Beautiful Resort

Stayed at the Bahia Akumal section June 22nd-29th, 2014. Third time at this resort, but first time in the late part of June. Room, food, grounds were all up par. Two problems that really affected my vacation. The pool water was very warm and none of the restaurants except the "Oasis" were airconditioned. This made it very uncomfortable for me as the only excape from the heat was the ocean or back in our room. Next time we go will be in the winter when the evenings cool off and the pools are a li [... lire plus]ttle more refreshing.

Relexing Reosrt

Food and drink very good. Friendly people especially at bar. Good entertainment every night. Plenty activities during the day. The resort is big and very clean. Very nice long pathway to walk at night. Delicious Lobstoer dish at one of the A La Carte

Great trip.

Hotel wasn't quite as nice as I thought, but for the price it was wonderful. The bed was a little hard for me and the water was barely warm at times, but the staff, the food and the surroundings were lovely. The pool was great and you had 2 choices of which pool to use; a quiet one and the larger group one. Would point out that we ended up buying a timeshare which I'm still not convinced was a great idea, soooo, if you don't want one, don't bother wasting your time at the presentation, although  [... lire plus]they do give you a nice gift.

Sent to the Manager after 2 week stay

First and foremost I would like to thank you for the opportunity to communicate our thoughts and feelings directly to you. As you are aware this was our 3rd stay there and we were not dissatisfied with our visit overall. There were many positives and a few negatives that I will try to express in this note. I am a believer in the positive and will try to not only focus on that.. During our stay we at first were a bit saddened by the difference in the over all appearance of the resort. We had bee [... lire plus]n there in 2008 and returned in 2009 with a couple of our friends. At that point the resort was newer and things seemed to be better groomed and more pleasing to the eye. Age can do that and so can the amount of usage it gets and I could see that improvements are in the works. We had a couple of concerns with our room one being the air conditioning system which first did not work and later in the week it was dripping water onto the floor and it became soaked under our bed. Both of these were addressed right away and we thank you and staff for that. Our TV only worked for 15 minutes than would blink off and sometime shut completely down. This was not a real issue as we rarely used it. I would have much rather had a clock in the room, we had none with us because we left all our electric communication at home so we could just enjoy where we were. I would like to say thanks to the cleaner for our room who we met but were not really able to communicate with. She was also happy to great us and added the extra touches of decorations, flowers and excellent care she provided. I wish I spoke her language so we could tell her ourselves. When trying the Al-A-Carte we were expecting a bit different from the Italian in selection of Pasta dishes. The once we were there my dinner arrived with a beetle/bug in it and I had to send it back. It was replaced quickly but the replacement arrived with the pasta only half cooked. I tried to brave it but when the waiter noticed that I was not eating much he asked if he could try again with a different choice and I gratefully accepted his offer. This time it was good but my appetite was gone. I will say however the Minestrone Soup was delicious. We also tried the Mexican and were also disappointed with the main meal and left still hungry as we did not finish it. We went to the buffet for something else. We did eat the rest of the time in the Mediterranean where not only was the service tops but all the choices were delicious. The topper was the sit down and fully served meal as opposed to the self serve portions at the previous two. The facility was well furnished, decorated, and gave a feeling of dining out rather than a eating at a roadside restaurant. The Buffet served a great variety of choices and we were able to always find something there to eat. My only concern was the food seemed to be a bit too cold by the time we got it to a table and sat down. Often we ate omelets for breakfast and Pasta for lunch which were always hot. We do prefer hot food so this could be something just we would notice. The staff there were also polite funny and very professional. Thanks to Willy (pasta Prep), Elorna (door Greeter) with that big smile and laugh, Eddy (server) who operates at full pace plus an extra half always smiling while taking that extra second to brighten your day. We do understand the problems associated with March Breaks and the youth but if they were better supervised by older reps or additional security figures, in my opinion it would make the resort far more enjoyable for the more mature group of users who will likely be the return visitors. I do appreciate your attempts to separate them but it did seem to fall a bit short as many times we found ourselves not partaking in some things and even returning to our room to avoid the situations they created. We had drinks spilled on us, were pushed, elbowed, fallen on, insulted, had sand kick on us on and our seats at the beach, and other things we had to watch that never should have be happening between youth in public. I would like to say thank you to the entertainment staff, especially Alex who in my opinion the place would not be the same without. He was everywhere doing everything and always with such enthusiasm. If I had a need for a staff person to promote the have fun and be happy feeling I would steel him away in a wink as someone may try if word gets out. I would protect him as a highly valued asset if you can. The remaining others were also great. The bartenders were supper and very tolerant with the added pressures of the youth crowd and the increased work load they produced. I may have lost it more than once after hearing some of the comments and disrespect they received. Overall we did enjoy our stay and will likely at some point return for another vacation. We will likely try to arrange a time to avoid the youth take over but still fit it in around our anniversary. I want to say thank you very much for the bottle of Champagne which you so graciously had sent to us at the Mediterranean on Tuesday Evening. Again it is rewarding to see a person in your position out on the floor with the staff and guests taking a look instead of buried in the paperwork that comes with the job and normally consumes most in that position. Thank you and all your staff for helping us enjoy our 38th year of marriage at the resort

Very Good!

VERY clean resort. The workers never stopped cleaning. They claimed it was 24 hr drinks, but after a certain hour you could only get beer and wine. Didn't care for that. The beach was awful. Full of sea weed and we saw sea urchins in the shallow water. The venders were very annoying. Overall good resort and have recommended it to friends!

Gorgeous resort !!!

The resort was breath taking. Food was amazing. Staff very friendly. Great family resort. We had an amazing time. Definitely a resort I would come back to. The tours were excellent. Was always something to do even if you wanted to just stay at the resort and relax

Amazing Resort !

This resort was amazing , My boyfriend and I stayed for one week and it was perfect went to the perfect time , the resort wasn't crowded and the staff were excellent ! The food was awesome ... I my self am a pickey eater and found something yummy to eat everyday. The weather was great and te beach was fantastic , this was my 4th time to this resort and i plan on returning in the next coming years . Thank you Bahia Principe for a fantastic vacation !

Amazing holiday again !!!

My husband and I have been going to the Bahia Principe San Juan for over ten years meeting friends from Newfoundland This resort is amazing it is like going to meet family every year we love the staff and the management They will always accommodate are needs.The food in the restaurants has every think always different food and the rooms are nice this is an older resort of the Bahia group and is having some renovations this year which will bring it back to the BEAUTIFUL PEACE OF HEAVEN in the Dom [... lire plus]inican .

Amazing resort for all ages

We had an amazing vacation. The grounds were kept well and the food was excellent. We travelled with our son 16, and our daughter 22. All of us had fun and there was always something to do. The resort is spread out so you could find a quite our a busy place on the beach and the palm trees give you shade. You get 1 hour internet/day free. We played tennis and Mini golf everyday and ate in the a la card restaurants. the buffet had everything you can imagine and was open 24/7 with a small selection [... lire plus] at night.. Outside( but still all in) they have a Karaoke bar and a disco for entertainment at night.

Awesome time

Very clean resort great food and entertainment was good for the young and old one of my best trips yet would return again soon..........................................................................