Very disappointing

Food was awful. Beach and pool chairs were not available early in day. Line ups everywhere. Poor service. Our reservation was wrong. Worst vacation ever. Pool was green with algae all week. Asked for beach towels twice early in week. Never came. Resort overbooked. A la cartes were poor with items not available at each. Couldn't wait to get home and have a meal I could eat. Buffet was simply terrible, even when you were lucky enough to get some items you could eat. Overall rating is below poor. i [... lire plus]t was a very disappointing experience. Many other guests felt the same way. You can't promote this resort!

Run, Run, as fast as you can!

The hotel was not what we expected, it's rated 11 out of 11 on Trip Advisor for a reason. The beds were rock hard, the pillows were body pillows, the pool was dirty, and already falling apart. The beach was non existent very rocky beach, all the good seats at the pool or on the beach were reserved for the " Privileged" guests. The food was awful, can't say we enjoyed one meal from this place, we actually took a cab to the market to try find some food that was edible. There are stray dogs on the  [... lire plus]property and one night they were under our hotel room barking for two hours, I actually video taped it because I could not believe it. We often seen dirty dishes left in hallways for days at a time. Service in the alacart resturant was very slow, had reservations at the seafood place for 6:00 p.m. Never got our food till 8:30 p.m. When we did it was over cooked and dry, my husband ordered spaghetti with shrimp and the shrimp was peel and eat! We never saw a chicken breast all week, the chicken they served was all legs and thighs.the line ups for breakfast were horrendous, the bacon if you could get some was deep fried and clumped together. Like I said food was awful! Our room, which we specifically asked our Trip Central Rep Mernie to book a king size bed and next to the couple we were travelling with, we never got, we got two double beds which were more like twins!.no matter how much I protested this they would not give us a room with a king size bed, they just said push the beds together. our friends were on another floor and had a king size bed but we did not. The drinks were cheap, they used a slushi machine for their mixes, no blended drinks. I can go on forever how horrible it was, but what I will say is that we had fresh towels daily and our room was kept clean! Something that should be expected but was not every travellers experience. I would not return to this place or Cuba if you paid me, we could not wait to get home even to -34 weather.

A work in progress.

Lobby is beautiful,shiny marble floor,direct view of the ocean,lots of seating. Restaurants were good,buffet was typical Cuba,lots of rice,vegetables. Beach is rocky and when the tide is high there is no beach area left. Resort is isolated from the other resorts in the area due to the rocks,

Beautiful new resort

Nice new resort with spacious rooms and great walk in shower. Staff friendly and very helpful. Buffet needs more variety however the a la cartes were quite good especially the Cuban and French restaurants.Beach is breathtaking...able to walk a long distance either direction. Also one side of the beach is calmer for the non-swimmers due to shallow water.We had the Privlege upgrade and felt this was well worth the upgrade for the better quality liqour,reservations pre-booked when we arrived and th [... lire plus]e lovely special lobster dinner. There is a towel shortage and staff need better training however, felt this was a great resort for the price.

Beautyful resort

being brand new the resort was spectacular. However one of the major complaints was concerning the food. Quite frankly I lost may appitite before I was full. Actually lost weight. Staff was very friendly but the resort is slightly under staffed espically at the bar..If you tipped well and wern't too frustrated you got good service.