Wonderful Resort with Timeless Class & Elegant Service all Around

Our vacation at Princess Mundo Imperial was wonderful. The place is very well kept over the years; extremely clean, no supplies out of stock or missing items. The overall layout is easy to navigate through, despite the size of the grounds. The atrium within the 'pyramid building' can use a bit of redesigning with the large sculptural bench seating taking a bit of space, but overall, the scale and entrance is grand and very welcoming - a great vista from the moment you walk in to the beach fr [... lire plus]ont - quite spectacular! The leisure pools are designed well, enough lounge chairs for everyone. The palapas at the beach are great - you need to reserve for the day to use but worth it; they will serve you any drinks you wish, so a bonus. Beachfront is some of the best you will ever encounter anywhere in the world - deep set sand front and endless rolling waves are mesmerizing. The food at ANY of the restaurants, not only at Princess Mundo, but at their sister locations (Pierre & Palacio) are some of the best cuisine we have ever had as part of an all inclusive stay - you definitely need to try them all! (Big shout out and big thank you for great service, to both Ivan and Isak at the 4-Diamond Restaurant (or is that 5-Diamond, no doubt!) Tabachin - fabulous food! And Tony, our Sunwing rep was excellent - he helped us with recommendations and day excursions. We loved it so much, we are already planning to return as soon as we can :)

Lovely Resort

Beautiful Resort, massive area and beautiful areas such as public areas, Rooms are a bit outdated and lack of a mini fridge but spacious, Food was okay but very lacking with options when booking with sun wing and only one all you buffet in the morning. Over all a great resort for adults but not really for kids

Not impressed

There are many issues at this resort #1 it needs a major updates #2. They need to informed customers a lot better on where they can eat night time. There’s no buffets throughout the night time we spent out of our seven nights we spent five of them at the Italian. We tried to go to the other two resorts that we were allowed to stay and playing and we were told we had to have reservations so the sat us outside instead of inside where it was nice and cool service took us nearly 2 hours to [... lire plus] get our dinner that night because we didn’t have reservations. I guess he didn’t think it was important to accommodate us , the pools, the water was too deep at the PRINCESS you could get in, but then after that you couldn’t stand around in the pool and chat and talk because it was too deep. We spent most of our time at the Pelazzio, where the water was warmer and you can actually walk around and talk to people and meet people because the water was all standing level If you want anything to eat or drink after 11 you had to pay for it front of our state and they are Italian and wanted an espresso coffee after 11 o’clock and they were told they had to pay for it. It wasn’t part of their all-inclusive. They also restaurant because we were Sunwing we only had four choices for dinner or friend ordered a steak dinner and I only bought one meal told him that they had to share the meal and his wife is very upset saying we ordered two meals and they said you’re what sound when you only get one, so they had to share a steak dinner Overall, not impressed at all. Definitely will not be going back.

Good value for money

Almost everything about this hotel exceeded our expectations, except 2 things: 1. There was no tennis available because the Mexican Open Tennis Tournament was being played at the time of our stay. There had been no information about this on the Sunwing booking site. 2. Evening entertainment was OK: 4 or 5 dancers each night. Once or twice was enough. The room was very clean, food& service were good, with excellent food at the Asian restaurant at El Palacio. It is possible to use the f [... lire plus]acilities at 2 other hotels: El Palacio and Pierre. Shuttles to each hotel are free. The setting is perfect, with 5 pools and the beach. However, the sea view is somewhat obscured by the palapas set up by entrepreneurs at the water's edge. We will happily return next winter, but not at the time of the tennis open.

Beautiful resort!

We had a group of 7 for this holiday and we all enjoyed it. Rooms & beds were great. Awesome views. Buffet breakfast was good, but choices never changed. We had hoped there would be theme nights. Surprised for a resort this size that there weren't more al acartes. The Italian had great wood fired pizzas. We went to the 2 sister resorts and enjoyed them both. We met the best server "Filipe" @ Restaurant Aqua. From the moment we arrived he looked after our group. We also had a great b [... lire plus]artender "Jesus" at the Pyramid who made our stay so much more enjoyable. The pools and beach were great and never crowded. Definitely would go back!

No comment

Due to experience and memories of the princess about ten years ago and last stay we must say that has changed a lot, the cleanliness and the rooms were impeccable, but the food was teribely organized and tasteless the rudeness of the staff needs a little touch up. But above all we will never fly sunwing. On the way back there was no food left to buy but above all the stewards were rued and the service was terrible no coffe or soft drinks was served even when asked for, and the flights were late [... lire plus] by hour and half both ways. In short these two are out of our list.

Beautiful resort but....

Felt more like a 5 star(not our room which Could have used some reno) hotel,that got into the All inclusive business to level their income. 2 of the restaurants had items that were not included in the All inclusive deal, and you had to pay separately to get them(I.e lobster) which I never saw elsewhere. Beautiful grounds, pools, food top notch(Mexico never fails in this category), amazing beach but sea is wavy so not good for swimming. Had some great walks on the beach and dipped in the ocean bu [... lire plus]t the flag was always red so not swimmable. highly recommend the Italian restaurant on site. We only went in the city for the cliff diving show in the evening, and saw some scary police man and not too many tourists. Were advised to be cautious and honestly beside a walk in full dailight to Walmart and the night show at the diving show we never left the grounds(very well protected from the entrance to the area to the grounds).

Very happy

We were a little leery of going to Acapulco as it has not had the best press reviews in a few years, but we were impressed from the time we got off the plane until we left. It didn't seem any different from the same drive in Los Cabos or Cancun. The resort was huge and beautifully maintained. The rooms were large and the views were really nice no matter where your room faced. There were no problems with the beds or pillows .The bathroom had double sinks and the water pressure was fine. All th [... lire plus]e workers we met were very nice. There was no place at the resort where a host would not go to get you a drink or food and return with a smile. We actually felt good leaving tips as they were well earned. Probably the only down side of whole place was the lack of English speakers. Very few people spoke it, which led to a few animated discussions. Then again it's their country, maybe we should learn more Spanish. I think this city has worked hard to change its image and I would highly recommend it as a resort destination. That being said, we never left the resort as it had everything we needed for a great weeks stay.

Above average for mexican 4 star

We were very happy with this vacation. We have been on several 4 star Mexican resorts over the last 20 years and this one was a notch above the others. The service was excellent the beach was fabulous. The food is great. The room was clean Etc we have nothing bad to say

This will now be our annual resort to visit

Very safe, do not be afraid to go here. This resort was extemely clean and had the best food of any place I have ever been. Drinks were great too. The staff and service was exceptional. This would be a great place for people with little kids. I don't think teenagers would have enough to do, though. Long beach to walk with the most amazing feeling sand (can't really describe it as I have never felt anything like it. I have been to Huatulco, Puerto Vallarta, Playa Del Carmen, the Mayan, Cub [... lire plus]a, Venezuela, Dominican Republic, Roatan, Vietnam, the Philippines, and this beach was my favourite). The undertow is very strong so be careful, but saying that, the waves were so fun and the lifeguards are quick to come get anyone in trouble. Drinks are served to other guests after 11:00, but not Sunwing guests without you paying. Our oceanview room was very large and well layed out and the view was awesome. The rooms are really not that bad, but could be updated, I've seen worse in newer hotels than this, but there is no fridge, but the front desk put our leftovers in their fridge twice for us. I was told that this is the oldest hotel in Acapulco. My only complaint was the size of the beds. We asked, but did not get, a king size bed, and that's ok, except I would have expected 2 queens. The beds were small doubles. We had the same kind on our trip in China recently. We are not big people, but even we found it too cramped and chose to sleep separately most of the time :(. But we LOVED this place anyway and have decided, that for the money and quality of this hotel and the location, that this will be our anuual spot. This is saying alot! We have never been to the same location in the world twice as we like to see other places. Because of the price for this place it now allows us to visit a couple places a year. Thanks Princess Mundo Imperial and Acapulco!

January 2018 Getaway

The hotel complex was lovely, inside and out. Service was awesome, drinks and food were as expected. The buffet was fine (limited and repetitive at times) the restaurants much better... The resort is a hotel first and all inclusive second, so you have to sign for all drinks and food, even when wearing a wrist band. Coffee was only available at a Starbucks on the premises at an additional charge. The resort was only 25% full when we arrived on the Wednesday, till the weekend when locals f [... lire plus]rom Mexico City arrived in bus loads (I loved the break in the quiet routine, mingling and people watching). Sunday afternoon it was back to normal, where we had the run of the beach and three beautiful pools, seemingly to ourselves. A perfect mix :) 4 Stars - loved the city of Acapulco!

Best hotel ever

We loved everything about the hotel,fantastic service,really nice oceanfront room,beautiful beach,delicious meals and friendly staff,nice and quiet and very relaxing.can't wait to go back!!!!!! We had nice music to serenade us at breakfast in the mornings,great to have all e restaurants outside,only the Italian restaurant where we had. To reserve was inside. Beautiful weather,not one drop of rain.They even reserved the palapas for us every day,