffet was a bit disappointing for dinner but overall it was acceptable. It was just a bit small with little selection but since there were so many al a carte's, there was no need to visit the buffet. All you have to do is visit the al a carte you want to go for dinner about an hour before and make a reservation. Be there early because everyone lines up. They don't do the "make all your reservations" on one day or even on the morning of. If your bar fridge doesn't get any bottled water just visit the lobby bar as they give some out there as well. The night club is basically on level 2, which is the main pool level at the back. If you don't mind thumpety thump from 10pm until 2am each night.....I suggest getting the rooms we did on the main walk out level 2. It is a bit of a weird set up since its a pyramid style hotel....lots of stairs and its great for exercise but not wheelchair/disability friendly though. As an example if you want to be able to walk out of the sliding doors right to the pool, bar and sushi bar....get an EVEN number room. Either 218,220,222,224,228,230. there were a couple around the corner next to those but they didn't have sliding door access as you would have to walk around. Its great at that spot as you can sit outside your door they have two loungers for you to use. Plus there are 3 oversized beds which are basically oversized loungers for groups to hang out or couples. I suggest you get up early and put a couple towels and maybe a shirt or two on it to save it. By around 8am all of the spots get taken.....just don't got it for the day if you only plan on using it for an hour :) The entertainment was really good and I suggest reserving a spot for the Cabaret show at the Oasis Pyramid - they provide transportation and its free! The night club has a show each night and do NOT miss the burlesque show its hot!! One last thing....don't miss the foam party in the topless/hidden pool.....that was fun :)

Don’t stay at Grand Oasis Sens

Worst all-inclusive experience ever. Staff was rude (except reception & bell boys). Rooms weren’t stocked, no alcohol in rooms except beer, supposed to be all inclusive? Bartenders would roll their eyes at me every time I asked for a drink, lights were out by midnight, food was mediocre, pool towels are rough, wifi connection shitty, just a brutal experience. I don’t recommend this hotel to anybody.