Great Resort

This resort has been recently renovated. We were in building 9. Had a pool view and also if you stepped out on the balcony you could see the ocean also. We ate mainly at the snack bar. Pizza was so so so good. So was the Club Breakfast sandwhich. We stuck to the pasta at the Main buffet. Which was really good. Breakfast I had Crepe's with my own Maple Syrup... Cuba do not have Maple Syrup. The only fault I found was in the main lobby there were a ton of smokers. They sat at the main bar / co [... lire plus]ffee bar. If you are not a smoker this is not enjoyable. It was hard to sit there during the evening entertainment. That is my review.

Peacefull

Just got back Feb 4th. Had a nice relaxing vacation. Beach was nice, lots of chairs at the pool. Rooms were nice with updated showers, vanity. Service was awesome, very friendly staff.! I would return to this Friendly clean relaxing resort.

Loved the resort!

I really enjoyed our stay at the resort, I didn't want to leave and I stayed for two weeks! The resort was clean and nice fun activities, a gym with an instructor everyone was so nice and friendly great service. Very kid friendly they have lots of activities for kids, my kids had a great time! The food wasn't amazing but was good compared to Cuba(and I am very picky). I am definetly planing anither trip there.

Fantastic resort! Would definitely return!

Just got back from here yesterday. Fyi, it’s already changed names to Lagunas Del Mar. 🤣 Food was not that bad - Compared to all the other Cuban resorts I’ve been to! House red wine sucks but you can actually buy a better brand from the bar by the bottle. Breakfast is 7-10, Lunch is 1-3 and dinner is 7-10. The lobby bar has a cappuccino and latte machine and they are delicious. You can actually even ask for one while eating in the buffet and they will go get you one 😉 Pool is  [... lire plus]fantastic, pretty big with lots of different levels and areas, soooo many chairs there’s no need to save one early in the morning. Snack bar at the beach is the best food & drink by far. But there’s also a pretty good 24 hour snack bar by the pool. They serve many different types of sandwiches, hamburgers, hotdogs & french fries. They serve pizza as well but only between 1 to 3 PM. There’s also a mini buffet at different times of the day. The pool also has a dedicated bar, one side is swim up but wasn’t used when I was there since there were just not enough tourists. I cannot say enough good things about the two guys who are running the pool bar, Michel and the Yosmel. They are both such friendly souls and always willing to help with a smile on their face. They are also willing to make any drink you can dream up or suggest one if you just can’t decide. If there is no one at the bar requesting a drink Michel will wander around the poolside taking orders and making deliveries, smiling and saying hi to almost everyone on the way. They keep the bar area spotless and are constantly washing the tables and rearranging the chairs to make it look inviting. Not sure if it was just my week, but it was blissfully empty - no line-ups anywhere. Get 2 keycards - one needs to be in slot just inside room for all power to work. You need to leave it in all day if you want to come back to an air conditioned room! The ‘machine’ at the resort bank was ‘down’ all week 🙄 so I couldn’t get out any money by credit card. But they have no problem exchanging money you already have. So bring lots of Canadian $$. *** EXCITING NEWS***** I took a cab to the ATM near the international medical clinic (8 cuc) and I actually used my Canadian bank card to get money out. And my bank card does not have a visa symbol on it. It’s just a regular old chip bank card**** Excursions can be purchased using credit card. You will need your provincial drivers licence & credit card to rent a moped. There were all types of entertainment the week that I was there: The usual Cuban stage show - I know almost every Cuban resort has a Michael Jackson show but none rival the one that I saw here. I literally felt like I was watching Michael Jackson himself. There was also a live 7-8 person Cuban band playing in the downstairs bar one evening, An extremely talented solo guitarist in the lobby, And a fantastic 1980’s cover band by the pool one night. The phone parties in the pool were a blast. Regardless of age, everyone got in on the fun and laughed like children!

Nice Resort - Adequate

The resort was overall nice. Beach was nice, saw a lot of jellyfish and gar-type fish in the water. The pool is beautiful. The buffet hours are not convenient. The 24/7 snack bar has very limited items and pizza only at weird times. Buffet was ok but not great. Rooms had ants. My friends room had a cockroach. The bottom floor seemed to have more critters. But I did have ants on the 3rd floor. Overall not a bad resort, but I have been to better in Cuba.

OK Resort with a visit from a 2 inch cockroach

Pools on the resort are great, except for the swim-up bar pool; it was closed and it did not smell good in that area. Pizza snack bar opens only from 1pm to 2pm; pizza available only on 2 of the 7 nights! Lots of ants in the room and on one of the nights, a big 2 inch black cockroach just laying there beside my toothbrush. Food, well it's Cuba. Snack bar has good deep fried hot dogs and fries. Buffet, well again, it's Cuba. I always bring a squeeze bottle of Heinz Ketchup and Miracle Whip (salad [... lire plus] dressing) - great for the fries and hotdogs; and a jar of Jamaican Jerk spice for rice at the buffet. After 11 times in Cuba (Santa Maria, Cayo Coco, Varadero) - it's time to go elsewhere. I always find it odd that "they" think their currency is worth more than our Canadian dollar. On Dec 31, $100CA was equal to 74CUC.

Great Resort

Great hotel facilities. Staff was very friendly and worked very hard to make it a pleasurable vacation. Rooms were spacious and clean. Dining experience was good. There was a good variety of buffet options.

Nice resort

Nice resort with good service and a great landscape. Keep eyes on your belongings. My hat was stolen at a pool, the hat that went with me on vacations for the last 20 years. Now it is gone. (Last year my cellphone was stolen at Memories Caribe) The day the hat was stolen I gave 10 CUCs for tips. After the hat was stolen i stopped giving tips saving money for the new hat.

Clean and welcoming

What was perfect is that even for the christmas week it wasnt a jam packed resort, good food, evrning shows and the beach was amazing. The staff hands down one of the friendliest i have ever encoutered. Most def if i were to go back to cuba, im going bck to same resort.

Amazing time

Beautiful resort. Friendly staff. Had an amazing time. We will be coming back once a year. Weather was nice. Drinks were cold. Food wasn't the best but it is Cuba, Beach was beautiful. I would definitely recommend this resort to anyone looking to visit Cuba! Looking forward to our next vacation!

Nice place

This is my 3rd time to Cuba this year, all different locations, they all have their pros and cons. For Labranda the grounds are nice and green and well kept. The pools are beautiful with lots of space to swim and lounge but the water was pretty filthy especially around the edges. They seemed to be having a food shortage, no French fries, hamburger, hotdog buns, or pasta station at lunch or dinner and no mimosas for breakfast! Food at the buffet was usually cold and tasted old or rotten. We basic [... lire plus]ally ate bread and fried chicken the whole 7days. The room was ok, clean but did have a little bit of mould and a slight musty smell. The bed was springy. The beach was gorgeous with bright blue water and an amazing view of a far off island. Overall the vacation was ok because of the amazing, friendly people who work there. Besides the food it’s a nice place. Oh the cappuccino weren’t very good either.. I personally wouldn’t go back.

Tranquil resort

I really liked the place, the staffs were friendly and accessible. I would definitely suggest this hotel to friend or family member...in fact I want to go back in the near future and stay at the same place. It was exactly the type of tranquility that I needed.

Labranda Cayo Santa Maria

I enjoy my stay at the resort. The people were friendly the rooms were big. We had 2 rooms for five adults everyone was very comfortable. The showers were large. Nice views from the balconies. The swimming pools were well kept clean. The drinks were endless.

Amazing Resort and Nice people but no food

Beach beautiful Service really good Food nothing proper available to eat Not drinks available all the time Not cups available all the time Animation team amazing Cleaning very good Reception not good Would go again if better food

Amazing beaches

Went to Labranda for a week. Beautiful beaches. Nice resort. Food was edible. Staff was extremely nice. Ala cartes were ok. Lots of nice pools. Swim up bar. Fresh bottled water pop n beer stocked daily in room. Beach bar was excellent. Good service.

3/5

My partner and I travel to Cayo Santa Maria every year and go to different resorts. Out of every resort we have been to this was the worst. The service wasn’t good, the food came late (i didn’t realize it takes 30 mins to grill 1 small hotdog), the wasn’t a good variety of food choices, the a la carte gave us food poisoning, and the servers weren’t the kindest. The only good part about this hotel was the maid and the beach. Our room was cleaned every day and styled nicely.

Do NOT book Labranda resort!!!!

Do not waste your money on this resort !!! This resort was awful. The rooms were dirty, some guests had cockroaches, towels we grey with blood stains. Our toilet broke twice and it took them nine hours to fix it after at least five complaints with customer service. The customer service and employees were so lazy. They were not polite and seemed bothered every time you asked for something. They don’t know the meaning of customer service. Almost none of the employees spoke English. The food was  [... lire plus]terrible. There were no vegetables, no salad, the meat they cooked was always raw. The selection at the buffet was so scarce, my kids were hungry half the time. If you asked the staff for a fork or juice it would literally take them 10 minutes to bring it. By then your food was cold. There was no cutlery anywhere not even on the bread table to cut bread. People had to rip the bread with their hands. None of the public washrooms on the resort had toilet paper, or soap, and some of the sinks were broken. The public washrooms were dirty and disgusting. The beach was beautiful no complaints there. Entertainment was bad too, the theatre was always empty no one was interested. This hotel was rated as a 4.5 star on Canadian sights and a 5 in Germany. I would give this resort a 2.

Resort was great!

Overall experience was great, loved the beach area as well. Just a couple of things we didn’t like: food and a lot of mosquitos. I had better quality food in other resorts. Mosquitos might have been because of the season.

Buen hotel

Pasamos dias maravillosos, la suite muy buena, la comida varias y buena calidad, la playa y piscina magnificas y la atención especial, la única queja es para el restaurant especializado de comida caribeña, la comida buena, pero el personal no tiene idea de cómo tratar a los clientes, cuando se presta un servicio se hace con calidad y si no se puede mejor no lo ofrezcas, los clientes no tienen por qué cargar con las dificultades de ellos.

Terrible Experience

The hotel is beautiful however most of the staff are horrible! We had to switch rooms 4 times due to leaks, room doors not locking, dirty beds, and putting us in a worse room then I originally booked. We had multiple things stolen from our room; such as underwear, bras, dresses, sunglasses, and headphones. When we talked to manegment they told us they couldn’t do anything about it. Also, a couple rooms down a family had a stroller taken. The bugs at night get bad especially because the back d [... lire plus]oors don’t close all the way. The food wasn’t the worst and the people at the buffe and snack bar were very nice and efficient. The one down side was when the chef at the meat station dropped his tongs that he used for the meat, picked it up from the ground, and continued to use it! Gross! The people at the lobby front desk were the worst of all! They tell you things just to get you to leave and talk to you with a horrible attitude! One of the ladies was even yelling and putting her hand in my boyfriends face is which is very unprofessional! In conclusion, do not go to this hotel unless you want your things stolen, have disrespectful staff, and terrible rooms. The only good thing was the beautiful beach but you could find that any where else in Cuba. I personally do not recommend this hotel for anyone.