Great Vacation

Just returned from Sunscape in Puerto Plata. We had an amazing vacation, to adults and a 9 and 14-year-old. Swimming on the beach was perfect as most of the big waves don't make it to the beach. Also good snorkeling not very far away on the beach. The food was amazing at this Resort and the staff is top-notch, very friendly and they aim to please! We would definitely recommend this place to anyone and would not hesitate returning!

It’s a pleasure

Sunscape is a smaller older hotel (previously Barcelo) but is beautifully maintained. We were satisfied with food, rooms and the grounds. Our decision to book this hotel was due to value and location. We enjoy going into Puerto Plata for a change of scenery. I would recommend this hotel to the economic traveller.

Great Resort

The resort is very well maintained, the beach is stunning,rooms are clean and large. People are very friendly and the food was great along with the alecarts. We stayed here from 19th of Dec to 26th. You do get vendors on the beach but you say no and they leave. We have traveled to all different places and found the food way better then cuba while paying the same amount to go here. This was our 1st time in Peurta Plata and loved it here as mostly Canadians. We would definitely go back. No wrist b [... lire plus]ands and you just show up at the alecarts which was great for us. If you had to wait an hour to get in we just sat and had a couple of drinks. You are on vacation so what is the hurry. I can't believe some people are not giving this resort a 4 or 5. You can't compare apples and oranges.if you compare it to Mexico then pay the 2500 a week to go there, This resort was a great price , has amazing staff, beautiful beach, good food, and full of Canadians. Thank you for the great Holiday. We will be back.

Wonderful Resort!!!

the pool areas are very well kept.. lots of loungers to sit on, the Christmas lights were great, so pretty at night,, the food was good,,, we went to 2 of the restaurants, the Italian and the Argentina,, both were great,, the Asia was too busy, but heard it was good.. the pizza over e big pool was GREAT.. should be open more then it was,, Chicken Wings the best and should have them more often.. We stayed in Sunclub adult section which was great, the bartender super, all day snacks. and the drin [... lire plus]k were good. Pool is small but very nice. and we went over to the family sunclub for breakfast, which was good nice and cozy.. We also had room service for lunch , chicken club house delicious.. a few went to the disco and had a great time. beach is so nice. the Castaway down by the beach has a bar, but it should be serving food during the day for lunch for the people who want to spend more time on the beach. All in All we enjoyed every minute of Sunscape and would go back in a second.. The staff, well all i can say it TopNotch,, all smiles and so very nice.

Disappointed with Resort

The grounds are well landscaped and taken care of but so are many of the resorts. Room was very clean but dated and housekeeping was great. Food was disappointing. Too much by way of their local dishes. For instance bacon was never out at the buffet. If you asked for it they would personally bring you some from the kitchen. They could have had more wait staff on hand as service was slow in getting a coffee, drinks etc. Disastrous experience at al carte restaurant (Gohan). Waited for over [... lire plus] an hour to just get 1 course of a 5 course meal. Ended up leaving and found out later guests did the same and not only at this restaurant but other al cartels as well. It would have been good if they had activities on the go, ie beach volleyball, bingo etc. but nothing.

We had a Great Time!

We recently got back from a two week stay (Nov 14- 28th) at Sunscape. My first impression on entering the Sun Club for registration was not great, building looks very old. We were registered fast and very friendly, then taken by a little cart to our room. Our room was lovely, great location, ground floor, terrace, and super clean! The grounds are gorgeous, the buildings are older but you can see they are doing all they can to dress them up. They were starting to paint the one pool when we  [... lire plus]left. We thought the food was great! Lots to choose from , and varied every day. Perfect size resort. The drinks in the Sun club part were awesome, the other bars were okay as well. The biggest thing I would like to say was that everyone who worked there was so friendly, I mean genuine, not fake friendly. We have stayed in the DR many times, mostly Punta Cana, and five star, and the people they have hired make the resort one of the best. It was one of our better vacations, and Air Transat was good as well. Entertainment was not really very good, not much to do that way. The beach was beautiful. We would stay again.

MEDIOCRE AT BEST

Property 7/10 Decent grounds and nice clean pools. Rooms 7/10 Very clean. GREAT AC Food 3/10 Small poor buffet. Bad food but didn't get sick. Just bad. Service 4/10 Not great. Especially bad at buffet. Drinks 2/10 Cheap rum only cheap booze. Poor mixes. Very bad.

Horrible resort

Full of locals on the weekend the food was cold horrible al Carter open only one or two days Noone there nothing to do my group had to take taki outside resort to eat the beds are horrible woke up sore bars are only open till one many repeat people who have been to that resort 9 times hated and and said they would not return

Had a Blast

What I liked was the rooms were clean, well kept and nice and cool from the moment you walk in. I did have a safe problem was it was resolved within 10 minutes. The fridge was restocked daily and never was there a room problem. Having a garden room gave peace and quiet especially in the evenings when the entertainment was going on. As for the resort itself the pool was the main event area from 10-6pm if you wear a white shirt it will get some yellow colour to it probably from the bleach. I wasn [... lire plus]t impressd with the beach area and especially with the hecklers bugging you nonstop even after you ask them to leave and the games area for playing horseshoes or bocce ball was non existant becuase you couldnt find anyone to get the stuff, I never ate at the beach but most days it was always closed. not much was open when you advertise 24hr food and their isnt its kinda frustrating. the stores expensive with no resort discounts. food was ok but could have been cooked alot more than it was. the entertainment was great. the pool area bar was barely ever open except for coffee so that didnt make any sense to me...but overall just complaining little things that didnt really matter...for the most part it was great but if you ask me honestly its a 3.5 star at best

Love it!!!!

First time at this resort and would go back for sure. The food was really good, nice big pool but the only way to access pool bar is being inside the pool. Entertainment staff "Richi" was so great! He was always coming by to make sure we were having a great time and went out of his way for out group of 22 to get a family photo done.

Satisfied Sun Seekers

Sunscape grounds are beautifully maintained & very close to the beach. Sun was hot, pools were cool and drinks were cold! Service was beyond our expectations. Although the buildings could use some TLC, the cleanliness was outstanding. The entertainment was not out taste, but the Beach Party was fantastic.

Sunscape Puerto Plata

The resort is a hidden gem, it is beautiful and the staff amazing. The covid protocol is still in effect at the resort, masking to enter restaurants and shops. Visiting Puerto Plata City, no protocol, they have no covid. The food at the resort is amazing, buffet and al a carts. There are usually 2 different al a carts each night all different. There was theme nights at the buffet eg. Mexican, American, Dominican etc.. The pool is a walk in pool for those who want to slowly get in. The Staf [... lire plus]f have an aqua fit class twice a day, dance class and learning Spanish during the day, they talk to everyone making sure they are all having fun and if you need anything they will find a way to find it for you. The beach is beautiful, staff keeps the shores clean everyday. There are venders walking up and down with different services. I got my hair braided and nails done, bought gifts for a few members of my family. you can bargain with them for a better price. My husband got manicure and pedicure (he says his hands are still smooth and soft). As a returning guest (thanks to our travel agent) we had a bottle of rum and chocolates in our room. thanks Janet. We did the City Tour excursion, went up the cable car to the mountain which has a botanical garden, cave and lagoon. The view of Puerto Plata was amazing. Went to the Jeweler at the resort and bought a Larimar /Amber ring, Larimar necklace and ruby earrings. He is very knowledgeable and easy to understand and very courteous. They have a coffee bar with different hot drinks and snacks (donuts are fresh). The snack bar is open lunch, supper and late night. Hamburg, fries, chicken, salads. all very good. The Resort has a drink of the day which I tried everyone, all good. All in all it was a fantastic time. Will definitely go back.

Great Holiday

This is our second time at this resort. Once four years ago and again March 2022. The resort is great. On the smaller end but just the right size. Staff is friendly. Rooms are clean. Food is great for everyone in the family. Lots of Canadians to meet by the swim up bar. Lots of deck chairs available around the main pool. Great value for money. I would fully recommend for families and adults alike.

Great time

Room was great suggest you book the sun club Resort was not busy at all Normal 7 am to get a shade spot Here lots of spots after 10 am Food was good pizza dinner and Gohan (Chinese) Service good

Beautiful Resort

Really had a great time here and would go back again and again. This was my second time there since covid hit and its just starting to open back up so not everything is perfect but they are working hard everyday to make sure it's back up and running a full capacity. most of the staff were amazing and only found 2 that need to work on the attitude as I found them rude. They had to finish there conversations before taking your names on restaurant list.

Low key and chill resort, just what we needed!

While the resort is getting a little old, everything was clean and in good shape. All staff was respectful of COVID precautions. They were all very friendly. Beach is absolutely stunning and so calm! Buffet is actually quite good, especially Dominican food! Entertainment is not first rate but I came there to relax after 2 years of COVID stress.

Friendly Staff and no crowds

Hotel was great , Buffet food was bad , always cold and tasteless. That said the al la carte restaurants which don't need reservations and have no limit had pretty good food. Pool was nice and beach is a real beauty. Be prepared for beach peddlers though. If you want to lay in the sun and relax do it at the pool. Surprisingly really good surfing close by at Encuentro beach. Would come back again in a heartbeat

It was exactly what we needed!!

We finally were able to travel and we were really looking forward to it. Sunscape did not dissappoint. Despite rain for most of the first week, we had a great time. Service was excellent, food was good, room was great, beaches excellent. The second week was perfect weather for sitting and walking on the beach. We especially enjoyed spending time with Fransisco, Jaun and Carlos (Sun Club Bar and restaurant) and Magdeline from the Castaway Bar. They were all very friendly and provided excell [... lire plus]ent service. All staff at the Sunscape were very friendly, and always eager to make our stay memorable. The resort was very clean and Covid rules were strictly enforced. We will definitely return with our family if the opportunity comes up. Fransisco from WestJet was also excellent.

Great family resort

Very nice place to stay. Rooms comfortable. Food was great. I have 3 negative comments otherwise terrific holiday place. 1. 2nd day was mislead into a pushy sales tactic in order for the hotel owner to sell memberships. If they said upfront what they wanted I would have strongly declined. Started with "you haven't received your free gift yet when you arrived". Be aware! 2. Bar tenders do not practice proper hygene techniques when filling drinks. Ie they put the draft beer spout righ [... lire plus]t into your drink and when they are refilling personal cups this is obviously a transfer of germs. 3. The constant parade of vendors at the beach gets annoying. Up to a dozen an hours asking to buy their wears. Prefer they set up their wears and let people go to them.

February vacation

Hello everyone we travelled tonSunscape in Perot Plata from February 26-March 3rd. Our flight was with Aur Transat no problems with either airports but the seats seem to be getting closer. We arrived at Sunscaoe about 2:30 in the afternoon, front desk were busy but very nice. We had the bell boy bring out luggage to the 7 section as we payed for deal of the day. If you have a choice try not to stay in this section loud disco that isn’t on the resort. We changed our rooms to the 12 section at a [... lire plus] few, these rooms are much better and well located for everything. The buffet and the restaurants are good with good service. The a la Carter’s are all good and you don’t need a reservation. There is always a Waite for the food hut worth it, the steakhouse is the best. These restaurants are located on the 2nd floor, there is also a guy making the best pizza from 7-11 and if you don’t like something go to the pizza guy or the Buffett. The beach is great for walking and good for snorkelling and swimming. There is many vendors on the beach be polite and just answer no thank you. There is music shows and acting but it’s a little repetitive, there is a small disco in the beach bar from 11-2:30am. We had 3 days of Rain but this isn’t the resorts fault. When the sun was shining you will see the beauty of this resort and the people working here have a nice trip.