Old world charm

An older resort but lots of charm, great ambiance, super friendly staff. Felt like a small village where everybody new everybody, staff remembered names, what drinks you liked, what you took in your coffee, where you preferred to sit, etc.

Worst experience ever

Very poor service They served the same food every day for the whole week(reheated every time), food was never fresh, plenty of flies in the kitchen and always on the food Very very limited options, literally served eggplants for breakfast , lunch and dinner No ATM anywhere around the hotel and they also do not accept small currency for exchange Between lunch and dinner no snack options other than some dry sandwiches (flat white bread and a small piece of ham), there’s absolutely nothing e [... lire plus]lse Had to carry a plastic water bottle to refill with water as they always forgot to bring us water to the room in the morning They did not clean the room unless we asked for it Tried going to the gym three days in a row and there was no electricity, asked staff for help multiple times but nobody cared Overall , worst all inclusive resort we’ve been to

Do not suggest sending anyone there

The resort is still in bad shape we thought we would try it again after Irma. The salt water pool & pool bar where closed, only one a la carte instead of 3. There was only 3 buildings open all had water problems. Not hot water when we got it was luke warm. Staff was amazing after made sure we had the best room possible took 3 times to fix toilet still did not flush properly had to use a bucket no water pressure in the resort. This is are 7th time to cayo cocco different resorts and never  [... lire plus]had any problem with food John got food poison. we were there for 2 weeks the beach is till beautiful the papalas had no cover on top for shade. there was broken stairs & broken walkways . will not go back. the food selection was poor same thing 3 times a day for 2 weeks. So buildings had no water at all

Our new favourite resort

We loved this resort as the staff was wonderful and very accommodating. We are vegan and the chef named Junior made us special potatoes that weren’t cooked in chicken broth. We liked how the resort is not overly busy. If you want to get away for a holiday or rest and relaxation, this is your place. We will be back.

Booking problem

When I arrived at the hotel I was told I had booked super saver double occupancy. I went through the options carefully as I needed two rooms. There is a drop down menu to select 1 or 2 rooms I specifically chose 2. I never was advised that the selection was not valid. The room was nothing like the photos. Really the hotel is quite run down. No hot water and the salt water pool was closed that was a main feature in booking this hotel. People were very nice. My main upset was the one room a [... lire plus]nd no salt water pool.

Our eleventh trip to a piece of heaven.

Like many of the hotels in Cayo Coco, the Hotel Colonial suffered from the hurricanes in the recent past. Their recovery has been slow and hampered by the missed promises of IBEROSTAR. Since CUBACAN has taken over the resort there have be significant improvement to the place. The age of the Colonial does present problems. The grounds and condition of the the buildings has significantly improved since we were there in March 2019. They are still battling with 1963 technology as far as hot wa [... lire plus]ter, although we had hot water for 6 of our 7 day stay. The staff were phenomenal as always.

I would have loved to seen this Resort in its day!

So much potential if the time and money were spent. The staff is fantastic, the beach and ocean is one of the best in the world, but years of neglect has finally caught up. Only go if you get a reduced price, the resort isn't worth full price anymore.

Beautiful Spanish resort

We had an amazing week at the Colonial. Our room was very clean and had a perfect ocean view. The staff at this place are the best. The beach is long and beautiful. This isn’t a new fancy resort but they are busy painting and upgrading all the time . We loved that it felt like a little Spanish town! Our only complaint is we had an issue with hot water in our room but we didn’t ask to change rooms due to our beautiful view.

A Great Holiday

Another great holiday at The Colonial! Whether you enjoy the music and main "hub" area or a quiet place to read a book you can find it here! There's a great fresh water pool with a great shallow pool for the kids and an amazing salt water pool that runs throughout one end of the resort; it has a great swim-up bar area + some quieter areas to lay back and relax. The beach is amazing and you can stroll forever enjoying the soft sand and the beauty. The main lobby area and courtyard  [... lire plus]is a great place to enjoy a drink in the afternoon or nightly entertainment after dinner. The layout of this resort is amazing and the staff are incredible!

Diamond club was a waste of money

We stayed at Hotel Colonial so we could have a suite for four adults travelling together on a family holiday. We paid extra for the diamond club to get a good suite with ocean view. We were prepared for Luke warm water and slow service. We weren’t prepared for no service or no water. On almost each day, we were without water for a large portion of time. It rained. Our rooms flooded. The water taps exploded and flooded the bathroom and nobody came to clean it after several calls to the front de [... lire plus]sk. The activités that we were promised were not available over the week between Christmas and New Years even though the price was significantly higher. Only the buffet was open except on two occasions and the a la carte food was terrible. The day trips were good except on one occasion when we requested a well known bird watcher. We got a taxi driver who spoke no English and didn’t know what he was doing. I ended up with red ant bites as he led us through a swamp. The service was not good (except at the buffet dining during morning and lunch) many day trips started before breakfast so we had to go without food until we returned (Exocet on two excursions when lunch was provided) New Years was terrible. No evening events. The meal was awful. In the end, we made the best of what could have been a huge waste of money. Pilar beach was awesome. Air Canada was unhelpful except the rep at the hotel. He was great. Be aware that the currency is changing and they will confiscate any Cuban money they find at the airport (entering and leaving Cuba )

Not worth the money

This was our third thrip to Cuba and we were quite excited to spend New Years 2020 in what was purported to be a 4 star resort. We arrived at the resort at 11 and waited in line to check in. The process was slow and confusing. We were asked several times about our room selection. « Why are you staying in this building » we had booked an ocean view suite for 4 adults and a second suite for one adult. We soon discovered the source of their questions; we had no water on at least 5 occasions (e [... lire plus]ach lasting many hours) the rooms flooded twice - once when the taps exploded and once when it rained (we were on the third floor and the rain came though the closed windows) we called the desk several times so the water could be cleaned up but nobody came - we ended up using our beach towels to mop up the water. The suite we booked for 4 adults had one bed. We ended up changing people in our group around so only one adult had to sleep on a fold out cot. For $2000 for a room, I’d expect everyone to have a bed given that it says the suites are suitable for four adults. The services that drew us to this resort were cancelled during the holiday season and the staff had been reduced significantly. Restaurants were closed. Service was poor. There were no evening shows. We would wait in line and be totally ignored by the staff whilst people behind us would be served.( we tipped well so that was the problem ) We asked for a specific tour and were lied to and given a taxi driver instead of a tour guide (who had no knowledge of the requested tour and spoke no English) there were many things about the resort that we liked but the negative outweighed the positive. I had a better experience on my first trip to Cuba when I stayed in a hostel for 11$/night. Our trip ended with an air Canada representative yelling at us because we almost missed our connecting flight. The gate had been changed but no announcement made. In fact, we received a text message notifying us of the change 24 hours after we were home.We will go back to Cuba but not the Colonial.

I like hotel Colonial

Hotel Colonial is very good. Food,beach,rooms,are gòod.workers are polite.kind.helpfulSwimming pool is very beautiful.I am pleased to.Service is very helpful.people are kind,HAPPY,working hard and kind.

Trying Hard

Just got back from our 3rd stay at the Colonial Hotel Cayo Coco. The charm of the hotel is still there but many things need improvement. The food selection was not as plentiful and the wait times at the grill stations were long. They need to have things ready when they open the doors. That's not the time to heat up the grills. What they did have was tasty. Many times there were no ingredients for mixed drinks and and nobody knew when they would have them. The staff is friendly and trying  [... lire plus]hard to make you happy. The grounds are nice but be careful as some of the walkways need repairs. They have a long way to go in bringing the hotel back to the way it was a few years ago. Would I go back? Not sure. If I did it would be for the charm and the wonderful staff.

Won’t be back

We were both looking forward to our time at this resort, but shortly after our arrival we received our first clue this was not going to be the vacation we anticipated when we found out they would not be able to serve us Mojitos all week because they didn’t have any mint! What?!? Doesn’t mint grow like a weed and aren’t we in Cuba? We quickly learned many things would not be available or would run out. The hotel turned off all the water several times for hours. Our room was hotter than it [... lire plus] was outside, many things are no longer working, and the worst memory we have is seeing a dog eating a feral cat for dinner right outside the lobby where most “guests” of the hotel congregate to meet friends and sit and drink. The sighting of the dog and his prey was reported to the staff by many guests immediately as this was extremely disturbing to see, but alas it took three days, yes THREE DAYS for the cat’s remains to be cleared away.

Wonderful experience with Colonial!

The hotel has very unique architecture and beautiful landscaping, not overcrowded, plenty of space, just enough activities, beach is like on those post cards: pristine water and white sand. Food is good, there were enough choices of meat, fish and vegetarian dishes. There was nothing that we didn’t like. We enjoyed every moment of our stay! Will definitely recommend Colonial, and we will go there again!

Great Return Trip to the Colonial

We've been to this resort many times since 2005 and even got married here. The staff we have grown to know are always first class and make us feel right at home. We were a bit concerned about recent reviews but our stay was great and the food was plentiful and very good. The resort is still struggling to repair the damage of the 2017 hurricane but certainly is getting there with an amazing beach and the palm trees and landscaping taking hold. In summary was it perfect no there were some hiccough [... lire plus]s but overall it was a great holiday and we'll be back.

Love this place

We have been here a few times now and we love it. The food is fantastic the people are kind and always willing to help if something is wrong. The beach is amazing and the pools are great too. No place is perfect and things can go wrong we had an issue with our washroom and we were immediatley moved to another room. Very accommodating we will be back!!

Love this resort

Everything is wonderful. Beautiful gardens wonderful beach, people are the best, always treat us like family. What more is there to say, we love everything g about Colonial Hotel and would never consider going anywhere else.

Good resort

Hotel surrounding pools and beach was fantastic. Food however was not the greatest. Beverages were kept to a minimum. Always ran out of ingredients for drinks. Room fridge was not stocked as stated in booking. Overall a nice place to vacation if you are looking for relaxation .

Just what we were looking for

We stayed at Iberostar Colonial for the first 2 weeks of March, 2019. The Colonial delivered exactly what we look for, cleanliness, beautiful beach great staff, and good food. There is still a bit of storm damage evident from the hurricane that nearly wiped Cayo Coco off the map, and some of the buildings havent been reopened yet, but the grounds were tidy, always someone working in the gardens or mowing the lawns. The cleaning ladies were always bustling about, keeping the main areas spotless,  [... lire plus]as was our room. Their new buffet set up was great, they have several cook stations where you can get just about anything you want, pasta, fried rice, fresh fish, fried bananas.....I can't say enough good things about the staff, the bartenders, front desk guys, wait staff, cleaners.....all went out of their way for us, and went a long way to making this the best vacation we have had in the Carribean, and we’ve been going to various islands for about 15 years.