A lovely stay! With just a few sore points...

OVERALL: We had a wonderful stay at the Melia. There are an abundance of positives, however there were a number of items we found frustrating, that given the star rating of the hotel we weren't really expecting. Read below! POSITIVES: - Amazing BEACH. Cable beach is beautiful, well-groomed, easily walked, soft-white sand. The beach also has lots of snorkelling within the swim area. - Great EQUIPMENT, chairs & such for use from the resort (e.g. snorkel gear, floats, etc). All right on t [... lire plus]he beach, along with a volleyball court and bocci ball. - Excellent RESTAURANTS/FOOD. This was definitely our favourite highlight. It is very clear that all the restaurants have been renovated and offer a variety of cuisines. We highly enjoyed every one. The Marketplace (buffet for all meals) also has a wide selection of foods (however, it is mostly the same each day for each meal). - Main facilities - LOBBY area (incl. restaurants) and pool areas were nice. - ACTIVITIES - Seems as though the resort had a good variety of activities for all ages and different themes each day. We didn't get to take advantage of as many as we would have liked (with having an infant with us), but the shows & bands we did catch were good. - RENO CREW - Although there were people there working on exterior renovations everyday, I did not find their work to be disruptive or intrusive in anyway. GOOD & BAD: STAFF - While some of our service was very friendly (restaurant staff, cleaning and some specific staff we would see often), we generally found many of the staff to be discontent. Smiles were sometimes few and far between and some just seemed downright frustrated to be talking to you at all. NEGATIVES: - CHECK-IN was extremely slow and over complicated. We understood it was a Saturday arrival, and therefore busy, but we waited almost 45mins just to get our bands and a map, and then had to come back later to wait another 30mins to get our keys. Not really sure what the hold-up was or how it could be made more efficient? - Attention to DETAILS - We had confirmed a crib three times, including at the first stage of check-in. Unfortunately there was no crib once we got in our room and it took several hours before one was delivered. - ELECTRICAL issues (not sure how much is related to ongoing renovations). Our breaker that controlled our television & fridge went out everyday at least once, and on average took at least an hour to be flipped back on. We had nothing plugged in on that wall. This also would not have usually bothered us, but because we were travelling with our young daughter, we were often back in the room for her naps. - Spotty WI-FI. Again, I usually wouldn't have cared, but they didn't have general computers to use either, and I had a job-related e-mail I was expecting. So either stronger wi-fi or computers to use would have been nice. Also, not sure if it was related, but the reservation system for the restaurants was down almost everyday and we always had to go back. - CARPET in rooms. The rooms are definitely not updated to the standard of other parts of the hotels. And I can confirm, as many other reviews have, that the carpet in the rooms and halls are damp and kind of icky feeling. - Several of the hotel RULES. *Reserving Chairs/CABANAS - This rule often left tons of useful shaded space on the beach empty. We understood the premise of the rule to allow people to go grab food or drinks, but overall we found it frustrating. *SMOKING - The hot tub rules stated no smoking, but the pool & beach areas did not. Including the family pool areas. Several times we felt forces to move because other guests lit up directly beside our child. We were also not the only guests we noticed moving with their children from cigars and cigarettes being smoked. While we understood these were public places, we would have greatly appreciated there being better designated areas (not only because of kids, but also just for those who also do not smoke). - SEPTIC TANK Cleaning - This one was a surprise! Middle of the day (11am), directly beside the family pool and one of the hot tubs, a truck arrived and began emptying the septic for one of the bathrooms. Absolutely a necessary thing to do...but not at this time and for the length of time it took (over 25mins). Ourselves, plus at least 2/3 of the other guests in the area were forced to move due to the overwhelming smell. It was quite revolting and ultimately this pushed the hotel from a 4-star to a 3-star for us. - Shortage of MINT - This one is small, but was slightly irritating none the less. Almost everyday they would run out of mint (maybe there is a shortage everywhere?) I just wanted to enjoy a virgin mojito and frequently there was none to be had. Again, small stuff, but maybe worth a mention! I hope people find this review somewhat helpful. As a whole, I would still recommend the Melia and my husband and I both agree that as their renovations continue some what we didn't appreciate will probably improve! There are definitely some sticky points here and there though that could be fixed immediately and you may want to consider before booking for the price point of the hotel.

Good Resort

Hotel staff was friendly; Grounds were well maintained; Amenities were varied and easily accessible; Entertainment options each night were interesting and fun. A few of the a la carte restaurant menus contained misprints so there was an issue with ordering allergy friendly food items at dinner time and the Market Buffet staff could not provide a list of ingredients for some main dishes which also limited food options for our family member with food sensitivities/allergies. The view from ou [... lire plus]r room was of the roof of a seemingly abandoned adjacent hotel property; luckily we weren't in the room often.

Good waterfront resort

Great beach. Always a chair available. Check in was confusing and unfriendly None of the hotel amenities were explained. Room service orders for breakfast were lost two days in a row. Phone did not work in room. Food is average on all inclusive side. The paying restaurant Black Angus is fantastic with great food and service. Air conditioning worked well in the room. Bed was comfortable. Did not like the people smoking constantly in the balcony beside us as we could not use our own balcony [... lire plus].

Awesome place!!!

This was our first time to Bahamas, and what a beautiful place! Melia all inclusive was amazing! The staff, the rooms, the food, and of course the entertainment were outstanding! The beach was pristine and we'll be back! Thanks TripCentral! Awesome!

Nice resort

Nice clean resort. Food and service were both great. Beautiful beach and water that you could sit around or take a long walk. Pool was ok, they needed music instead of just putting a Shawn Paul cd and hitting play like they did one day. Rooms need a little renovating to give the resort feel rather than a hotel room as they appeared to be a little outdated. I enjoyed the show around the pool at night as well as the bar/restaurant areas inside. Over all I had a good vacation in which I ate  [... lire plus]lots of food that never gave me stomach problems and was well cooked.

Nice resort

Nice resort perfect for families as it's on the smaller size... wouldn't recommend for a couple wanting to go for relaxation as it was very busy with alot of families with small children. Food was great and friendly service. Hotel looks like it could use a bit of some TCL as it was looking a bit worn. We were also missing that "resort feeling" as it was basically just a hotel room.

Great beach and spectacular sea/ocean

The water and the beach was amazing. One of the best we have seen. Pools seem to be nice but they should try better keeping them clean. The hotel itself is so so. Needs improvements and they are working on it. Beds (doubles) were horrible. Food was ok. Service could be much better easily. Still I recommend depending on price you pay because of its beach and sea.

Melina Nassau Beach

The resort itself was lovely. It was also huge. Too large for us, but perfect for people without ailments. Breakfast was great in the Buffet, lunch was good in the outside BBQ grill, but the dinner buffet was bad, the Italian restaurant was OK and the Mexican restaurant was good. I would recommend this hotel, but not again for us. Also, check-in time was 3:00pm, but we couldn’t get our room until after 4:00.

Best View Ever

The beach is stunning, the view from our room was the most beautiful I have ever had. However, the service at this resort is lacking and the rooms are very outdated. I don't go on vacation to spend time in my room so this really wasn't a huge deal to me. The rooms were cleaned daily and smelled very clean. The housekeeping staff were so friendly and welcoming. The wait staff in all of the restaurants and the bars were the exact opposite of friendly or welcoming. I was very disappointed in their  [... lire plus]attitude and lack of service. I also was annoyed at the fact that they kept running out of drinks during our stay. And not just specialty drinks, the pool bar ran out of beer and the restaurants ran out of coke and good luck if you wanted a mojito. I forget what dish we ordered at the Japanese restaurant but they ran out of that too. Also, there is no night life, we had to leave the resort for that. I had a wonderful time because of the people I was with, the weather and the gorgeous surroundings.

Would not go back

It was ok.... beach was beautiful!! Rooms where ok nothing special but clean. Hallways where dirty and smelled!!! There was NO service !!! It was horrible. We spoke to a few guests who stayed there and felt the same. Food is ok 👍🏼. Nothing fancy but nothing to complain about just if you asked for something you could tell they did not want to do it and they oftenly forgot about you ! I was disappointed but had good company and sunshine sonit made up for it ! Would not recommend it to anyone [... lire plus].

Not good!

I was actually very disappointed. What I was most disappointed about was the lack of customer service and organization. Every single day the bars ran out of items early in the day; mint leaves, pre made pina colada, water, beer...who runs out of beer?!! The food was VERY limited, about 20 choices at the buffet. The a la cart restaurants can only be booked two days ahead, service was EXTREMELY slow and served without a smile, and the food was very very dry. The hotel itself seemed runned down a [... lire plus]nd had no character. The pool was dirty. The view was beautiful and the beach was absolutely fantastic though!!

Just okay

We had been watching different hotel prices for awhile, and the Melia dropped to 2200 per person, we thought this was a steal of a deal and jumped on it. We were wrong. In our opinion this is not a four star hotel. We had a basic room, which was fine, the balcony is small, But the beds were TERRIBLE!! The most uncomfortable bed I have been on in a long time. I have an old mattress in our basement better than that! Our backs are still sore, and were in our twenties. I have never had issues with [... lire plus] the food at any resort I have been at, this was the first. I Got food poisining on my second day and spent 10 hours in bed throwing up. The buffet is not good, the food is cold, listen to the bad reviews. By the time you get to your seat the food is luke warm at best. I suggest gettting an omelette in the morning, cause thats the only hot food you get. The other food is good tho, the beach bar, and barbeque were amazing, and we went to the italian restaurant twice and loved it. The pools and beaches are very nice, and can usually find a chair. The staff is mostly really amazing aswell. All in all this resort is ok, but i would never pay that price again for it. for 1500 a person it would be more resonable.

Amazing stay

This resort is clean and the rooms as well(loved our room). We had amazing views. The food was “ok”. Service was excellent(Christine was the best, she took care of all of her guests with love and care). She went out of her way to make my birthday a special day. Also,the concierge sent a brithday cake and wine to our room. This made me feel so happy, special and at home. I loved it all and i will definitely go back.

Very good resort

We liked it very much and would not hesitate to go back next year, hotel is under renovation so parts are tired but very clean All the staff at Melia were fantastic, so friendly and so helpful The beach is second to none

Melia Nassau Beach Resort not worth the money

Visited from Jan 4 to Jan 11, 2018. Humongous hotel was almost empty as we found out later. At the reception they announced that they were giving me Free upgrade with the pool view on the second floor. When I checked in the room I was disturbed by loud noise from across the hall. Sounded like heavy machinery used by construction workers. I thought it was temporary, some kind of renovation. But few hours later the noise was still there. The cleaning lady said the construction work should stop aft [... lire plus]er 4 pm, but it did not. I could not believe they gave me a room in that zone and called it an upgrade. I went to the reception and complained. They gave a room in the opposite end of the hotel where was very quiet (same view at the pool). The coffee maker in the room was broken and dirty. I asked for replacement twice, but it did not come until I run into hotel manager and mentioned it. The last two days we had strong winds which filled our room with loud noise that was coming from the balcony because the sliding doors were too loose. I noticed that there was paper jammed between the rails of the door and realized that it was done to reduce the noise. I squeezed more paper to fix the door and it worked. There were only two restaurants indoors that were open. Awful service and food. In Silantro restaurant the neighbouring table had dirty plates all the time we were there. No one bothered to clean it up. I lost appetite, it was so disgusting. Buffet menu was the same every day. Same meat, same vegetables, same salads. Dessert was grocery store level. Hot tub was so dirty you would not want to wet your feet there. Entertainment was so so. You have a feeling that hotel is on the verge of going out of business. I stayed in resorts in Mexico and DR many times and wanted to try something different this time. Trust me, you would get ten times better service and food for the same money in those counties.

Wonderful resort

the staff were super friendly and helpful, room service good, buffet very good with wide variety to choose from while catering to gluten and lactose allergies. white sandy beach and always clean. fun activities always going on at resort. fun time

Pretty Bad

Grounds, nicely kept. Restaurants, fair, not enough wait staff/ bus persons to keep up with the not full restaurant. An untrained waiter started well but could not keep up with the four tables he had. Chef came out to help ensure guests were placated and tried to convince us to return. Pools : kept clean with a portable filter system that was hooked up every morning for about 20 min or so to each of the three pools. Staff were attentive to the pool maintenance but a permanent system would be [... lire plus] better. the hot tub was very dirty. Pea soup! Building maintenance, this hotel was showing it's age and was not kept up where low traffic was likely such as in the stair wells at the end of the hallways. rusty railings etc. Facility Care: When we first checked in the room did not have anything in the mini bar at all. There was some construction going on, on the first floor directly below our room, so we had to request to be moved to the other side of the hotel. Rooms were cleaned later in the day compared to other hotels in the Caribbean that I've stayed in. The mini bar fridge only ever received one bag of Chips for Three people. Hotel Staff: Very polite. Front desk staff other staff were all polite and were accommodating when asked for any service. Restaurant Staff: In the buffet, a fairly small selection that barely varied from day to day. Beach: nice beach with adequate seating and raked white sand every morning. beutiful turquoise waters . A little on the cool side but not unusual for this area.

Not good !

What a waste of time and money. We go south at least twice a year and can compare to other resorts. Hotel: old, empty, with construction going all day long. Never had such small soap bars in my life, plus they left only three of those and never added more. I do not use liquid soaps so I had a problem. They are so so cheap with replenishing the bar fridge in the room. For us three they left 2 packages of chips and not every day! Once my husband mentioned to the workers that they left only o [... lire plus]ne package of chips, they brought chips, but only one package! lol We don't eat chips normally, but on that resort I allowed my son to eat it. Restaurants: only one buffet with almost the same food every day. Three other restaurants require reservations, and also have a very limited menu. Asian restaurant was 'eh'. Mexican, oh Mexican... they had only one waiter on our side of the restaurant and he was so busy, so much in hurry, forgetting everything, dropping glasses, etc. Poor waiter. Pools. They are not heated. Only one hot tub and - o boy, they don't change often enough water and water is like 'pea soup' (my husband said). Entertainment. Almost no entertainment. 30 min here and there. No entertainment in pools. I saw once aerobics, but that was it. No cheerful music at the pools, engaging events, etc. Beach. Beach is ok. Probably the best piece of that resort. What a shame that they could't represent the beauty of the Bahamas in a better way. I will make sure that my friends will not go there. Would give 3 stretched stars to the resort, but remembering how much we paid ( ~$1700 per person), will give 2 stars.

3 star at best

Overall we were disappointed in our experience at the Melia. Our room looked nice, but all of the metal elements were rusted. The tub wouldn’t drain (nor could we plug it to give our daughter a bath) and our hot water didn’t work the first day. Our AC unit was broken and blew cold air non-stop. We were frozen. The heaters on the hot tubs and pools weren’t working properly. The concrete around the resort was broken and our daughter tripped over some loose pieces and hurt herself. On the [... lire plus] positive side, the food was ok and the staff were lovely. We would not recommend this resort, nor will we return. Poor value for your money.

Great value

I really enjoyed my vacation. I had an ocean view room on the first floor with a patio that takes you steps to the beach. The hotel has had some recent renovations which made it look really modern. Loved my room! Only complaint was that some of the staff seemed lazy and I had some stains on sheets and towels.