Okay resort

Fairly nice resort, but could use some tlc in the rooms. The bathroom doesn't have much of a vanity, and no hooks to hang anything. The beds are pretty firm, and the pillows are not bad. We enjoyed the food in the two restaurants at the cove, and the Italian at the splash. We didn't care for the Asian, and found the buffet at the splash to be average for a 3 star. The staff were all wonderful, good at their jobs and very friendly. The beach had a lot of small rocks, which you had to step o [... lire plus]n to get in the water, and once you're in the water, there is very little area that is sand. A lot of the area is grass, which can have sea urchins. If you have water shoes you might want to bring them. You can also snorkel, although it's not the best. We snorkeled around the rocks, where fish like to hang out. The kids we saw loved the pool with the pirate ship and waterslides.

Budget hotel at best

This was our third time staying at this resort. We had previously visited in 2015 for a wedding and in 2013 for a family vacation. In 2013 we thought the resort was amazing. When we returned in 2015 we still enjoyed our stay but felt some upkeep was needed. When we returned this time it was like a different report all together. The food was terrible, we lived on eggs and pasta the entire time. I would compare it to a very poor cafeteria style serving in a hospital. Just gross! We booked ocean vi [... lire plus]ew and the online pics were completely deceiving. Only the ocean front rooms have been renovated. All the other rooms look like a budget style motel complete with bedbugs an cockroaches 🤢. They finally moved us to a better room half way through our trip. It was way nicer but located at the furthest end of the resort right at the property line. Not exactly the safest for two women (grandmother and mom) and a child. Bath towels were hard to come by we always had to call and request more. They neglected to fill the mini fridge every day so we had to call down for water. the beach is nice but very small and you can only walk out about 15 ft and then you hit the seagrass were you risk stepping on sea urchin or getting stung by jellyfish (which happened to another young boy staying at the resort). The pools were disgusting as well. Tile chipping off the side and little bits of the pool lying at the bottom so you would step on it and hurt your foot. The water was dirty and rarely cleaned. My daughter ended up getting an ear infection from the water and we had to spend a bundle to see the doctor on call. for the most part the staff was incredibly friendly and you could see they were working really hard to make up for the deficiencies of the resort. It's a shame to see how far downhill this resort has gone, when with just a little bit of work it could be amazing again. At the repeaters party the management went on and on about being the most profitable resort in the Caribbean, clapping for themselves. I was appalled. They may be the most profitable but they're gaining that profit by overcharging guests and then lowering the quality of what people get. We tried to make the most of our vacation but it is definitely the last time we will ever return to Sunscape Montego Bay. There are far better hotels at this price point.

One word "SUCKS"

The hotel is not only rated wrong it isn't even close to being a 4 star. The service was terrible, rooms were worse than a jail and the food was better on the airplane. Save your money and look elsewhere Sun scape is a DUMP!

ABSOLUTE BEST!!

I can’t even imagine someone having something bad to say about this resort. Every single thing was amazing. The staff, the food, the beach (SHAMOR THORPE WAS FABULOUS), the drinks , the cleanliness, the rooms, the gardens, the entertainment, the options, the pools...... everything!!!! Should definitely go! I will be coming back for sure! ❤️🇯🇲 ⭐️⭐️⭐️⭐️⭐️

Best time best staff

We absolutely loved our stay. Lots for the kids to do pools all over and the ocean behind you. The staff is top notch from Stephen to Vinroy to André to Javon. Planning our trip there for next year. If you can go and enjoy. Lots of food choices as well

Fantastic Family Resort

Our family had a wonderful vacation. Our room was clean, well maintained, quiet, with excellent daily service. The restaurants were fantastic with a great choice of local and American food choices along with a children's menu. The grounds were large with an excellent ocean beach, good snorkeling, and several pools. The water park was fantastic where the children never tired of the lazy river and slides and various areas to explore. There was no need to leave the grounds but many attractions  [... lire plus]were available if someone wanted to do extra excursions. The staff was very friendly and helpful and many activities were provided throughout the day and evening. Definitely a resort where anyone would be happy to return.

Beautiful location incredible staff

Stayed in the Cove side, which was quiet, but had access to all of Splash which had more children, and was higher energy. All the staff were very friendly and helpful, epitomizing the phrase 'Jamaica, no problem'. Food was quite good on both sides, definitely ask for the specials of the day in the sit down lunch and dinners as these are usually more traditional Jamaica (only thing we missed on site were 'patties') We used the watersports area, for me, an almost non swimmer, booking Kelly's priva [... lire plus]tely ($80 US for the two of us) was worth it as we had a guide specifically for us to snorkel on the reef which is just off the resort. Just a heads up and depending on your point of view avoid or embrace the Amstar Ultimate vacation program, they will offer you breakfast and a tour of Secret Orchid understanding that this is a sales pitch for you to join (it is not a good fit for us, but others have spoken well of the program). We will definitely be looking to go back!

Bad management

I was in sunscape cove from Oct.20-25. I was there for my cousin's wedding. The resort itself is in need of updating, upgrading it looks very run down. The room where I stayed had been renovated but you really couldn't tell aside from the walk in shower , which I have to say was very nice, and the modern sink there was nothing that made it feel new. The air condition was very noisy when on and made it difficult to sleep. Also there was noise of water running all the time which I couldn't figure  [... lire plus]out what it was.The resort when new must of been really nice but now it is calling out for help. The resort was also not very full , low season I guess for them . The buffet looked empty at all meals. It was so big but not enough people eating to fill it up, which I completely understand.I do not like to see food being wasted. The food it self was very good. I ate mostly at the restaurants on the cove side and they were really good. The beach was beautiful and the view of the mountains was amazing. The worst thing about this resort was the management, they refuse to accommodate the guest with any requests. They were also rude, unfriendly, unprofessional and unwilling to resolve situations. And this attitude also reflects on all the employees who not all but most have the same attitude. Overall Jamaica for me never again, they take advantage of tourist, no one knows anything or wants to help in any way. It is in my opinion expensive and not well maintained, dangerous and Jamaicans are unfriendly, compared to all other islands.

Fantabulous resort!!

resort is 5 stars to us..checkin--checkout,smooth room was well kept and spotless maidservice was excellent;anything you needed wes gotten right away room fridge always stocked ground well maintained;pools very clean beach great staff super friendly;felt like family food was AMAZING!! would go back tomorrow

Incredible Resort

We absolutely loved this resort. Both my Mom and I are extensive travelers and have been to many resorts on many different islands in the Caribbean. We both were pleasantly surprised and thoroughly impressed by the Sunscape Cove. The resort is immaculate, the service is stellar, the rooms were lovely, clean and updated, the pools were clean and the ocean was breathtaking. The food was unlike any resort we have been to before with lots of selection for adults and children. We will definitely [... lire plus] return to this resort.

Pleasant stay at Sunscape Cove

The hotel staff were very accommodating and pleasant, they answered any questions I had and made me feel very safe and welcome. The beaches were quite rocky but there were an array of tropical fish that were amazing to see. The resort was very clean and quiet. We stayed only 4 days and did 3 excursions in which were all well organized. The tour guides went above and beyond to point out all the culture and heritage that the areas passing by had to offer. They even pointed out Usain Bolt's high sc [... lire plus]hool, taught us some history about Jamaica and why they drive on the opposite sides of the road, etc. You definitely get what you pay for and more! Overall I had a very pleasant stay at Sunscape Cove, Jamaica. I would return again.

A jamazing time!!

Hotel room was beautiful and cleaned every day! Very impressed with the customer service we received while we were there! Hotel was organized and helpful with any questions we had. The views could not be beat! Ocean in front of us and the mountains behind us. Food was ok, buffet not the best but other restaurants were good! Room service was perfect! Friendly serving staff. Made some friends during our trip with resort staff and other tourists.All around great resort! My only complain was that th [... lire plus]e Beaches were a little rocky. If you’re looking for sandy beaches I would go to Negril next time. I would recommend Sunscape cove!!

Great experience

I took my 2 kids with me . I'm a single mom. At no time did I feel scared or nervous. All the staff were amazing and the resort kept us busy without having to leave. We would definitely return to the resort and recommend it to others.

Great vacation

The grounds were beautiful and clean. The views and sunsets amazing! We had a couple of issues, but they were minor in the grand scheme of things. The maid didn't come to our room until 5:00 pm each day to clean. This is the time when we would always be heading back to our room to get washed up for dinner. On the first day we discovered our hair dryer in the room was broken. We asked the maid the next day to replace it and we had to ask every day for the next 3 days until we finally receiv [... lire plus]ed one. On the day we left, the maids were knocking on our door at 11:55 am (check out was noon) to get in the room to clean. We found this strange as, like I said earlier, our room wasn't cleaned until 5:00 pm each day and on the day we arrived, our room wasn't ready until almost 3:30 pm. If you are going with children, please have them be careful on the water slide. Our son took a chunk of skin off his toe going down the slide and we saw a girl being carried with a towel wrapped around her feet and her parents asking how she possibly hurt her feet on the slide.

The cove is a wonderful resort

The grounds are well maintained. With staying at the cove you have rights to the splash. Omar was a very good waiter in the cove restaurant. You have rights to 6 restaurants but mainly 5 the seafood one is rarely open. The beach is nice but found 7 mile beach better. When we were there it was noisy as the owner is expanding on his property so he put up a tin fence to separate the New resort going up next door. The cove was spotless. Room service was good except not too much menu choice but your  [... lire plus]first night in very satisfying. Fridges well stocked and if you need more of one beverage over another they will change. When I first looked in the gift shop there were no prices on anything. So I let air transit rep know by the time I was ready to buy everything in the gift shop had a price on it. The workers always smile and are so polite. The only thing I didn’t care for is when you met with someone at the hotel they give you an offer of a free breakfast at one of their other resorts for free. Then they carry on asking you questions. Then the lady will say we will offer you a 3 day2night stay for a $160.00 Then they will say I like you so much I will give you $100.00 gift certificate for our give shop. Us being Nieve signed up for breakfast. Then she said be here 8:30 and don’t forget your credit card. We should have caught on then but we were tired. When we were relaxing some people were telling us about it and this meeting is 90 minutes to deal with timeshares. So we cancelled our breakfast not interested in timeshares. They were very upset with us at that point. It was bad enough when we landed and we got to the resort and had to wait 3 hours for our room. Otherwise the people at the cove are awesome I would go back there but only to the cove. But that’s just me.

Sunscape Cove

We were every pleased with this resort, the staff were personable and the rooms clean. I would like to mention that if possible, after insuring that the ministry of the environment has no objection that the sea grass on all the beach area be removed up to the swimming buoys. I noticed that the guests that enjoy the Carrabin sea over the pools offered, had a little sea grass free area to swim in. When this resort is at full capacity this issue might bring bad reviews to an otherwise wonderfu [... lire plus]l hotel on beautiful grounds with very fine dinning at all the a la carte restaurants. Thank you

Sunscape Cove was an awesome escape!

We thoroughly enjoyed our week at Sunscape Cove. The staff were very friendly and helpful, the resort was very clean, the food was great, entertainment was good, what more could we ask for! My only disappointment was the amount of seaweed in the Ocean but that is nothing they can control!

Wonderful family vacation

The hotel offered excellent dinning choices and wonderful service. The hospitality was incredible and the list of activities were endless. Overall I would recommend this resort to anyone looking for a family vacation that the whole family can enjoy

Amazing resort

Grounds were beautiful People very friendly Food excellent Rooms smalll Water park awesome Long waits for food at specialty restaurants but well worth the wait Beach a little rocky but stil swimable Amazing sunsets Would return to this resort

Only good if have kids

The hotel was ok for kids, if you like to do things on your own and not much organization in events and no music in most parts so you hear the guy chipping concrete on the pool deck all day. Rooms ok, nothing special. Food horrible at Buffett but good at al a cartes. Jerk chicken on the beach and drinks were the highlight. Don't stay here if you want a nice beach! Very rocky and seaweed. Good on a budget.