Amazing!

Second time at this hotel. We stayed at the palace the first time and the tropical this time. I liked the tropical better because it’s central! So much to do here! Loved the dolphins and the zip lining

Absolutely perfect

This hotel is perfect. We were there with 5 children and they were never bored. There is so much to do at this resort you really don’t have to leave. We went zip lining and it was a great course! The staff are friendly and the food is terrific. Truly not one thing I can complain about!

Family friendly

Grounds were beautifully maintained, pools were cool and clean, beach was great, plenty of shade for those who like it. Food was good although the buffet got a bit repetitive. Red wine was terrible, but plenty of other options! Our room was dated and the sheets were polyester for the first few days (WHYYY????) but otherwise clean. The mini fridge was kept well stocked, the air conditioning worked perfectly, and housekeeping was great. Lots to do for families and the staff was friendly and accomm [... lire plus]odated our 1.5 yr old everywhere we went. Would 100% recommend to families and groups.

Exemplary of a resort that checked all the boxes!

THE GROUNDS: First of all, the grounds are impeccable. The colours are beautifully bright, the flora design welcoming and calming, and various Mayan-inspired statues reminds you of a rich culture worth exploring. BEACH: Secondly, and most importantly for me, is the beach & ocean. I'm not sure what allows this beach to be some of the best I've had but it was just lively enough for us to have some fun whilst also allowing for fantastic scuba diving & snorkeling. The sand is clean, soft, and pl [... lire plus]entiful. The bars are sprinkled just far enough apart that you can grab a drink, go for a stroll, and hit up another bar to get a refill when your drink is done. That being said, I tried a bunch of different drinks where I asked the bartenders for suggestions. They never disappointed. Whether you just want a light cocktail, a stronger taste, or just a refreshing blend of flavours, they know what to serve. FOOD: The food was excellent and the restaurant-staff were incredibly accommodating to my friend, who is also a celiac. They prepared various dishes with separate cutlery, made off-menu adjustments, and double checked every dish for her. We were very pleasantly surprised. Just make sure you ask. Just because it's not on the menu, doesn't mean it doesn't exist. DIVING: I'm also a huge fan of diving and the on-site Dressel Diving Centre was INCREDIBLE. The staff were incredibly helpful and customized our packages to fit our individual needs. The instructors insist on a level of safety I haven't experienced in Mexico before and made some of my first-time diving friends much more at ease. The waters are beautiful and there are plenty of excursions to explore, or just beautiful reefs 3-7min away by boat. If you like deeper dives, just make sure you request it well before hand as it's not an often-requested trip but they're happy to accommodate. If you're afraid of bad weather, they also have great back-ups. There were two high-wind days and we still had a day of diving left before our departure. They took us to a close-by cenote where my friend could complete her Open Water Dive Certification and I could explore a completely different underwater world. WATER SPORTS: The pools alone are GREAT. It's huge and interesting if you just like floating around or getting some exercise in to combat the copious amount of calories you're bound to take in. But then there are also the water sports. They have over 10 jet-skis, a bunch of paddle boards, kayaks, clear-bottom kayaks, snorkeling equipment, water bikes, and more. What was different about Barcelo, is that those toys are actually used! I've seen too many resorts where they claim bad weather and never bring out the equipment. Not Barcelo. It was out every day and they tested the jet-skis every single day. ENTERTAINMENT: I wasn't expecting the Mall. The Arts section was fantastic and I found amazing pieces to bring home. Keep in mind, I've never had an interest in buying myself anything to bring back from Mexico. Until I explored the stalls at Barcelo. As for the shows, it's sad that they have two shows on every night at the same time, so you have to choose wisely but I doubt there's a disappointing show. They bring in artists from outside the resort and pair them with some of their own talent. Live music, excellent dancers, beautiful singers (live, not lip synced), plus treats like circus performers, magicians, and more. Thorough entertainment every single night. SERVICE: So friendly. So helpful. If you have a language barrier, they will find someone to help and they have a multitude of information available in various languages. Guest services never had any line ups if we ever wanted to book anything and they always knew what we wanted even though may not have! I highly recommend this resort if you like space to move around, entertainment on site, and a fantastic beach to relax on. I wanted a place to break away and enjoy the ocean, swimming, and food. The friendly atmosphere made it a place that I will return to. SOON.

We love the Barcelo Maya

We continue to go back to this resort many times. We enjoy diving with Dressel divers. I have done all my scuba training there, open water, advanced, and nitrox. The grounds are well kept. It is a large, beautiful resort with much to do, good food and staff that is very nice. For any Pokemon GO players: There are several gyms and pokestops all over the resort. The riviera section still does not have any though. Some level 40s need to visit and start submitting spots. The palace section  [... lire plus]could use some more as well. Wifi is only free for premium members as far as I know but you can purchase wifi for a 7 night stay for 2 devices for $45US. If you prefer sand beach head to the huge section of beach by the Riviera , Beach, and Caribe sectons. If you prefer coral and wildlife and excellent snorkeling then go to the other huge section of beach in front of the Colonial, tropical and palace sections.

Couldn't have asked for better!

Perfect from start to finish. The rooms were lovely, with fantastic room service. The pools were huge and it was only steps to the ocean! Everything was super well kept, you can tell the staff cares! Every server we had was exceptional and took such great care of us. Food was good, would have loved some more vegan options however. There was always something for us to eat, but some meals were repetitive.

Love this resort! We will be back!

Hotel was amazing, food is great, and all the staff are amazing and pleasant. This was our second visit and we would definitely return in the future! Highly recommend the Japanese a la carte (Tokyo or Kyoto) and the Santa Fe Steakhouse.

Amazing resorts

It was the best, there was so much food and the kids never got bored the best things were the beach there was a really good view. And the nature was so Beautiful it smelt so fresh. Your service was amazing we would love to come again sometime! Thank you

1st timer

It was ok, a lot of walking on concrete, rooms were breaking down (ie; cracking plaster, grout falling apart and blackening, rivets loose on sliding door lock, alarm clock broken, etc) Food very bland, and restaurant food no where near 4 1/2 star. Employees ignore you when they can't figure out what your saying, and they all want a tip "their life depends on it" Employees need training for how to treat people of different ages. 1st timers need to be given more awareness of all the "extra cos [... lire plus]ts", and you need to ask for everything or you don't get anything, meanwhile you don't know what to ask for. Felt we were being scammed by the Sunwing employee trying to get us to upgrade our excursion by lying about what time the bus left. Gabriel told us the cheaper excursion left at 6am, and the upgrade left later, but when we booked, the cheaper one all of a sudden now leaves at 9am. Just trying to get us to spend more money. A lot of waste every where you go, and no recycling. Language barriers annoying, especially the employees at reception and guest services. It was beautiful, grounds were nice and we'll designed, nice flow, mostly clean and we'll maintained. General staff mostly kind and polite. Free WiFi was almost useless, and 2 km away from our room. We were bored by day 4, probably will not do another all-inclusive.

Barcelo Maya - Beach resort - nice

The resort was very pretty and we had a great beach. I think it was one of the best beaches. However there were a lot of screaming kids, so maybe its the wrong time to go. We went from Jan 8 - 10, 2020. There were 3 connecting pools and kids were at all of them. I think one of pools should be designated as adult only The adult pool was great but a small area. Getting a lounge chair was hard at times as people were there for most of the day, which fine.. They need more adult space by the poo [... lire plus]ls I was surprised at the food. At the beginning it was good and towards the middle to end, it was bland and usually the same. I was disappointed as I usually have good food at Mexican resorts

Amazing resort

The resort was beautiful, clean and well kept. It was the best resort we've ever stayed at. A great place for all ages. Dining rooms and restaurants were very impressive. The staff was very professional. Absolutely loved our ocean front room. I felt comfortable and safe.

Amazing resort.

I just got back from Barcelo Maya resort and we have no complaints at all. We originally booked into the Tropical where we had 1 regular Junior Suite and 1 premium level oceanfront junior suite. The older kids (18 and 15) were in the regular room and my wife and I in the premium room. No issues with the transfer from the airport. Got to hotel and they ended up upgrading us to the Caribe. At least it was more expensive to go there when I was looking to book which was over New Years Eve. We d [... lire plus]idn't mind. The process of checking in does take a little while but the workers there are pleasant if you are pleasant back. No need to get all worked up about having to wait a little. Your on vacation after all. Got to the room. It was really really nice. Very clean and no damage. We were very happy with it. The premium oceanfront looked over the pool and we loved the room. The regular room looked over the gardens and it was serene and peaceful. No complaints and we would for sure book again at the Caribe. Half way through the vacation we were informed that we had to move rooms due to a maintenance issue in the building. They put us into the Palace in an oceanfront premium junior suite. The whole move process took about 2 hours however it rained during that time so it wasn't so bad. It didn't rain the entire vacation except for that two hour window. Think most people would be put off and not happy with having to pack up and move rooms half way through but we saw it as an opportunity to see another part of the resort. Plus it was an upgrade. The palace is way more expensive than the tropical or caribe. The room at the palace was also very nice. Clean and right on the oceanfront next to the Palace. If I was comparing the Caribe Premium Oceanfront to the Palace Premium Oceanfront I would say the Caribe was not any less quality but it cost a lot less. I would also say the Caribe bed was more comfortable. However there ware some perks that you get with the palace that you don't get with the Caribe such as access to all the resorts and all the restaurants. One of our favourite things to do was to pool hop from one end of the resort to the other. You could, for the most part start in the pool at the Palace and walk all the way to the end of the Riveria in a pool almost the entire time. You have to get out of one pool and into another but the longest walk was maybe 50 meters. Some only about 10 feet. The other great thing was there was a pool bar in all the pools so you were never not with a drink in hand. Keep in mind that this is only possible if you are staying at the Riveria or Palace with the special bracelet. We did this almost every day and it was a lot of fun. Better than walking on the beach which was rocky and was not good to walk on at certain points. There are some great parts of the beach that are nice soft sand but the whole resort is not that. There is also a wonderful beachfront path the runs along the entire resort that many people walk on and jog on in the mornings. Very easy to get from one end of the resort to the other and still be at the ocean with the beautiful views. The difference between the Caribe, Beach and Tropical was minimal at best. In my mind they are all good and all are a little different in their own unique way. The Riveria is brand new and although we didn't go inside the resort the outside is modern and sleek. The pools are awesome infinity pools and the oceanfront room views are amazing. I'm planning on going back to the Riveria in April that's how cool it looked. As far as the other amenities go. The Fitness facility is amazing. Huge and centrally located. For a resort this was top notch. The sports bar was very good too. We watched college bowl games and NFL playoff games there and the staff were accommodating. The food there is typical bar food. Chicken wings, Nachos, Hamburgers and Hotdogs. Hit the spot when you were watching the big game. My only critique of the sports bar is that the pool tables should have some TV's near by them so you can watch the game while playing pool. They are isolated in the back behind a wall all on their own. Also there should be some kind of sign up list or waiting list for the pool tables. There are three of them and you can purchase 30 min or 60 min of time to play however when it gets busy at night the staff aren't monitoring how long people are out there for so they had no idea when the next one would come open. With a resort this size and this many people those three pool tables fill up quick at night and they need a better system to monitor the time of play. (and put TV's back there). All the restaurants were very good. No complaints at all about the food, lots of variety and was very delicious. The waiters were always pleasant and nice. We did not experience even one person that wasn't nice or didn't have a smile for you when you said hola to them. If you are nice to them they will 100% be nice back. We didn't do the Ventura sky fly park but it looked really cool and we will do it when we go back. Also the Dressel divers we want to try out when we go back. The snorkelling right off the beach was decent. Not a lot of coral and most of it is dead however we did see lots of fish and three sea turtles and a sting ray right from the beach which was cool. I've been to almost every carribean island and lots of resorts. Overall this was a very good, safe and clean resort. I would absolutely recommend this resort to people without hesitation both adults and families with kids. Note that it is a very large resort and the easiest way to get around is to walk, however, there is lots of walking. If you aren't that mobile or don't want walk a ton then you can take the free shuttle through the resort. We did it once and it was good however we liked to walk to burn off all the awesome food we ate so we walked mostly. The grounds were meticulously kept. Workers were painting, pruning, cutting and clearing the entire day. I was very very impressed on how well the resort was kept up.

One of my favorite Places to stay!

If you are looking for an all inclusive resort that has it all look no further! The pools are gigantic and the beach is beautiful. I just returned from the resort after taking my 14 year old twins. This was their first trip away and were blown away with the experience. Their only complaint was that the cheesecake tasted like cheese and not sweet like we are used to. We enjoyed the Buffets and did not find the need to go to any a la carte restaurants. One thing to note is that the pool  [... lire plus]bars do not start serving alcohol until noon but the beach restaurants start serving at 11 am. I also recommend finding the towel place on your first day as people claim their beach and pool chairs early. I would have rated this 5 stars but I found that the level of service has dropped since the last time I was here. I found there to be less servers around the pool/beach and in the buffet. It is over an hour bus ride from the Cancun airport to the resort. Worth it once you are there but makes a long travel day. I will definitely be back!

Barceló Maya Grand

The hotel was very nice. Sometimes a bit too big but that is a personal preference I guess. The rooms were clean although every day we had towel shortage a (take 4 to clean leave 3) again not major just annoying. The one part that was simply terrible were their nightly shows with some so bade they simply should not have been on stage.

Amazing scuba diving!

The hotel was great but The scuba diving the hotel offers from the beach was amazing. Ended up booking an excursion then upgraded to get my scuba certification. The staff was absolutely phenomenal and the water was perfect. The beach was picture perfect and the water was super clear. Snorkelling near the edge you saw sea turtles and sting rays. Overall the best experience I could’ve asked for.

Amazing resort!

There is so much to discover at this wonderful resort. The setting, the state of the art fitness centre, the friendly staff and excellent food. What's not to like? The only down side is the front desk that is very slow.

Fantastic Resort

This resort was even nicer than we had expected, such a nice surprise. First off, the staff were all so friendly and helpful. The resort was; clean, safe, amazing overall amenities, beach was great for swimming and great areas for snorkeling. The property is large enough to accommodate all the guests without making the pool area, restaurants, bar areas etc. feel busy. It has the benefits of being able to have stay and play options. Despite being so large, the property and amenities is all access [... lire plus]ible and walkable. If you didn’t want to walk from one area to another they offered a free shuttle service back and forth. Overall, this was an amazing resort and would love to go back.

BARCELO MAYA GRAND RESORTR

THIS IS AN EXCELLENT RESORT WE WERE VERY PLEASED WITH ALL THE SERVICES PROVIDED THE FOOD WAS VERY GOOD AND THE SERVERS ARE ALL POLITE AND HELPFUL THE GROUNDS ARE WELL KEPT AND THE ROOMS ARE ALWAYS CLEANED

Barcelo Maya Grand

Sunwing flight is absolutely terrible, DO NOT waste your money on their Elite Plus Package you get nothing of value for your money. Just pay for advance seating as that is virtually all that you get. We were in row 1, same skinny uncomfortable seats as the other rows except you have to put every small item purses etc., in the overhead bins but the first avaialable bin for use was in Row 6. The front ones were used by the flight staff. You end up getting off the plane last as you cannot get ba [... lire plus]ck to your overhead bin due to passengers in the aisles until the plane empties. Resort was clean but rooms are very run down once each of us (3 rooms) managed to get the AC fixed, plumbing working we had a nice stay. They put us up in the Barcelo Beach complex not the "Grand" we were expecting as the Grand turns out to be a catch all term for fhe entire Barcelo Resorts at this site. It is a huge complex of different resorts each of a different level of quality you won't know which resort your getting when you rent under the "Barcelo Maya Grand" title, very misleading. You can guess which price range the Beach Resort falls in. I am not sure if this was Trip Central's misleading advertising or Barcelo Resorts. This was very frustrating as we have been to the same Barcelo Maya resorts numerous times but always knew which resort you were getting. Never again.....

Will be back next year!

this past trip has been my fifth time in Mexico and i think i have finally found the resort that i will keep going back to; the enormity of the property gives me the much needed space just to relax and be on your own when needed - the fact that you didn’t need to get up so early in the morning just to save a lounge chair on the beach counts a lot!! multiple activities within the resort ground, food is good and the whole place is very clean - no plastic cups, straws, or any single use plastics [... lire plus] littering around; any reported problems are dealt with very quickly and the staff are so friendly and amazing and always ready to assist - shout out to the staff of the Maya beach resort buffet restaurant (particularly Sylvia Balam and Roberto) and also the Spa staff (particularly Mimi and Guendalin). Many thanks to all of you! I had a fantastic time! I hope that Barceló resort will always be managed well.