Exceptional Cleanliness, Food, and Service

We were on our Honeymoon and could of not of had a better resort. The hotel grounds are beautiful and clean. The pool is the amazing and there is no better way to spend the day, then floating down it like a lazy river with a frozen drink in your hand. The rooms are spotless and updated. The food is amazing in every Restaurant from the coffee bar (Aroma), sports bar, and my favorite the Agave (chicken fajitas are amazing) you will not be disappointed, Definitely the best in the Dominican. The nig [... lire plus]htly entertainment was the icing on the cake. And of course what makes this hotel a 5 star is the service. All the staff treat you like Royalty, they bend over backwards to make sure all your needs are met.

Suites are disappointing...not deserving of an upscale resort

The people are warm and hospitable. The weather and beaches are superb. But the suites are old, outdated. No night tables. We paid extra for the Honeymoon suite. Not a single drawer to store your clothing...no clothing hooks, no towel bars, just holes where they used to be, room service but no tables large enough to hold two plates. The shower was old and flooded immediately, drains clogged. We had to wait an hour between showers to let the water drain. The jacuzzi tub shot out rust and dirt...e [... lire plus]ven after it was repaired several times during our stay.The sofa was covered with a slip cover...something cheap and disgusting. We spent much of our time calling for repairs. Very disappointing.

First Class resort

My wife and I stayed at the Excellence Punta Cana for a week at the end of February 2020. From the time we arrived at the front door it was a first class experience. All the staff were incredibly courteous and helpful. The food was great and the service was excellent even by the pool and on the beach. We had lots of choices for dinner in various restaurants with no reservations required. The entertainment was fantastic with a new show every night. The grounds were clean and extremely well kept a [... lire plus]nd the beach was groomed every day. There were lots of beach umbrellas and lounge chairs to go around which was a pleasant surprise. The beach was beautiful with soft fine sand and lots of palm trees as a backdrop. Our room was clean and well maintained every day. Overall a great experience.

FANTASTIC

The resort and the staff are amazing. We stayed in an oceanfront with private plunge pool. The room was amazing. The staff were all eager to please and always cheerful. the grounds are beautiful with lots of plants and greenery, there is also a area with trails surrounding ponds which have many different species of birds. Our favorite restaurant was the Tapa (small portions) delicious. We did not have any bad meal experience, they are all delicious and all have their specialties. You can walk fo [... lire plus]r miles on the beach in either direction. We travel every year and this resort is by far at the top of our list for great resorts.

Amazing stay at Excellence Punta Cana

Thanks to our long standing travel agent Kevin we booked a 9 day stay at the Excellence Punta Cana. We have to say that everything from the check in upon arrival, the cleanliness of the room, the food at all of the restaurant as well as the friendliness of the staff made for an amazing stay. The staff never hesitated to go above and beyond to ensure that we always had everything that we needed to make our vacation a great one....service was second to none. I would definitely recommend this re [... lire plus]sort for couples as well as small groups of friends.

WOW Ecellent Resort

From the time we got there and were met with some bubbly, through the quick and easy check in with Edison until we got on the bus to leave we were pampered, entertained and catered to in a way I have never experienced. Jose lead pool side activities and poker with a style all his own. The shows at night were entertaining. Didn't get names but the bartenders at the lobby/ martini bar were fantastic and always knew what you wanted before you ordered, unless it was your 1st time. Staff at buffet wo [... lire plus]uld go the extra mile for you.. My wife liked to have a glass of chocolate milk with her breakfast 1st couple days staff went and searched and found it for her.. After that they had it ready for her every morning. At our pool bar Felix and crew were 6 star. we had a mixologist with use and they ran for different flavored liquors constantly and never disappointed. There was a wedding there while we were there and the Newlyweds told me their experience was fantastic. No fighting for loungers or day beds. No reservations needed so we never had to plan more then 20 mins ahead. we ate at grill twice both times top notch. Lobster house was very good. Did French twice too because it was just so good. A big shout out to Oscar at the spa who made my wife very happy with a vitamin E facial, She said she never felt so good and the truth is she looked5 years younger and so healthy and refreshed. Many people there were returnees and that is because of the awesome staff. Room service, mini bar stockers, cleaning people.. Everyone was just so friendly and accommodating. Only downside is it in the north and if you plan on excursion most are 1-2 hours away. Place is so great you wont want to go any where anyways..lol Danielle Smith at Bedford Tripcentral was there for me when I had questions. I would highly recommend her to anyone going on a trip.

Excellence

It was the best resort ever in all my trip give this a 10 in all occasions the staff was extremely good and the rooms are all excellent so was the food at the pool bars they got amazing drinks and if they didn't have it they would call and it was there asap they made are holidays so relaxing thanks

Most beautiful place I have ever been!!!

from the main entrance to the ocean theres not one negative thing I can say!!! everything there was excellent!!! clean ,beautiful staff amazing , food to die for! the staff go above and beyond to make sure your stay is relaxing!!! I'm definitely going back!!!! Cant wait

A 5-star experience!

Positives - Superior to excellent staff. Food choices & quality first-rate. Very good evening entertainment - don't miss the Queen tribute! Worthwhile to upgrade to Excellence Club - pools, beach service, exclusive restaurant, higher quality booze & amenities. Downsides - Most of the beach not swimable because of nasty surf & undertow.

Awesome Resort

We just returned from our 3rd trip to Excellence Punta Cana and they did not disappoint. Everything is just kept so clean inside and out. The staff is very friendly and helpful.Special thanks for Reyue in the office for her help with getting our boarding passes and to Melanie who kept our room impeccable.

Super fantastic staff

This resort is beautiful. Not alot of stairs or walking to get from one place to another. Beach is close to hotel as well. The ambiance in the restaurants could be a little more suited to each theme, but the food was great, so nothing to complain about. The best note on this property would have to go the staff. there was not one face that did not have a smile. Staff happy to help in any way they can. If you want it - you get it, fast and trouble free. About 45 min from airport - transfer was sim [... lire plus]ple. Rooms are clean and spacious. We had a great time.

Relaxing Resort

Very clean resort. Grounds were meticulously maintained. Some signs of wear and tear (tiles missing in pool) but overall, okay. Bar, porters and room service were outstanding. Restaurant staff ranged from indifferent to very good. Buffet is limited compared with other similarly rated resorts we've been to. Entertainment was okay but lacked variety (dance moves performed to different music themes gets repetitive). Don't get us wrong, we enjoyed the resort.

Amazing resort

The Resort was great .food was good stuff was awesome. The stuff made you feel at home. The grounds were very clean. Never had a hard time to get chairs at the pool or the beach never had one complain about the resort.

Awesome Resort!!!

The resort was great, the staff, the food and grounds were top notch. I, would highly recommend this resort.The pool and beaches are clean. Plenty of restaurants to choose from. Also no reservations required. There is an Ecological park on the grounds with wildlife, it was truly beautiful to walk through every morning.If you are an Ocean person, the water was very rough. This apparently is normal for that area. The live entertainment was also great. Excellence has a little something for everyone [... lire plus], young or old.

Amazing Resort

We loved our time at Excellence Punta Cana. What an amazing resort. We were in the Excellence Club section and all I can say is wow. From the moment we arrived until our last drink on the beach the service was amazing. Would highly recommend this resort. Above all else I can say there service was great. The restaurants were very good and that you did not have to make a reservation was a nice bonus.

Excellence is an appropriate name!

Great weather, super beach, clean and well maintained. We had a wonderful relaxing week. You could find us every evening in the martini bar listening to a very mellow saxophone!! What could be better!

Great resort

The hotel had excellent grounds that were well maintained. The friendly staff were always trying to please. The food was top notch and lived up to its 5star billing. Plenty of pools to choose from and always a lounger available at the pool and at the beach. The resort is a quieter resort, has a disco but you could truly relax.

Lovely resort

This hotel has a very beautiful botanical garden with wild birds, an iguana and fish. Just gorgeous space for a quiet walk. The service and the food is first rate. Our rooms were great with all the expected amenities. We used a daily room service for coffee for convenience and luxury. The games area had all you needed to pass the time away when there was rain, The only thing I would recommend is to bring bug spray as there seems to be very small flies that will get you in the evening as you enjo [... lire plus]y the outside. I would also always recommend to use the safe all the time as it is a smart move. Oh and as a final note try not to overeat as you will be tempted by all the great food and drinks. I only wish the common areas were non-smoking with designated smoking areas like the Alelier resort in Cancun.

Extraordinary Resort

An adult only resort built parallel to the beach. Many lounge chairs at the beach and pool. No need to reserve early in the morning. Food was delicious. Red wine finally served at room temperature! No weeds at the beach!

It was an amazing resort.

We had no complaints about anything and would love to go back. The service, rooms, food, weather, everything was "excellent". The spa was exceptional. The people were the most friendly. I hope next year we can get the same rate as I said before we would love to return. Thanks so much Gayle. Jody Burtch.