Not too Good of A Resort

Was not happy when one of your workers stole my phone .A lady told me she seen him pick up my phone and I went to him and he said no way and the service dest did not help either.The bugs were awlful..no hot water.No internet the second week..I Was not happy to walk the to the top floor every day when I have bad hips . That all I have to say about my 2 weeks stay

A wonderful, unique resort.

This was our second (and long overdue!) visit to the Colonial after several years. We love this place! Our room was lovely, spacious and clean with plenty of room for 3 beds. The air conditioning worked well, and there was plenty of warm water available in the large 4 piece bathroom. The food was adequate, with a few shortages (as we had expected). What was available was tasty and well prepared, and the a la Cartes were excellent!The staff were very pleasant, friendly, courteous and hard working [... lire plus].The entertainment was excellent, with some very talented young performers.There were some renovations in progress, and the salt water pool was closed, but the beach was absolutely gorgeous, and the fresh water pool was clean and well maintained. The gardens were well maintained and very pretty. We had a wonderful week!

Nice resort

The staff is very nice. We took vip ocean front. The view is amazing. Food was good but repetitive and from one day to the next not sure what you are getting. The vip is not like other places, you need to ask for stuff and reserve your restaurant every day. We had a special supper for vip and returning guests, very good and nice. The à la carte supper are limited and twice it was the same restaurant. Only 1 à la carte per night and only 50 people. We got a lobster supper the last night, good.  [... lire plus]My room was nice and clean for a older resort. You need the adapter for the plug in. We had hot water except for a few hours the first day, Good resort, but wine is there when they have it and same thing with different food. You won’t go hungry, it tasted good but not a big variety in Cuba right now

Cayo Coco's best-kept secret

Best Resort in Cayo Coco and is also its best-kept secret. Built in the exquisite Colonial style, it was the first Resort on the Jardins Del Rey Islands to open this beautiful natural preserve as the tourist destination in 1993 by Fidel Castro himself. Much love and attention given to every detail, every wrought iron bench and lantern is a hand-made piece of art that you would not find in modern hotels. With its terracotta roofs, cobble stone streets, piazzas, canal-resembling pools and bridges, [... lire plus] Colonial has a feel of a quaint Spanish town from back in time and we hope one day it will be fully restored to its former glory. Colonial spreads over the nicest and longest stretch of the powder-like white sand and shallow beach in Cayo Coco. This beach is shared with only one other resort. Colonial has many beautiful pools, including a salt water pool and a rather large shallow pool for the little kids. Colonial has a leisurely feel, spacious and abundant, and you never have to reserve a lounge chair on the beach or by the pool, or wait in line at the buffet. Cuban People are very beautiful, warm and welcoming! World class shows every night with the house band and dancers, professional lighting and sounds. If you have a chance, see the Michael Jackson Show! Mini disco for kids at 8:30 pm. Great Entertainment Team is always coming up with interesting games and the best Salsa lessons I’ve ever had. Beach Party with bonfire. There is beach volleyball as well as volleyball net in the pool, tennis, ping pong, soccer, basketball. In my ninth time in Cuba, this Resort had the best food: fresh tropical fruits, vegetables, tomatoes, cucumbers, peppers, salads, selection of meats grilled in front of you – chicken, beef, pork, also teriyaki style and, of course, plenty of fish! Our compliments to the Pastry Chef for the fine selection of desserts and ice cream. Try the best fries in the world at the 24-hours snack bar and right next to it, made to order hot churros! à la carte Restaurants and many bars open: Lobby Bar, Beach Bar, 2 Pool Bars, Snack Bar and even Piano Bar. As a bonus, Colonial is the nearest Resort to the Airport – only 15 min away, so you don’t have to spend over an hour on the bus going to and from the airport, and also when picked up and dropped off from the excursions. We really recommend the catamaran Sun Cruise for the coral reef snorkeling, then a shallow sand bar in the ocean and the delphinarium. There is a shopping mall 15 min walk or $5 taxi ride. Playa Pillar is 1.5 hrs. away by Tour bus (departs from Playa Pilar at 1:45, 2:45 and 5 pm). Nice lobster shack there. Come to the Colonial for the authenticity and beautiful colonial architecture, wonderful Cuban People, who take so much pride in their country and want to share it with the World, long walks on the beach, birdwatching - pelicans, seagulls, flamingoes, storks, among many other species, peace and quiet, and safety, as Cuba is the safest country by far compared to its neighbours. It’s not surprise that there are many repeat customers, with some people we’ve met coming back to Colonial for their 7th year. We too would love to come back! Please note, all the People working at the Resorts live in the nearest towns 120 Km away. Every day they take a rough 2-hour bus ride each way to come to the Resort (people serving you dinner would be home at 2 am). They all work 6 days a week. That’s why I try to tip them every chance I get. You can tip in Canadian Dollars (loonies and twonies too) as well as USD and EURO. Most of the People working at the Resort we talked to have small children and would appreciates gifts for kids – colour pencils, clothes, toys, etc. PS I would disregard older low rated reviews since Colonial had recently changed owners and undergone renovations. That's why if you are also reading the reviews on the Trip Advisor, look for MGM Muthu Colonial Cayo Coco.

Fabulous resort

We had amazing time, food excellent, staff amazing there to help. No water issues, its, beautiful Historical looking building not like others on Cayo coco , beaches are beautiful! I have been there a few times and the improvements are showing! Super place !

Amazing resort

Love the atmosphere of this resort. Will return in the future for sure!! ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤is it 200 yet? Xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxox

Vacation from hell

hotel should be refurbished .Stairs in main lobby filthy with dust. No hot or cold water in main complex for 4 days out of 7.No coffee in cafe(no water) 2 days no black tea. Toilets in rooms and public places would not flush(no water). air in room not working 3 days out of 7. Buffet-no butter at all no jam no peanut butter for toast. No bacon or sausages no milk, just powdered sometimes. Been hear 3 times, never again. Also came home jan24/2023 tested positive for covid

Hotel Colonial

What is written in the annotation of the hotel does not correspond to reality. More than three-quarters of the hotel is closed. Strange as it may seem, the best part doesn't work. The administration explains this as the consequences of the 2019 hurricane, but I would say this is a consequence of the work of the hotel staff. We met at night, and settled in a room where everything connected with electricity did not work, air conditioning, TV, safe, etc. The water was a thin stream and only cold. A [... lire plus]fter a long fight with the staff, they settled in a more or less normal room, but with constantly leaking taps that created puddles in the room, but it was already tolerable. Food - as usual in Cuba. The beach is good, but dirty, for some reason the garbage is not cleaned very well.

Nice friendly resort

We spend 2 weeks beginning January this year and we were very pleased with our choice. Good services at all levels : reception, housekeeping, restaurants, bars, beach. Staff is attentive excellent client service and client oriented. We loved the Cuban party on Friday. Many thanks to Public relations staff how make sure every day that all is working well. We were impressed with the high manager how is very present every were Will definitely be back Danielle

7 Days in Hell

THE GOOD: The beach is beautiful. There are little wood huts for a bit of shade. The resort is only about 10 min drive from the airport. They make delicious bread for breakfast and dinner. As always, the staff were generally friendly and seemed to be trying their best. THE BAD: 1. The food. This was my 5th trip to Cuba, my husband's 10th and our 3rd visit to Cayo Coco. My husband stayed in the Colonial about 20 years ago and he enjoyed his stay. We know what to expect from Cuba wi [... lire plus]th regard to food, so our expectations were moderate. The Colonial has sunk to a new low. The cooks do not have an understanding of food safety. We were served chicken that was dangerously under-cooked on more than one occasion. Even rice and pasta were under-cooked and much of the fruit they served was under-ripe. Everything else was over-cooked and too dry to swallow, or not heated thoroughly. The only thing we could stomach was salad (made with cabbage because there was no lettuce until our last day), bread and cheese. That gets REALLY old after 7 days. 2. Coffee. I don't drink alcohol, and I like to drink coffee throughout the day and evening. You can only get coffee at breakfast time, from 7:30 to 10 a.m. After 10 there is espresso in the bar but it is so strong, dusty and bitter it hurt my mouth after the second day. 3. Shortages The bars run out of everything but rum early in the day. You can occasionally get juice but unless you like rum and coke or orange Fanta, you're out of luck. 4. LOUD music in the dining room at dinner time. They bring an amplifier and microphone into the dining hall at dinner time, and a singer screams off-key songs at high volume while walking from table table while people are trying to eat. 5. Sanitation. Most days there was no hand soap in the public bathrooms, there was never anything to use for drying your hands, and no toilet seats in the men's facilities. THE UGLY: 1. Bugs. Our first room was infested with mosquitoes that got in through massive gaps in the window and door frames. We were badly bitten throughout the evening and night. There were also red ants that crawled all over our beds and bit us while we slept. We complained and were moved to a room that was a little farther away from the river that runs around the resort (and is the likely source of the mosquitoes) where there were fewer mosquitoes but many more ants. My husband has more than100 bites and is now on high dose steroids and antihistamines for the next 20 days. 2. The beds: like sleeping on concrete. 3. This is the most disturbing part. The resort management knows that there is a mosquito infestation in the perimeter rooms, but still puts people in those rooms. The manager went so far as to explain to us that the perimeter rooms have mosquito problems while he was moving us to a building farther away from the "moat". Many other guests had welts from bites all over their bodies and one woman told us she needed to see a doctor for antibiotics. At the end of our stay, we were first on the bus that picked up people from 3 other resorts nearby. None of those guests had apparent bites, and most of them said they enjoyed their vacations. We suspect that their resorts sprayed for bugs and the Colonial did not.

Great resort!!

Hotel colonial was a great stay in my opinion. Very relaxing and serene in atmosphere. Building and rooms are quite old and need some updates and improvement. The staff were great. They all worked really hard to make our stay more comforting fun. Especially their entertainment crew. Thank you Elvis, Dayanny, Balma Jr. and the rest of team Colonial cayo coco for the great vacation.

Resort review

The resort is quite nice, although very rundown, they try their best to maintain it but simply do not have enough man power to do so. The food is not good at all. The bartenders and servers are very nice, the event staff are amazing super friendly and are the main reason why we had fun on our trip. The room itself was very bad as we got bedbug bites and the sheets were always dirty even when getting “clean ones” with constant brown stains. With more help and materials this could be a 5 star  [... lire plus]resort. And there needs to be a grocery store or something where we can choose our food we want and get snacks. Burger and fries is simply not a “snack”.

The hotel is ok! Looks nice from the outside but inside is old. Beautiful beach!

For the money that we spent, we were not happy. If it was under $800, I would say it was acceptable. We checked in two days late because of the flight delayed. By this time the room was not quite ready. The fridge was empty. The main door and window was hard to lock. I felt unsafe to leave our belonging unattended. Checked in was horrible. The hotel receptionist was struggling. He seemed confused. It was almost like our reservations were cancelled because of our late arrival. We had to [... lire plus] leave our passports with him for 2 hours for him to check us in. He said the system was down, but I believed something else went wrong…

Hotel Colonial

ADMINISTRATION REACTED VERY QUICLY FOR ANY PROBLEM WERE FOUND STUFF VERY FRIENDLY ESPETIALY CHIF COOK, NIDIA ,LIA ,BAR IN FRONT OFFICE WORKING EXELENT .WE SAW THEY LIKE CANADIANS VERY MUCH MORE THEN RUSSIANS Canadians understand that it is poor people and always gave tips .What need to be changed i believe to return how it was some years ago to make lunch inside the restoran not on barbecue because in 2 weeks we were tired to eat the same food on lunch and as I was a medical doctor when food o [... lire plus]utside flies around meet and many peoples waiting sometimes could be not ready and result intestinas infections!

GREAT FAMILY SPOT

Pleasant staff. Beautiful stay. It's a bit older and ot as modern as some. But it was clean and lots to do. The staff were nice and easy to deal with. Front desk was great and always able to help us with anything we needed. We are a family of 5. Our kids had a great time.

Trip- Central and others are Misrepresenting the Public

Good Afternoon Karol: Let me first start off by saying that my wife and I enjoyed our vacation ( a vacation is what one makes the best of it , regardless ) inlight of the many issues / concerns listed here, and thus it is obvious that Canadian Travel Companies including tripcentral are out of touch with what is really happening We booked at the Colonial Resort in Cayo Coco; however the travel company changed it to the El Mojito Resort ( apparently at 3.5 to 4 star Rating. During our wal [... lire plus]kon the beach, we found out that the Colonial has been closed for a couple of months, yet it is still offered. El Mojito did not provide the type of room per our reservation ( balcony ) . This did get sorted out at extant cost to us. The El Mojito clientele is made up of about 85% local Cubas and 15% International, with only about 30 percent of the facility open. The El Mojito has serious food shortages of all types, including bread, butter, (attached photos show typical available foods throughout our stay. We have been all over Cuba about 30 times over a 25 years period and can say without exaggeration the food issue here was the second worst. The rating for the Mojito should be closer to 2.5 Star. Sometimes there was no wheat flour for bread or pizzas. Breakfasts typically included beans, mashed potatoes, watery scrambled eggs, hardboiled eggs, cabbage. Usually there were two omelette stations with excessively long lines. Bread and butter were virtually always unavailable as many Cubanans " Hoarded the Bread & Butter '' ( many individuals piled stacks of bread & butter ( each person would have about 6-8 slabs of butter and 6-8 bread buns) to the point there would not be any left....in the staff would only replenish about every 20-30 minutes. Desserts / Sweets ( same reason as the Bread & Butter) Fresh fruit was available, but lacking. Not a 4 star place. Lunch and Dinner offerings were not much different from the breakfasts. The Bread & Butter issue the same. The Offering for vegetables was minimal, but we did have rice. With respect to meat, there was usually some type of chicken or pork stew. The meat Grill Stations were difficult due to the Hoarding by Locals. Typically individuals would pile 10-15 pieces of grilled meat onto one plate and then leave nothing for others. Evening entertainment was almost non existent except for" Kids" night. The Representative from Sunwing / Air Transit only showed up about 2 times over the 14 day period. Following our group meeting ( indepth) with Management the "A La Carte" dining was made available for Breakfast for Canadians . We did make the best of it, as the staff were wonderful. However we would NOT recommend this place to anyone unless there were changes In closing Trip- Central and others are Misrepresenting the Public in their Offerings of what is truly available and they are " Out of Touch" of what is likely happening everywhere in Cuba. Yours Pierre & Alice Duclos 905-936-3861 adpduclos@gmail.com

Colonial Cayo Coco

This is our paradise, and we were very happy there... the accommodations were good, clean and a view of the ocean. Meals were Cuban... we never went hungry... do not expect elaborate meals because that is not how the Cubans eat...we had good buffets and a la carte meals. it was a windy week so the beach was not good to be on, waves were too strong and red flags were up. The people at this hotel are amazing, so friendly and courteous.... they are always wanting to make you happy. If you are loo [... lire plus]king for luxury then do not go... This is Cayo Coco’s oldest resort and it has a few issues but nothing that we couldn’t handle. Go and enjoy the weather and the ambiance of this amazing old Colonial Hotel...

Excellent!

Staff always friendly and excellent , food best ever my 5th time at resort hot water, ac, all week! Beautiful Resort! Oldest on cayo coco ! Huge Spanish influence not your typical resort, this one has Character! Pools great , 1 hr from Moron, 20 min walk to market , short taxi drive to Lennys a Lobster shack! Excellent food!

Old World Charm Meets Amazing Beaches

The spanish colonial design of this resort is very reminiscent of the architecture of Old Havana, and the resort is set up like a little town.The grounds are very well kept, and the rooms are spacious and clean. I spent every morning in the lobby terrace sipping cappuccinos and taking in the salty breeze from the beach, which was just steps away. The food was great, and the chefs preparing it were always happy to serve. Every morning, I enjoyed pancakes, bacon, fried bananas and a breakfast drin [... lire plus]k made of yogurt and fruit, a little like a smoothie. The patio bar served cocktails and a few menu items, hamburgers, fries and the classic ham and cheese Cuban sandwich. During the hottest hours of the day, I spent my time at the spacious and picturesque beach bar, where the staff were very friendly, and the hotel guests seemed to congregate. There are two pools to choose from, and one is a salt water pool. The pools both have a little restaurant right off the side and makes a good place to sip a beverage or grab a quick lunch. The salt water pool has a swim up bar as well. A little down the beach towards the west end of the resort, you will find the beach shack where you can take out a paddle boat, or a kayak or even take out a small sailboat. If you are a sun seeker, the beach is immaculate. The sun shades are spacious, the water is crystal clear, and the shoreline is dotted with coconut palms as far as the eye can see. I highly recommend this resort.

Great trip!!

Hotel had old world charm!! Loved the main lobby where you could sit in the shade and either read a book or watch the world go by. Rooms were clean....as were the grounds. Staff was amazing!! Wait staff was very friendly and chatted easily with guests. Grounds were very clean....gardeners worked hard everyday making sure grass was cut, plants pruned back and pathways swept. Beach was clean and seaweed was removed from it. Yes we had a couple of hiccups with water in our room but hotel staff resp [... lire plus]onded immediately and got things fixed right away. Food was good....plentiful and well prepared. Lots of varieties. Will be returning again next year....cant wait!!