Great family resort

Finest playa mujeres was a great family friendly resort. We went with a 8 month old baby and they provided all the baby amenities like bottle warmer, sterilizer, bath tub, monitor, crib. They also have an awesome kids centre while our baby was too young to take full advantage of it, it would be a great place for toddlers and older. The resort had great amenities, staff was friendly and offered amazing service and food was good. I would definitely go back and plan to when my little guy is older.

Wonderful resort

This resort was wonderful. The only think I would recommend is that there was more adults only spaces for the restaurants and areas around the adults only rooms. The service at the excellence club was great. Only concern was kids walking around the adult pools.

First family trip success!

We absolutely LOVED this resort for our first all inclusive family trip with our 3 year old and 6 month old. The service from the staff was 5/5. The private pool room was absolutely perfect for the current stage we are in with our two children. Having the “backyard” and pool was so handy for us with our baby napping and entertaining our toddler. One issue with the room would be the slippery showers. Based on trip advisor reviews we knew to bring a bath mat. I think that would be something gr [... lire plus]eat for the hotel to provide. Otherwise, all necessities were available for our baby to help reduce what we needed to pack. Our toddler loved the kids club splash pad and we look forward to bringing them back and entering our oldest in the day programs. The entertainment was great and we thoroughly enjoyed watching our toddler live his best life during the Superheroes and Princesses show. We loved the Mexican and steakhouse and Buffett was impeccable. Only issue with food would be the buffet should be available every night of the week. Size of the resort was perfect. My mother met the owners of the resort who were visiting from Spain, at the main lobby bar and they were very keen on knowing how our kids were enjoying the resort and were very interested in knowing if their staff were treated well. This sat very well with us. We have already made plans with several couples with children to return to this resort in the future.

Excellent

Nice hotel layout and beautiful grounds. Great choice of restaurants. The food was above average for an all inclusive and the service was outstanding. The beach was very nice and there was always a p/ace to sit under an umbrella. The gym was great with a very friendly and knowledgeable personal trainer present at all times. The bar tenders were great and worked very hard to serve everyone quickly. The rooms were very functional and clean. Overall top notch holiday all inc [... lire plus]lusive experience.

So so resort

The resort itself is nice and modern. My main complaint is with the restaurants. Food wasn’t close to a 5 star luxury resort as they boast. The hostess at most restaurants was also curt and not very welcoming. I wouldn’t return

Great Family vacation !

This was our first family visit to the Finest Playa Mujeres we had a wonderful time. The food was great we loved the fact that they had different themes every night for dinner. We didn’t get a chance to eat outside much due to the mosquitoes which were pretty bad but the resort did their best to spray every morning and night to avoid them. The beach was clean and amazing, my daughter had a blast at the kids club. The only thing I would change is the time of season we went too many mosquitoes.  [... lire plus]A special thanks to the staff who went out of their way to go all the way to Walmart to purchase my sons formula when we ran out. Great customer service the staff are very friendly and helpful. We will definitely be back and recommend this resort.

Could have been much better!

Our stay at the Finest Resort could have been much better if they had a better bed mattress. The bed mattress was so soft I had to sleep on the couch through out our entire holiday. I have ostio-arthritis in my back and neck and after my first nights sleep I woke in so much pain, I contacted the concierge immediately to ask for a firmer mattress to be installed but they have nothing on the resort (not one firm or mattress with any form of support on hand) they had the mattress turned around to [... lire plus] see if the bottom end might be firmer, it was the same-no support at all). Unfortunately for me, I had to sleep on the couch the entire visit which was horrendous for me as I got a bacterial parasite in my stomach from the sandwich which was served on the plane during our flight to the resort which left me cramping in my belly, I had to lay twenty hours a day on the couch from day two until we left on day six! This whole experience would have been much better had they if had a back up firm mattress on the premises as would be expected at a five star resort. We have travelled extensively and stayed at many five star resorts, I have never had a soft bed like this ever at any resort or hotel we have stayed at. I cannot comment on much more as I spent most of my visit in my room layed out flat on the couch eating room service which to me was not as good in comparison to any of the other resorts we have stayed at in the Cancun area. Service from staff was excellent and room cleanliness was very good.

The Finest is truly part of the Excellence Group

This is a terrific resort for families. We went with 3 generations, and enjoyed swim-up rooms that were adjoining. The rooms were spacious, the grounds were immaculately maintained, the beach area was well served, the restaurants provided delicious food (there were more specialty restaurants we wanted to try than could be visited in 7 nights) ...and the weather was great. Service was perfect, and water sports (Sea Doo's Parasailing, Kayaks were used and enjoyed). This was our 3rd such Family [... lire plus] outing, and we look forward to many more

Most wonderful Staff

This is a beautiful resort that is thoughtfully and beautifully laid out. There was always a corner with a chair or lounger that had a lovely view and the wait staff were always available to ask if there was anything you needed. It blew me away that after only one day we were greeted by name by several people! The rooms are nicely appointed with comfortable beds, a spacious bathroom and great amenities. The motion sensor lights came on at night when you go to the bathroom which was a bit annoy [... lire plus]ing but others suggested bringing stickers or tape to cover them up. It was truly relaxing to lie out n the balcony on either of the 2 daybeds or to sit in the chair and just enjoy the air and the view. The food was very good to super depending on your tastes and which of the many restaurants you go to. We really enjoyed not having to make reservations and not wearing wristbands. My husband would have liked either a Canadian or BBC news channel to stay informed. Overall, it was the staff that made this trip feel like a true pampering holiday.

Really nice trip

Resort is great in all areas. The service is exceptional. It's really nice when the entire staff really make an effort to make sure you have a great time. Food is excellent for an all inclusive, beach really nice too.

Best resort in Mexico

What a wonderful place. Food was amazing, the people are so friendly. So clean and organized. Very kid friendly. Would definitely recommend this resort to anyone and everyone. Room was always clean and fridge always full.

Incredible resort

The finest is truly an amazing resort in all aspects. The cleanliness, politeness of the staff, and service was fantastic. There was a bit of seaweed on the beach but the staff did their best to remove what they could, and it did not negatively impact our stay.

Amazing Resort & Amazing Service

The resort was more than we thought it would be... the resort name could not be anymore accurate... EXCELLENCE! I was so impressed that we are going back in October for 10 days. I am really at a loss about any negative items. I guess if I had to pick one it would be the size of the elevators, they are small. The food was delicious, the servers were polite and very happy to meet and of your needs, even making some changes to your menus choices. The menus had a lot of variety and choosing just [... lire plus] one was difficult. You could order 2 if you wanted too. There were healthy choices as well. The room were large as was the bathroom. The bed was very comfortable not too hard and not to soft. If you did not like the pillow you could order one that fits your needs from the pillow menu which range from flat to soft with various materials down, foam etc. There was a steamer in the room so no ironing, someone was thinking there. Room service was fast and the food was hot upon arrival. The resort was very clean, we saw no bugs what so ever. There were no ants or any other type of insect.

Super Deluxe Resort

Clean, tidy, amazing staff, great service, great activities, excellent spread of food & beverages, only thing missing was a first aid kit on site, great resort for couples and families, we visited for 7 nights from 19 august to 26 august, weather was hot and muggy but the pools kept us cool

No worries ...

A wonderful spot to celebrate - in our case, our 50th anniversary with our daughter, son-in-law and grandchildren. Whatever we needed was there, in some cases before we even knew we needed it ... like coconut water on the beach late in the afternoon. No worries about what or when we were going to eat, drink, sail, swim, snorkel, SUP, kayak ... or just nap on the couch on our top floor deck.

Excellent resort in all categories!

The Finest lives up to its name! The service, food, modern room amenities and grounds, pool and beach, and the kids resort within a resort were all amazing! You can’t go wrong as a family to go here, we all loved it!

Loved the Finest!

We recently enjoyed a week long family vacation at the Finest Playa Mujeres. This was by far the best resort that we have ever visited. The rooms, pools, beach and food were all excellent. The resort truly stands out for their staff - always friendly and hard working, and their kids club, which was amazing. We look forward to returning again soon!

This Resort is truly "The Finest"

The Finest is an ideal resort for both Adults and Children. We had three generations here, and all enjoyed it. The 'kids club' section had supervised play that the grandchildren enjoyed, and at dinner, there was a games/video/TV room for children available during dinner when adults would extend dinner and children needed their own place. The Buffet provided a broad range of choices, and was superb, featuring the freshest fruit possible. There were too many different specialty restaurants to atte [... lire plus]nd each at dinner over an 8-night stay...and all were great. At the Lobster restaurant, when finished one lobster, everyone was invited to have a second! Our room was a walk-out to a pool, with a massage shower. The walk-out pool had two hot-tub areas attached. All pools and the beach had an unlimited supply of towels and sufficient lounges. The beach was ideal, with water being a beautiful teal colour near shore, and waves muted due to Mujeres island a few miles away. Every where the service was perfect. At night, the music and theatre entertainment was very enjoyable. And the coffee shop, which serviced specialty coffees (with or without alcohol) and assorted treats was a highlight not only for the adults, but also for the grandchildren who (with parental permission) were able to safely go alone and order for themselves This was our second visit, and will not be our last!

Amazing Resort

This is my third stay at this resort. It does not disappoint and I can’t wait to go back next year. The resort is kept clean and beautiful. The food is fresh, plentiful and a great selection. They have lots of activities to join - yoga, biking, archery, cooking classes. Spa has a wide selection of services and specialize in a unique Hydro Therapy treatment that stimulates your senses from head to toe. The staff are friendly, attentive and pay attention to detail.

Great family resort. Be mindful of belongings

The resort was amazing. Great activities for the kids. Food was wonderful. The rooms in Building 4 were musty and damp. The staff will bring a dehumidifier up to your room if requested. Someone in our party had their ring that was not in the same stolen from their room. Everything was wonderful with the exception of the theft. Please keep items on you or in the safe.