Total relaxation!!

Beautiful views.Huge spacious rooms.Air worked great,very clean,king bed, comfy but pillows a bit lumpy.All staff very friendly even if they didn't speak English.Pool clean. Hard working staff.Buffet a bit small and lacking variety but still didn't starve.Had a few problems with drinks because of lack of language understanding. Daily entertainment was almost nil.Only a couple of evening shows .The rest was a dj playing music.I give entertainment a 2 out of 10. No Sunwing rep available at hotel.

Great resort

This is the second time I’ve been to this resort and I love it! It’s clean, fun and friendly staff, some of them actually remember me from my first trip there, and the food was great, and it was the perfect resort for what I needed!

Loads of Potential

This hotel would be best for travelers looking for nothing more than relaxation in a beautiful setting. I would not recommend this hotel for those who get bored easily and enjoy entertainment. I would also stay away if travelling with younger children as there are no child friendly areas and activities. Pros: - Absolutely stunning ocean views from the infinity pools - Plenty of loungers with shade available at all times - Small resort (easy to walk around for those with mobility issues) [... lire plus] - Beautiful clear sea (I preferred the cliff entrance, others may find absence of a sandy beach to be a disappointment) - Within easy walking distance to shops and places to eat (we found most places were expensive) - Within walking distance of sandy beach. Also a beach bus comes every half hour to transport guests to beach. Drinks and loungers will however come at a cost once you arrive). Cons: - No swim up bar - Lacking in entertainment and daily activities - Lacking amenities (no face cloths, only one ala carte option, no kids club, no water sports, etc) - Very small liquor selection - Staff are friendly and try their best to accommodate but most do not speak English - No on-site ATM

Huge language barrier small resort

The hotel was decent not what I’m use to not enough restaurants or variety of food. The beds are rock hard and had little fruit fly looking bugs crawling everywhere. Staff was nice enough... not very good nightlife at all on the resort and I would recommend having a better variety of top shelf liquor

Great value!

Pros: amazing infinity pools, clean and renovated rooms, friendly and helpful staff. Cons: none really. Minor thing is that food wasn’t that great in both variety and quality. There is no beach in the hotel but there’s a bus that will take you to the public beach that comes every half an hour and takes about 5 mins to get to the beach. You can also rent a scooter or a car or walk for about half an hour.

Awful service

The service is awful, they do not provide the towel change on time and you can use your towel for a couple of days. The safety boxes are not for free and you will have to pay $3 US dollars for every day. The food is very simple and you will eat the same all days staying in the resort. They do not provide you with the water in the fridge. For beach towels you will have to make a deposit of $10 US dollars. I would never recommend this resort to my friends and will never go there again.

Not the best

the grounds were great. the food was not so good. the staff was alright and the taxi in the front were not so good. the place dose not have coffee in the am or in the rooms. have to wait till the restaurant opens. cant get coffe at the pools till 10 am

Not my cup of tea

The rooms,pool, weather were great but the food was generally over cooked & basicly inedibile. The staff seemed capable, though not overly friendly and most had no english & I have no spanish.We won't be going on a return visit to this resort.

You get what you pay for

Grounds very well taken care of Public washroom always kept clean Rooms are average, kept clean Disappointed in the following no coffee makers in the rooms so you have to wait till the restaurant opens at 7:30 to get coffee and by that time there is a line up. Beach towels you had to put a deposit of $10 US Safe $20 US, according to the contract they hand you regarding the safe you get your deposit back at the end of the term. Nope they refused to give us the $20 back, we were told we  [... lire plus]deposited our stuff into the safe. Only 1-restaurant that is included 2 other restaurants on the resort but you have to pay for them Bar opens at 10 and closes at 11 and after 11 you have to pay for drinks Entertainment started around 8:40pm and nothing to do until then Oh and you can take the shuttle to the PUBLIC beach and once you are there you are bugged to purchase things from locals, plus you have to pay for a chair, and all your alcohol Chairs at the resort, you had to be up at 4am to reserve a chair by the pool, needless to say we never had a chair. I'm there for vacation not to get up early Locals can pay to come into the resort for the day this includes buffet and pool access I would not recommend this hotel to a family as there is nothing for the kids to do, so if you are ok entertaining them all day then this is your resort. Bar staff needs some work with friendliness took a lot to get them to smile For a last minute booking and needing a cheap get away this was perfect we made the best out of it, but I would not go back

Good resort

Problem with long chairs not enough, people reserve them before 6 am. Safe to pay (34$/2 weeks). Public beach nice, long chair to pay 10$/day.The best of resort are pools with salty water. Entertainment very poor.

Beautiful Resort

Beautiful grounds,great food,large clean rooms and plenty of pleasant and helpful staff was found at this resort. One of the staff members named Lappost,who worked at the buffet,was very efficient and made eating there a very pleasurable experience.

Awesome memories

Whala Bayahibe is one of the best hotel we ever been. Food staff rooms was actually excellent. The swiming pools awesome.Everything was very clean. Everyday really good enertainment. We really can't say a bad word.

Good Hotel!

Pros: The hotel is very clean, food was good, majority of the people were friendly, the workers work very hard everyday for their guests and pools are amazing! Cons: No beach ,but it was fun jumping off the small cliff into the ocean. The hotel needs more seating (had to get up early to secure chairs ),the hotel should add more sand and beds were too firm for us.

Okay, but not really anything outstanding

First impression upon arriving at the outside of this resort on the airport shuttle was, "Oh my God, this can't really be where they are dropping us off" ??? Bus came to a dead end, and had to turn around in an area littered with all kinds of garbage. It was too early to check in, and they told us that if we wanted anything to eat, we would have to get to the buffet right away. They could store our luggage in a room, and we could come back and check in afterwards which is what we ended up doin [... lire plus]g. Food at the buffet was pretty good, and the pizza and burgers at the Beach restaurant where also pretty good. The only other restaurant on site was a sushi restaurant, which was not part of the All Inclusive package? There was really only one bar located near the pools, and most of the time it was very busy and slow. You could however get cervaso at the burger/pizza restaurant. The buildings where all very well kept and clean, and all of the staff where very friendly and nice. We booked 2 excursions via our Nexus representative "Johnny" Both excursions turned out well. There is no sandy beach at this resort, but they do have a shuttle that runs to a public beach not far away. We also took walks almost everyday into the downtown area where there are lots of vendors that like you to go into their stores and check out their goods. There also wasn't any night time entertainment at this resort of any kind. It seemed like most of the visitors to this resort where from parts of Europe and Russia. We met and talked with quite a few people, but it was really difficult to converse being that we only speak English. We were amazed by the people in the tour bus, etc. that could converse in a multitude of languages :) We were there the first week of March, and the weather was Fantastic. About 29 Celsius every day, with only a slight drizzle for a few minutes one afternoon :)

Nice resort! Great price! Very clean!!

We went to whala from the week of Feb 10-17 with my Husband... this resort was extremely clean.... our maid was fantastic! But everywhere in the resort they are cleaning... the beach bathroom were constantly being cleaned! Love that! Lobby Peolpe (front desk!were very good and helpful. Especially Valentino manger from Italy he is there making sure things are running good and right! He was extremely helpful and sweet!! Buffet: They have one main Buffet.... the food that they have on it ....t [... lire plus]he food is cooked good.... they however don’t have a lot of variety!!! Seem to caterer to more of a Europe crowd... they did have bacon 2x ... but the food is Good and you don’t go hungry.. Lots of fruits and veggies ...not a lot of deserts! Bring a bag off cookies... they had no peanut butter....Our server “Jenny “ was fantastic.... sit in her section...you will Never be with out anything !! The snack Bar is really good... they make pizza, Hamburger, fries, chicken wings.. all great.. they have 2 el la carts one is a sushi restaurant you have to pay for and the other one is down by the water and outside it was ...ok! They had one bar by the beach... ppl were constantly lined up... a bit slow in that area... but ppl seemed happy to wait... that is the only place you get cappuccino too! (Only) There’s no beach in this resorts... but honestly you don’t miss it at all... they have like 5 pools cut into the coral reef overlooking on the water ... they have stairs cut into the coral reef where you can get into the water.. beautiful.. and ppl were jumping of the wall into the water and ppl were snorkeling there too!! They do have a bus to take you to the beach.. it’s like 5mins away.. bus comes offen!!There is sand all around the pool areas and seating area with lots of shade if you want!! We loved it!! Our Room was big and very new... and very clean!! Everything is brand new .. beds and pillows are so comfy and sheets and blankets are new. Air conditioners are new and all new tiling and paint in the room and our balcony was a nice size too... we were in the main building 1510 .. I didn’t see any night entertainment... but they had volleyball and pool workout in the pool and yoga on the sand! This is a small resort... there wasn’t a lot of Canadians in this resort... mostly Europeans!!! They really just reopened it in oct.. but the we’re doing a lot of things to make it better and better day by day! There was a mix of old and young and young families there... I would say this would be a good place if you don’t like to walk far or are in wheelchair ...everything would be accessible for you .. they have elevators too! The Guy that does the excursions “José Gabriel” was amazing!! Look him up!!! We had a blast on our excursion!!! Zip lining. This resort has free wifi everywhere..beach, rooms, buffet.. we use our Netflix at night in our room.. they have large TVs in the room .. no English stations... This price was good .. it was quiet at night!! We would have loved to see more Canadian to chat with but over all our vacation was great and very relaxing!!!! Krissy and Paul Carroll

Whala in Bocachica marina rm. garden view

Please read first the bad review about any resort, judge it accordingly. I red the bad review about this resort but did not quit believe I was dearly wrong! I was surprised seeing the resort room in the building called "marina" because of the condition of the that particular building at Wala Bocachica. I paid the lowest price be meaning of not the: Ocean, pool etc. but garden view presumably was just the view and not room condition. The room ceiling (joists) were bare wood (not stained or pai [... lire plus]nted) and rusted bold holding the wood planks underneath the joists also water stains from the floor above (molds etc.) The safe was an antic (Flintstone era type) box with the removable (lucking) top and ordinary key that required $ 50 deposit in case of a lost and $ 3 USD / day! Beds (2) were OK. Wash room did not have a towel hanger but in the toilet / bath room had one hanged over the toilet! The old analog bulky 21- inch TV with satellite that good number of channels did not work! The sink was very high for my wife being short (5.2') to wash her face and brush the teeth properly! Next room was the toilet and bath that the toilet paper roll was installed on the wall lower that the toilet bowel (if a male urinate standing had a good chance to wet the toilet roll)! Above the tub suspended ceiling the metal track was rusted and moldy from the licking above floor PS. had once dripping water! I complained about the Room and they gave me chance to see in the same building different room which was worst that mine. After dislike they sent us to the Adults only separate building and it was 3+ star rooms with modern Safe / TV etc. I was happy that they were considering our expectation but with a surprise discounted extra charge price of near $ 500 USD for two weeks! We did not want extra $500 USD (beside our $ 4,970 Canadian money for the 14 days for 2 persons including medical insurance) to pay! We spoke with Sunwing rep. at the resort who blame the Tripcentral for not telling us what kind of room we paid at this hotel.. I proof them that Tripcentral purchased the Sunwing advertisement of 3 star hotel and in no way they are part of Sunwing to know what is happening at Wala Bocachica! Apparently they have up to about 4 braces colors according to room condition and view at this resort and not the adult building! We are not fussy people and 99% book 3 star resort in Cuba with no room issues! We do not recommend this room but other buildings at Wala but "yes" for the better ones! Ps. there is no Brandy alcohol available (probably at the Adults only) we could not drink at that site!

Just as we thought !!!!!

We had a wonderful week at this resort..our room was large and clean...with a great view of the ocean.......the pools were beautiful. We loved the salt water pools...a great change from the chlorine pools..the views from the pools were breathtaking...the food at the resort was good...there was not a huge variety but a sufficient one...everything was fresh and delicious......everyday the sail boats and speedboats went by...lots going to Saona Island for the day trip..which we went to...a very enj [... lire plus]oyable trip..what a beautful island..!!!!!! The hotel is not large which is what we were looking for...very personable.. management and staff went out of their way to help make your stay an enjoyable one...we also went over to the village of Bayahibe...not only to catch the boats to Saona but to visit the few restaurants there also..we were not disappointed...we love to explore....the main beach at Whala resort is a great walk away..a great stroll through the village to a beautiful swimming beach..beautiful sandy bottom and great clear waters....We would love to come back...thanks to the hotel and staff for making it a truly great holiday...

Most relazing vacation EVER!

This vacation spot is a gem! Although it is new they are working to get it in tip too shape. Although I found my room to be large and accommodating and the resort to be beautifu and inviting with a breathtaking view off the infinity pool. Can’t wait until next year to go back to visit our new friends, the staff!