Great Vacation

Thank you tripcentral (Kelly) trip was wonderful everything went as planned resort was beautiful service top notch had a great time! Will definitely return . Renovations had no impact on our trip. Just very sad to know the Royal Suites is changing we loved it just the way it was.

Absolutely the best

Without a doubt,one of the best places to vacation. The staff go out of their way to ensure you have everything you need/want. The rooms are spacious and very clean. Dining was fantastic. Enjoyed every meal we ordered. The bartenders made us some fantastic cocktails. But nothing was better than laying around the beautiful pool enjoying fabulous cocktails. Thank you everybody at the Royal Suites Punta Mita.

Impeccable Service-Lovely Resort

We thoroughly enjoyed our stay at The Royal Suites Punta de Mita. The Customer service from the staff at this resort was Top quality. The moment we walked through the door we were greeted with friendly smiles and a quick check in. The Lobby bar was perfect to get refreshment while settling in. My husband needed distilled water for His C PAP machine and the staff was on it immediately. They couldn't find any right away so Dahlia offered to bring some on her way into work in the morning, she came  [... lire plus]through first thing the next morning. He also needed an extension cord which was brought right away. Our room was beautiful; it definitely felt like a royal suite. It was VERY clean and well kept. The Jacuzzi didn't work but that was not a big deal for us. After being impressed with our room we headed down to the Punta Mita Royal restaurant where we were served immediately. The food was very good; my husband (usually fussy) was content. We also ate at the Mexican Restaurant, BBQ on the Beach, Portofino and the buffet. We ate breakfast and lunch at the Royal as they served us on the beach and around the pool yummy snacks with great service, big Thank you to those Servers/Bartenders around the pool and beach. The Beach on The Royal Suites side was small a little rocky but you can walk over to the Palladium side and the beach was near perfect. Even did some snorkeling over there and saw some great sea life. I didn't mind the rockiness of the royal side either as I look to discover the sea life caught in the tide pools when the tide was low. You get the best of both worlds. The pool was clean and warm, and the grounds were well trimmed, the walk ways were covered so if you feel like you’ve had too much sun you can escape it as you walk through the resort. The Spa was world class, with hydro-massage therapy pools that we could use any time, we paid extra to get a massage .There was a Mini Zoo (literally) on the Palladium side, a fun addition, as well as lots of entertainment. My kids would have a blast!! In fact we are considering taking them on our next visit! Of course if you want to escape back to quiet, just zip back to the Royal suites side. The absolute highlight of this resort was how they helped us celebrate our 10 year anniversary. None of which we paid extra for. There was a nice anniversary sign on the door, we had the most perfect table for dinner that evening, situated to see the sunset and decorated romantically with candle light. The Sous Chef even came out to wish us a happy anniversary. Then later after dinner Victor found us and said he had a big surprise for us. He walked in to the kitchen and came out with a CAKE! We were floored by their thoughtfulness. We would absolutely visit this resort again

Perfect Family Holiday

ten of us from various provinces in Canada converged on the Grand Palladium Royal Suites in Punta de Mita. The resort was everything we hoped it would be. The resort was just the right size and we definitely enjoyed the adult only side that we booked. Great restaurants and very friendly staff. Toughest decision was whether we were doing the pool or the beach. The beach at Punta de Mita was terrific. Surfers, whales and lots of great vistas.

Best birthday ever!

It was very relaxing, clean and great service. The entertainment was always a nice bonus. I especially love how eco-friendly the resort is. I'm definitely going to tell many other people and recommend to all

Very attentive Staff!

We stayed on the Adult only side of the resort. We loved the lobby bar and Luciano, the bartender. The restaurant there had delicious entrees and you can order things that are not on the menu daily. If you're a wine lover the wines are disappointing. The house wine is (putting it kindly) not drinkable. Good drinks (top shelf brands)at all of the bars though and the pool. Victor the pool waiter was the best! We were never empty handed. Great lunch options at the pool bar. Our room makeup s [... lire plus]ervice was a little slow on some days but very comfortable overall. Nice bathroom products and hair dryer. Beautiful floral arrangements in the lobby. Bathrooms all over the resort were clean and well stocked. There is a sewage smell in certain places on the resort in the evening.

Great time !

We have been to quite a few all inclusive resorts but by far the staff at the Royal Suites, and the Grand Palladium in general, were absolutely the best ! Genuinely happy and no request too small. The lobby bar bartender, Luciano, was awesome. The grounds were very well kept, rooms large and clean. All amenities available and water sports equipment in good condition. Again, staff always available and happy to help or provide instructions. Very safe area - even taking the local bus into Bucari [... lire plus]as we never felt uncomfortable. All tours were excellent and transportation organized and efficient. The only things we felt could be improved or needing to be considered were the noisy carts early in the morning rattling down the ribbed concrete - they started as early as 4:30 - and even with the balcony door closed they could be heard. Also, at some times there was a nasty odour in the air - not sure if it was a septic issue or just stagnant water around. Seemed to be more on the suites side. And, we were very disappointed with the wine. Even the wines on the additional charge menu were very poor selections. Perhaps a good wine sommelier should be consulted. Other than that, we fully enjoyed our time at the Royal Suites Punta de Mita !

Third time to this resort.confused?

Hello, I'm Bryan . Stayed Two Weeks from Dec.4th to 18th. Upon our stay we encountered mixed results ,some of the employees were awesome ,others NOT AT All!! Let's start with check in ,, we asked for main floor building 5 due to a knee injury upon booking .The butler assigned to us was very accommodating it looked like everything was fine THEN his senior Ruany Changed it all!! Saying give them the room assigned and they will be fine,They not knowing we spoke Spanish.They gave us two double be [... lire plus]ds back at the entrance of the building. The next day we noticed a couple in the front room to the entrance of the amenities being placed in our perfect spot. I approached the counter to inquire about the room we were not given ,as we all know !! This is a pain to complain. We are Canadians and we don't cause any problems? Ruany gave me total attitude ! Her coworker was Victor and was confused because he was not at work the day prior. You would not believe the difference between the Two! In a minute Victor had his supervisor suggest a room with a king bed .we were shown the room immediately . This was the same room they or should I say the counter supervisor at the check in could have given us from the start .Whitch she.. Ruany decided to tell our butler just put them in a room!!! In saying that Victor had his big boss give us that room 4 days later,thanks bud. Next.the Spa! Remember the Knee?This spa was amazing Steam Sauna ,Hot tub ,Cold tub ,Waterfall ,and regular Sauna. The only issue was the manager of the Spa! I personally was there every day for therapy ,when the Spa was shut down at 6:30 instead of 7:00!! Not understanding ,I approached my butler.He brought his Royal Suites Manager into the issue.We walked back to the Spa together. Unbelievable the spa manager not knowing I spoke the language began to argue that her coworker .she told him that the resort bus was a long ride and wanted to close due to this. He in my disbelief did not reprimand her on the spot! Humbly in trying to accommodate me tried himself to restart the Spa while she was gone. The last negative before the possitives the BEDS! Pillows are great but the beds had all the patrons hurting !! I have slept on a floor when I was younger ,No issues. The general population of this resort is over 55,No floor sleeping in the forecast that was the general concences at the restraunt in the morning. PLEASE UPGRADE THE BEDS....... Oh my wife just recalled the fact of holding your pool beds for the day and not ever using them?We did witness that ! Shame ,Shame After all this ,why do we go back three times? The food!! Lobster every night. Your choice if you ask ? Boiled or BBQ. The people at the the pool tasked at serving maybe 40 patrons. Marisol is spectacular !,,your night bartender Marrisus amazing ... Room service as tasty as the unique restraunt . Custom breakfast ,Poolside lunch as classy as you could get in the best resorts. Pool temps. Will suit your liking,No younger guests to Tempt Arguments. The view at all times,Whales ,Sea water pool ingeineously built on the beach within a short stroll .PS watch your footing ,My wife fell and scratched her leg and arm. Regards Bryan

Fabulous place to holiday

Wonderful staff, for whom absolutely nothing is too much trouble, great (and quiet!) rooms, amazing food and fantastic weather! The grounds are stunning and the rooms kept to the highest standards of cleanliness. What more could you need from a holiday??

Average resort

The resort was nice. I'm calling it average. Grounds were nicely manicured around hotel. The drive down to the hotel from the main highway needs work as this is your first impression and it wasn't great. The adults only part of the hotel was under some kind of roof repair. They did not give us any kind of heads up. Jack hammering all day from 9 am-6 pm was not pleasant. Also the head waiter at the adults only restaurant was not friendly. You would ask waiters for coffee or juice and a lot of tim [... lire plus]es they said yes but forgot to bring it. One waitress At pool was totally awesome.

Awesome Vacation!!

Just returned a couple of weeks ago from our third time at the Grand Palladium Vallarta and second stay at the Royal Suites Punta Mita...our room was large and comfortable...the food was amazing...pool area was perfect...and the staff went above and beyond, especially Marisol, Macario and Marlen at the pool bar...will definitely be back!!!

Service service service

Wow, if you are looking for a quiet get away where your every need is looked after, this is the place. I know everyone one here raves about the staff but until you've seen it first hand it's hard to believe it could be so good. From the front desk to the maids to the gardeners to the pool and resturaunt staff it was amazing. A special thanks to Luis our building butler and to the girls at the pool, Marisol and Juni.

Highly recommend

My husband & I spent 1 amazing week here in March. Loved everything from the staff to accommodations to the food. The beach on the Royal suites side where we stayed is small & rocky but still very beautiful & secluded take waiter socks (we didn't).

Awesome staff. Beautiful setting!!

Arrived and were greeted by a warm welcome. The rooms are extremely clean and well looked after! The restaurant on sight had the best staff. Very attentive and eager to please. Hector thank you so much! Marcello the bartender you are the best. Alicandra you worked so hard to meet all our needs. We will never forget you!

Amazing

The whole resort experience was wonderful. Rooms are big Everything is very accessible. Staff is fabulous. Food the best ever. The only think that was a negative is not being able to walk a long ways on the beach Only beach is in front of hotels. It is a bit isolated but bus service is good

Beautiful Location/Good Service

This was our second stay at the Royal Suites, and, once again, we were very impressed by the beautiful location. The resort is a nice quiet retreat during the week, but many locals arrived for weddings on the weekend and we found the rooms to be far from sound-proof with people partying all around us. The Royal Suites needs to show zero tolerance for rowdy behaviour both in the rooms and at the pool. The food and service was good, but some of the rooms are in desperate need of an update.

High end place to stay

the staff was, great say hi to Marcello and the boys at the bar. The food was very good with great service. A little too much walking but hey a little walking is good for you. Will visit you again soon.