YOU GOT WHAT YOU PAID FOR

The resort is great with nearly all amenities functioning in good condition rooms are in awesome condition and the room service excellent reception desk is 60% up to the task beach service excellent bar service - above the norm entertainment was exquisite: the band called Covarrubias Son (all of the members conservatory educated) delivered songs Cuban and International at a top artistic level of production we had live shows and dance competitions ev [... lire plus]ery night tourists were involved in activities of yoga, zumba, every day restaurants were clean and welcoming, however: only the grill, pizza & pasta chefs knew what they do the main dish chefs didn't know how to cook anything: chicken, fish or porc we never had beef and sea food guiding personnel and drivers were pretty unprofessional and not listening to the tourists needs

Best ever trip!

This is the best 3 star resort in Cuba we've been. Everything is excellent such as food, grounds, customer service, rooms, beach,entertainment every night! Would not hesitate to recommend this resort to our friends and would definitely come back!

Good resort

Grounds clean; rooms clean and cleaning ladies are all very good.Food in the buffet restaurant is good. Excellent pizza. Fresh fruit smoothie section is very good. We have problem with our accomodation when we are checking in but was rectify by sunwing rep ( Mirtha) the next day. A very huge thank you to her.

Home Away From Home

This Hotel is amazing and the Staff makes you feel like you are at Home. There has been many beautiful renovations completed at this resort. Rooms, Lobby Bar, Beach Snack Bar, Entertainment Stage, Buffet Restuarant, Tennis and Basketball Courts and the Reception Lobby. There are many a la Carte Restaurants so you can enjoy different cuisines Many Excursions you can book through the Travel Representative Mirtha and Customer Relations Representative Reynaldo Smith. There is entertainment acti [... lire plus]vities all day long, something that everyone will enjoy. The Bartenders have great friendly and funny personalities. Managers are always there if you have any complaints or need help with anything. Reception is there to serve you if you need anything. They have WiFi services with a purchase of an Internet card and they also have Money Exchange. I recommend this resort for Families, Couples and Single people You will have an amazing Cuban Experience.

A great place to spend quality time with family and friends

This resort should already be rated as a 4 star. the food is Always delicious and varied. the fruit smoothies station is serving great tasting combinations of the most amazing tropical fruits. the beach is beautiful, however there's sea weed in some areas but the hotel has an early morning crew cleaning up as much as possible.

Carmen Arsenault

wish to go back soon,; garden is amazing, staff are the best, foods too salted, but lot of choice, fruts, pastry, smoothies, délicious omelettes, every body smiling, and at the bar do not forget to try; COFFEE ICE. délicious. price is good, beach is white sand, , lot of transats, and they add. 40 palapas. bring mosquitos stoff.

Seaweed

If you like to drink twenty four hrs. great and hang around the pool. Beach stinks, seagras,it is raked away unpleasant for swimming. Room was clean,pillows stained. Requested clean one. $3.oo for safety deposit box $two for water, than refill at bar 5peso or/$ to have blood presure taken. Food good at times, do not aske a Greman . ... many return. I went for the ocran , so no would not go or recommend to friends. Staff was nice but annoid be couse my questioning the extra exp [... lire plus]enses. I was told to blame sunnwing not to have encluded or informed of hidden costs. Great for men to pick up. ..

Good Resort

We had a great time at the ROC. Most workers were very pleasant and the entertainment staff were second to none. The place is beautiful and easy to navigate the beach was OK. The only down side was that the children pool and the adult pool were joined and there are too many kids around the swim up bar. The food was actually very good at the buffet, first time that i go to Cuba and enjoy the buffet. If you go to Santa Lucia you should book the water excursions first thing, because you never know [... lire plus] when they will be cancelled for reasons like wind or motor will not start.

Great Vacation!

The hotel amenities are exactly what is to be expected for a 3 star hotel. Keep in mind you get the amenities that you pay for.... HOWEVER, the staff of the hotel were incredible and also the guests were the nicest out of any resort that I have been to! I would recommend this hotel if you are not too fussed about the room accommodations and are looking to meet great people and spend a week on a gorgeous beach! There is also a great disco where the locals and hotel guests go to just outside of th [... lire plus]e resort. That was a lot of fun!

Good hotel

We have been going to this hotel for many years now and the management is making many improvements to the hotel. The lobby, lobby bar and restaurant have all been upgraded and look beautiful. Also the food has improved 100%. They are also upgrading the standard rooms and all rooms are receiving new air conditioners. For Cuba this is a hotel to consider.

Amazing staff

We've stayed at this resort twice, 2015 and 2017 (2 adults and 3 kids/teens). The rooms are simple and need some repair/tlc, but they are clean and comfortable. The grounds and beach are kept beautiful! The food is typical for cuba. You can always find something to eat but the buffet offers very similar food day-to-day. The restaurants book up quickly which is disappointing. The staff are always friendly. They work long days yet always have a warm smile and greeting. I think staying i [... lire plus]n a junior suite is the only way to go - bigger, closer to the beach with your own patio/balcony. If you're looking for luxury, premium liquor and tasty food, this resort is not for you. It offers a clean room, beautiful beach and gardens and amazing staff.

Comfortable mid resort

resort has great staff, nice easy layout, lots of amenities, just wonderful sand beach, good size rooms, every thing worked well, pool was a little small for the number but every one was friendly. of 9 resorts we have been to in Cuba this one had the most boring bland food.

Amazing resort! Great Layout and Scenery

The grounds were so well kept with beautiful flowers. We had a beach bungalow and it was beautiful. All the staff were lovely people and even the food was well spiced and I always found stuff I enjoyed. However, the coffee bar was something we really, really loved. Will hopefully return one day!

Exceeded our expectations!

Stayed for one week - December 14 to 21. We went for our anniversary and Ivonne, a customer service rep at the resort went out of her way to make our vacation special. We were given a junior suite on the second floor, which was very large with a separate living area, a king size bed and a view of the ocean. The room was very clean and we even found the bed was comfortable which is not always the case at some resorts. Ivonne arranged for flowers to be delivered to our room on our anniversar [... lire plus]y which was a very nice touch. On our first day, Ivonne also quickly booked all our a la carte meals, including arranging for lobster on our anniversary. A la carte restaurants included, Seafood, Italian and Cuban and all meals we had at these restaurants were delicious. The buffet food was also good, with a variety of options. We understand the resort is currently building another restaurant which will further enhance eating options. There are three beautiful stain glass pieces in the lobby which we understand are fairly new additions. As someone who dabbles in stain glass, I found these pieces gorgeous. There are also lush gardens throughout the resort and a beautiful beach with lots of chairs and palapas available. The pool was also very nice which included a swim up bar and lots of chairs, however, a few more shaded areas around the pool would be nice. There was some construction going on throughout the resort and some fish ponds did not have any water. However, we did not find the construction interfered with our enjoyment and we could visualize how much nicer the resort will be when these renovations are completed. We found the staff at this resort were fantastic. So welcoming and friendly. Most recognized you and were quick to greet you and assist you in any way they could. We were also surprised at how well many of the staff could speak English. Unfortunately I have a hard time remembering names, but I thank Ivonne and the staff from all areas within the resort for truly making our stay special. It was our first time to the Gran Club Santa Lucia, and although we don't usually return to the same resort, we will most likely be back. We've been to Cuba 9 times, at resorts ranging from 3 to 5 star and we consider the Gran Club Santa Lucia one of the best resorts we've been to. It definitely exceeded our expectations.

NICE RESORT

The food wasn't very good , it was the same everyday and didn't seem to be fresh sometimes , there was too many prostituation going on , too many old men with young girls , why the hotel allows this is beyond me I think many people were uncomfortable with this going on ,staff was friendly , staff at the bar area need to learn how to make good cappachino, coffee wasn't very good and we had to go to brisas or mayanabo to get a good cappuccino .When there is a complaint from a guest they don't real [... lire plus]ly care , they always have some excuse and don't really give good customer service ,they really need to improve customer service !!!!

Amazing

The hotel was great a lot of upgrades happening which is great the food was very good the rooms are all getting redone .Night life is a little slow only one dance club but it's a very small island but let love it there the staff is great .

Gran Club Playa Santa Lucia

I just completed a 2 weeks stay and had a wonderful time. The hotel is being revitalized throughout and has definitely upgraded its food offerings. There are still frustrations with Cuban wifi, but I assume with time they'll enter the 21st century. Like most places, the more often you go and get to know the staff, the more the holiday takes on a more person note and the memories are just that much better.

Gran Club Santa Lucia is fantastic

The staff at Gran Club are all so friendly and welcoming. The grounds are keep in immaculate condition. The buffet has such a great variety and the beaches are beautiful. Kids club is awesome, kept the boys busy and having fun all week. Cant wait to go back

Workers are good

The hotel is not bad. Workers are friendly. Rooms ok. Grounds ok. Lobby has been renovated and pleasant place to stay. Lobby bar is a good place also to mingle with other tourists.Overall stay pleasant except that we have to be evacuated from the hotel to to the city because of the Hurricane and staying in the city hotel is not very pleasant at all.

What an amazing week!

When we first got to this resort we thought we made the wrong decision. Our room wasn't that good and resort is a little worn. But, after talking with Reynaldo from customer service who helped us in such a big way! He took us to look at other room(2 rooms ) options until we found one we that was satisfactory. Then he helped us transfer all our bags from the first room. Wow! He went over and above for everyone all week long. Food was amazing. So good. Employees are all so much fun. Always a [... lire plus] smile to share. Evenings in the lobby bar never seized to entertain! We made so many new friends! Can't wait to visit again soon!