Amazing 10 days at Excellence Riviera Cancun

This January 2024 marks our 7th visit to this resort in the past 12 months. The resort is awesome and always being maintained. I cannot say enough about the staff and supervision. They are what make the visit the best! We look forward to our last visit in February/March until we return in November.

Amazing week at Excellence Riviera Cancun

We have just returned from our 7th visit to this resort, in fact our 3rd trip since January 2023. This resort is Awsome! All staff are unbelievably friendly and helpful. Supervisors are very visible and are very anxious to learn how your day is going, in hopes to make it the best possible. I highly recommend this resort. It is as it was pre-covid.

Excellence riviera

We had a very lovely time at riviera excellence. Other than a not such great internet connection I can’t think of any problems. Fabulous food !! Wonderful service. And we lucked out with the weather. It didn’t rain til we left!! One word: spectacular

Beautiful Resort

This was my first trip to Mexico. I was amazed at the beautiful resort. Everything was spotless and the grounds were absolutely lovely. The service was excellent. The staff all wore masks and I never once saw anyone adjusting or lifting their masks. I felt confident that the staff at the resort were going above and beyond to ensure the safety of the guests as well as themselves. I highly recommend this resort and I hope to return there in the future.

Amazing resort

This resort is absolutely beautiful. The staff is very friendly. The service is the best. The food at every restaurant was amazing. We had a swim up room and the bar service was great around the lazy pool. This was our second time at the ERC and it will not be our last!

Amazing resort

It was our first time at this resort. We had previously been to another excellence resort and decided to try this location. We were not disappointed. It had the same service and format. From the moment we arrived we were taken care of and pampered by the wonderful staff. We stayed in the excellence club section in a swim up room. It's well worth it. The room was very comfortable and clean. The bed and pillows were very comfortable. The resort has their own app and you can see the restaur [... lire plus]ants and menus before you go to eat as well as other services offered at the resort. The beach was very clean. There was lots of chairs and cabanas to lie on. The drinks were great as well as the food. The night time shows were very entertaining. Overall the Excellence is a resort you can trust to be safe and entertained, a place to relax and enjoy your vacation.

Very relaxing resort.

Staff was so friendly! Genuinely happy to see you and help out however they could. I travelled solo and the staff made all the difference to my experience. The various pools made the resort feel very exclusive and boutique while still being able to maintaining the perks and amenities of a larger resort.

My New Favourite Resort

Most beautiful resort we have been to. Resort and grounds and pools are very clean and well kept . Many pools to choose from . One heated pool but we found other pools to be much more refreshing . Entertainment was great . Service was excellent everywhere we went . We never had to leave our chairs to go find a drink . And always could find a chair at ocean pools or bars any time of the day ! This resort truly was excellence . We will definately be returning !

Amazing resort for our honeymoon!

From the moment we got to the resort (which was at 230 am) they were waiting for us with towels and champagne! We had the swim up room which was incredible and would highly recommend. The staff was great (Juan was our waiter that came around to our room everyday) and so friendly! It was windy when we were there so spent most of our time at the pool and lazy river. The coffee bar was great along with the martini and cigar bars. 10 restaurants with all different types of food ( lobster, Mexican, I [... lire plus]talian, French, hibachi, Indian etc). They had a turn down service every night with the next day schedule! Overall best resort we have been to!

Great Resort!!!

Clean Rooms - Great Staff - Great Food -This resort met all our expectations and we will definitely recommend it to others and will likely return again in the future. We especially loved the option of a lively time by the main pool or a quiet afternoon at the beach or another pool. Something for everyone here!!!

Top notch!! The best resort to stay at!!

Excellence resort is absolutely a gem. The grounds are beautiful and clean the pools and the lazy river pool are amazing. Service is above and beyond. All the restaurants and buffet were delicious something for everyone. Nightly entertainment was great!

Good

If we had not stayed at excellence playa mujeres last year, would consider this pretty nice but now getting tired.Beach was seaweed, ocean was sandy brown (blame recent storm).Restaurants' food was good.Wasting 1 hour to line up for night's hibachi is primitive, (how about each room reserves once per stay when arriving?).Turned off all lights during outdoor meal, had to leave for indoor diner.If you don't tip (or enough) then wait for second class service.Surprise first checked bag charge!!Free  [... lire plus]Valet Park N Fly was welcomed.

Perfect

Everything about the Excellence Riviera Cancun was perfect. The staff are exceptionally poised and polite, with beautiful English. No issues of translation at Excellence. The grounds are beautiful, modern, airy and clean. Food is incredible. The restaurants have authentic cuisine and wonderful service - we enjoyed the Italian and Indian. Pools are heaven. We had a swim-up suite that was worth every penny. It's blissful to wake up in the morning, open the sliding doors and walk into a quiet pool  [... lire plus]just steps away. The gym is the best we've ever experienced with clean, well-maintained equipment. This is a short review, but I have endless compliments for this resort.

Best resort ever

One of a kind resorts. We loved everything about it. The staff was fabulous and catered to all of our needs. The food was delicious in all of its restaurants. We are definitely planning to come back next year and would recommend this resort to anyone. Time of our lives.

Why isn't this resort a 5*?

From the bellman and the front desk lady who greeted us by name on arrival with moist towels, cold champagne and warm smiles, to our lovely room with a long stem red rose on the bed and an ice bucket with more champagne and fruit, our stay was the BEST for quality of food, accommodation and service in over 35 years of travel to this area. I would feel confident in recommending it to anyone. All my room requests were met plus an emailed one for a possible close-to-the-beach location. Fabulous!

Beautiful place-poor front desk service

We arrived at the hotel and were informed the swim up suite we had booked was not available. We were provided an “upgrade” to a regular room. We were told we would be moved the next day. Despite our strong negative reaction, the front desk person just shrugged. Management was not informed until we had a major melt down after waiting in our room the next day for 3hours, no information was provided. We continually had to call the front desk and speak to a new person, each time we were told 20  [... lire plus]minutes. Then, we’d have to call them back... it was very frustrating and was a very negative start. They eventually had a manager speak to us and provided a 25 minute massage. Sorry, but it was not enough. The rest of our holiday was good. The food was just ok, very salty. Staff were very nice.

The Excellence really is excellent,

On our 4th visit to the Excellence Cancun, we discovered this resort has actually become even better. As always, the staff really does make the difference and we cannot say enough good about each and every one of them.

Great Resort!!!!

This was our first all- inclusive vacation and thanks to Lisa for all the time spent helping us decide, we had an unforgettable holiday. The staff was amazing and each time any of them passed,you were greeted with “OLA”. The grounds were beautiful and everything was spotless. Rooms were gorgeous with all the amenities you could ever need. We never had a bad meal the entire week from room service to fine dining! There was a variety of ages from young adults to senior citizens but there was [... lire plus] something for everyone. If you wanted beach activities and music during the day or a quiet place on a comfy lounger to read a book or just relax, there was always a spot. Nightly entertainment and 2 special event dinners were excellent. Very easy to book a side trip to Tulum. (Highly recommend) Only complaint heard from anyone there was the coffee in the restaurants. Majority of people went to the Aroma Cafe daily and would bring their coffee to restaurant of choice. Many people we met were repeat patrons of Excellence Riviera or if their first time were already planning on going back. Thanks Trip Central and Lisa for helping us choose Excellence Riviera! We truly were pampered and had a relaxing week.

FANTASTIC!

This hotel is extremely clean and the employees are friendly and very hard working. Everyone is there to make you happy. The layout and the beauty of the hotel is that you can party at the party pool or lazily swim or float around the lazy river. It's up to you. They had excellent entertainment and the day of the dead and Hallowe'en were exceptional. Live bands of various music. The food is amazing and we loved the French, the Grill and the Lobster house. The food is fresh and a huge vari [... lire plus]ety. I have an MSG allergy and they were fantastic about making sure I didn't get exposed. Margherita in Aroma makes the best cappuccinos around. This is our 2nd visit and we would definitely go again. It was my sister's birthday and her and her husband's 25th anniversary. They did amazing dinners for us, sang, had balloons and really made the celebrations special. THANK YOU!!!!! My only complaint is that the A/C was way too cold in the room and didn't seem to change no matter the setting. We didn't want to change rooms so didn't say anything until we checked out.

25th Anniversary Excellence

This is an amazing 5 star resort where the staff are friendly, kind, helpful and plentiful. The grounds are beautiful and well kept. The food is wonderful although we mainly ate at The Grill. The rooms are gorgeous and the housekeeping staff do an excellent job. I enjoyed the turn down service as well. Our swim up room was on the heated pool thankfully since the weather was not very hot. I wish they would heat the pool with the swim up bar. They have daytime and nightly entertainment which I wou [... lire plus]ld call average. The beach has many palapas to sit under, but is not good to swim in due to an abundance of seaweed. The staff work tirelessly to clear the seaweed from the beach. Overall it is an truly amazing resort!