Friendly crew, but not a big deal resort!

Hidden pool is the nicest place to rest, but be ready to wake up 6:30am if you want to ensure a nice place besides the pool. If you don't do that, people will put an old book and "reserve" the place for the full day. No restaurant 24h is a shame. The ALL inclusive actually is not all. The best restaurants require extra payment, something over 65 US dollar per person per dinner. Other pools have an awesome view of the ocean but are too shallow. It is a pool for babies!

Understaffed, over rated!!!

I absolutely hate writing bad reviews but I felt this was necessary. A group of 10 of us went and we did not have high expectations by any means but it was worse than we could have thought. This resort is very understaffed and run down. Water: we were never able to get water bottles at any bar except the lobby bar which managed to run out everyday meaning you could not get water bottles unless you ordered them through room service which costed 11$. You get 2 bottles in your room and that’s [... lire plus] it. Being in Mexico and in the sun it shouldn’t be such a hassle to get water bottles. Food: buffet is awful, very limited selection. Only open for breakfast and dinner. We had a group of 10 and could never get a table together, they made us seem like we were always bothering them when asking to sit together. Only 2 other restaurants you can eat at without a reservation and don’t cost extra. Moonlight the Italian was by far the best restaurant in terms of service and food. 8/10 people in my group got extremely sick from the food unable to leave the washroom for at least a day. Not how you want to spend vacation. Drinks: the bar rail alcohol tastes like nailpolish remover, when you ask for Smirnoff or absolute vodka they make it seem like you’re asking for a huge favour. There’s also a limited amount of bars around the resort- 1 at the beach, 1 in the lobby and 2 at the pool that’s it. They are extremely understaffed, it takes forever to get a drink at the lobby bar you really only get one at night before it closes. As well they ran out of beer across the entire resort. Rooms: only a sheet on the bed, we had ants all over our night table every morning when we would wake up, my friend had a massive cockroach in hers. Meanwhile we were in the grand sens plus which meant we were supposed to get a stocked mini fridge which was not stocked and there was no other difference. Walls are super thin you hear everything. Beach: beach is beautiful and water is very nice. Pool: great layout and super fun during the day. Entertainment: amazing entertainement staff and activities. Participate and you’ll have a blast!

OK resort

It was a slightly older resort but very clean and we'll maintained. There was a large percentage of gay and lesbians population there at this time , so if this offends you I would suggest that you go elsewhere, but e found it to be OK. If you have issues with climbing stairs, this is not the place to go. There are about 20 stairs to go down to the breakfast buffet, which was very nice. To get to the main pool there is a dozen stair steps and another four to the next level of the entertainment [... lire plus] pool and another 10 to 12 to get to the beach. The bars were available at most levels , but the washrooms were not easily accessible or close, there could be more washrooms. Entertainment was pretty good at the pool stage and Kinky's bar and the piano lobby bar. I would suggest that you go to the concierge office to try to get on the shuttle to the Grand Oasis Cancun resort for the free Caberate show or others that are available. They don't really mention the shows unless you have the San Kan upgrade but it was excellent. If you are adventurous you might try to rent a smart car in the lobby to venture out on your own, or take an excursion or two to Tulum or other sights. The water was rather rough when we were there in early March so no kayak or snorkeling was available, but the beach is pretty and we'll maintained.

Okay

Nice enough hotel. Set aside at least 2 hours every morning to book dinner reservations for next day! Good entertainment shows. For some reason getting drinking water way harder than getting alcohol. Strong winds every day. Never allowed to dip a toe in the ocean.

Where to start???

First impressions the hotel is older with some renos done, the rooms need upgrading and the water pipes need major work as we had no water in our rooms for 3 days during the day . Trying to get a bottle of water is like pulling teeth or a dinner reservation get there before the 8 am start time or you are SOL. I was in tears trying to get a dinner reservation for my husbands 50th BDay. Major issue our safe did not work the whole week thankfully we were with a group and we used theirs. They a [... lire plus]re seriously under staffed 1 girl serving coffee with a line up 20 deep or the lobby bar at night with only 1 bartender. Hard to give a rating for the service most wait staff tried very hard but run off their feet.

Not what I was expecting.

The hotel was old and dated. Our room was horrible.. hairs on the pillows, terrible water pressure and was mainly cold. The pool area there was insane and not in a good way. We stuck to the beach.. that was the only good part. We paid way too much for this resort and we didn’t even get the top package.. couldn’t even go to all the restaurants and bars because of our wrist bands which was ridiculous. We talked to other couples that paid less than us and they had the upgraded room. Would not  [... lire plus]go back. The staff said they were going to do something special for my fiancé and I since we just got engaged and they did nothing.. so that was stupid. We had to basically hide bottles of water in our room because it was impossible to get bottled water.. they always tried to serve us tap water. I was sick from the food 4 out of the 7 days. The excursions we went on were amazing but pricey. Would recommend the catamaran but not the Tulum tour.. sounds like the Coba tour was way better. It was nice to get off the resort since we hated being in our room because of how gross it was.

Average resort

Rooms are nice and clean, beautiful beach area, several pools to enjoy, restaurants are poor - 3 are additional costs, 1 very difficult to get into as only 15 seats, 3 remaining are mexican, italian and buffett. Not too much to choose from. Staff are friendly and helpful. However, if you don't tip generously the bartenders will not serve you.

Nice Place...but will not revisit

I was travelling with 3 of my friends on Jan. 31 (for an 8 days stay). The hotel is very close to the airport, the transport was quick. Some travellers found out upon arrival that no rooms were available. We needed to tip at the fromt desk to get a better room. The rooms were fine, no issues. The bed not too comfortable but did the job. The TV was damaged so the screen had bad quality. Impossible to get any botteled water anywhere in the hotel except what was in the room fridge... Since we  [... lire plus]didn’t have the upgrade for Sian Ka’an, we only had access to 1 bar that was closing at 10 pm. The Kinky disco was then becoming available that was really so so. The service at the bar (lobby or the beach), was VERY slow!! Only one barman, David, was great but we gave him tips of around 10$US/day. The restaurants can be reserved only 24-48 hrs before and the line ups were horrible. The buffet was mediocre, the time to get an omelet in the morning was 40 min. Very frustrating. On two occasions, while in a restaurant, we just left without receiving our meal since it took 1 hour to get it...and still, it didn’t arrive. Although it is mentionned not to leave the towels on the chairs, travellers do it anyway. Therefore, there is almost never any seats available around the pool. The music is nice during the day, entertainment, although short, was fun as well, as was the foam pool party. The bracelet given upon arrival is also the key to the room. That is a nice upgrade so there is no worry about loosing the room card. What made a difference was the beautiful weather and the great people we met. Over all, I give this resort a 6 out of 10.

Amazing resort

Great resort, excellent service and the food was out of this world. I would highly recommend, but you need to book the Shan kaan package. You get royal treatment. It might be an older resort, but they are constantly upgrading and very clean.

Beautiful destination!

The resort was as advertised so that meant few surprises if any that I would consider negative. We had an ongoing issue with the shower not working and had the maintenance crew attend to the issue on two separate occasion. In the end it was functional but never worked properly. The room was sold as a King size bedroom but in reality they simply put two separate double beds together and called it a king size bed. Doesn't really cut it if you're tall because not being a true king size bed yo [... lire plus]ur feet hang off the end of the bed. A couple of issues with regards to lights in the room. The track light inside, over the patio door flickered when turned on and felt like a cheap disco light, we left it off. The main concern was one of the outside wall mounted patio lights kept flickering and when I looked at it had been hot wired together and the copper wires were exposed, a definite safety issue. Other than that the room was awesome. Beautiful view and the large deck with private pool was very much a bonus! The restaurants were very interesting, much to our delight. I would caution folks to ask detailed questions prior to booking an evening at the Black Hole Restaurant. We found the methodology of how the seat you a bit awkward and thru us off the experience completely. On the other hand we cannot recommend highly enough to defiantly book an evening at the Benazuza Restaurant. This is a MUST if you are in any way a "foody". Loved it!! Over-all I (we) feel comfortable in highly recommending this resort. Further more we booked the SIAN KA´AN ROOM package and it was absolutely worth the extra!!! With regards to the "concerns mentioned earlier I will have to state that while this resort is a few years old, it is graceful and overall beautifully maintained. Go, enjoy and be your own critic. We would certainly consider a return visit.

It was our honeymoon and it was one of the best vacations we have had!

We stayed at Temptation from November 21st to the 28th for our honeymoon and we were not totally sure what to expect based on the online reviews. First few days we partied hard and made some new friends. The whole place is amazing and we loved the new décor. General We stayed on the fifth floor in Bash tower, our room was large with a huge king size bed, there was a walk in shower, the room was a very clean and modern. Food What can we say about the food, it was all excellent. Loved [... lire plus] the daily sushi bar at the buffet. As far as ala cart's go "She" and the Italian were our favorites. Staff The staff were amazing always willing to help make you feel welcome, Very friendly and always smiling. The third day we were there they decorated our room with rose pedals, chocolate strawberries, towel swans on the bed and a honeymoon banner on the door. Overally The place is truly amazing and we will definitely be returning, but there was one thing we'd like to see: Other than the honeymoon decorations there were no other days they did the towel are and my wife truly missed that.Foam party was so much fun, we loved every minute of our stay, the entertainment team made it that more special. We came prepared with costumes and took total advantage of the theme nights, this was my favorite part! They could possibly consider changing the theme night line up from time to time. This was one of our best holidays yet, we partied like rock stars and had so much fun, we miss all of our new friends already. We are looking forward to another Temptation Vacation in 2019, hopefully the new one will be open in Punt Cana. We will be back., A & A

Amazing Resort

Hi everyone Very nice hotel.. everybody Is very friendly, manager assistance they are very smart and solve any problems.. Valentine was one of them, she Cheng my room with a beautiful smile. Thank you for doing that. All the staff is very friendly And they just wanted you to ask them for something and they will do it for you with a big smiles. Regards. Nash

Great week

Rooms-clean, modern, fridge restocked daily. Check In- fast and friendly. Beach- beautiful, clean and you can walk for miles.Unfortunately if you are a beach person and like to swim in the ocean don't go here. The waves are huge and red flags are up everyday meaning it is not safe to swim. Drinks good but watered down. Staff extremely friendly and accommodating. Entertainment okay but we prefer resorts with a theatre and theatre style shows instead of burlesque or cabaret style however they wer [... lire plus]e very talented.Fire show was great! Pools are clean. There is one quiet pool and one with daily activities. Food was good. We did not try any al a cartes but we enjoyed the breakfast, dinner buffet and the Italian restaurant. Would recommend if you want something that is adult only, close to the airport and are a pool person.

Great place for adults!

This was my first adults only resort I have ever stayed at. Not having to worry about kids being around really helps with relaxing. Prepare to get up very early to reserve yourself a beach or pool side chair, this vital if your not the best with the sun. Book your restaurants asap, I highly recommend sakura, the food pallete was great. Moonlight for lunch or dinner is a great option for Italian food. Lots of stairs so be prepared.

Good service resort

On our first day at the resort we were given a room on the 2nd floor that was musty smelling, with dark hallways and view of bushes and a cement wall. After speaking at length with management we were moved to a much nicer area on the 7th floor. Also we did not know that the location for the breakfast and supper buffet did not have an elevator but only lots of steps, which my wife found very challenging due to her limited mobility. However the rest of the trip was very good. Good service, fo [... lire plus]od and weather.

Take me back!

The Grand Oasis Sens was overall a very good resort. The staff was very accommodating and the food was great! If you stay, you have to make sure to get reservations at the Black Hole and Benezuza, they are both amazing experiences! There are a lot of stairs throughout the resort that would definitely not be an issue unless you have bad knees/mobility issues. The upgrade to sian ka'an is definitely worth the money...the room upgrade is great and the access to premium liquor is very nice. The  [... lire plus]resort is located at the south end of the hotel strip and is only a short $1 buss ride into the main entertainment area. Buses are safe, clean and run 24 hours a day.

Very nice resort with a few service issues

The beach was amazing. The pools were nice and well maintained, rooms were nice but could use a bit of updating and maintenance. The staff was friendly for the most part, however bars closed early for an adults only resort and the check-in/out process was very slow and painful. Small detail and not as important, but I've been to 3 star resorts that had pool side service, unfortunately that did not happen at this resort

Service was lacking

Hotel, food, beach and pool were great. Service was poor and lacking. Room cleanliness was not up to par. A la carte restaurants were booked all week. The coordination of available bars being open was an issue.

Grand Oasis Sens

This is a beautiful hotel but needs improvements every where. It is a little dated. They were working on improvements while we were there. This hotel is lacking staff. The staff that was there were very accomadating and very friendly. The food was awesome but had great difficulty booking for the specialty restaurants. If you are disabled in any way, this is not the hotel for you. Too many stairs. We had a few issues with our room but was fixed immediately. I would highly recommend the o [... lire plus]cean view from floor 6 and up. If you are looking for a good deal, this is a good place for the buck. I would rate it 3.75-4 star. Dianne

Definately won't be going back to this property - bad customer service

We paid for an full ocean view, but the room they gave us was in corner with barely an ocean view, Washroom was dirty so we went back to ask for what we paid for, were told they didn't haven any rooms fully sold out. to come back next day at 10am and told us not to unpack. Went back at 10 am, told us to come back at 3:30, at which time they told us they were completely booked and either take the room or go to their sister property but no guarantee they would have ocean view. After spending most  [... lire plus]of the day trying to get what we paid for we were finally given a room with a full ocean view, when we went up there were people in that room. Came back down and waited another 2 hours for them to find us something as our old room was now given away and we had no where to stay. We wasted a 1 1/2 days of our vacation sorting this mess out. at the end they had no choice but to give us one of their suites that had its own full walk out patio and pool. But what a hassle. Very bad customer service during check in and check out. The front desk could not make change, always told us to come back at 3pm and when we did the answer was always NO come back tomorrow at 3. We won't be going back to this property again. Buffet always had lineups even when it was not full, the 2 restaurants where you had to make reservations were full for over a week so the food choices were repetative and few. There were about 5 other couples that we ran into that had some kind of issue with their room (ceiling was leaking from above floor, washrooms were dirty, assigned rooms that weren't cleaned or had been assigned to someone else, keys wouldn't work) just a mess. The staff at the front desk were very rude and not helpful, but all other staff were very pleasant. The propery grounds were well kept, good choice of entertaintment but limited choice for food, 2 of the restaurants were booked solid with no openings for a full week while one was closed all the time even though the sign said open at 7pm. Buffet lineups almost everyday at breakfast, lunch and dinner even though there were many empty tables, service was slow in the buffet. No a good experience and would not recommend to anyone.