Perfect Vacation!!

Our trip was from December 5th to the 12th, 2016. Had a great time at the Sens, the food was amazing, especially the Sakura Sunset and the Black hole. The staff at the front desk, the servers, the entertainment crew did all they could to ensure that we were well taken care of. We stayed on the 6th floor, ocean view and was well worth the little bit more for a balcony. The perfect cappuccino from Coffee and Me while watching the sunrise every morning.... there's no words :) Always something to  [... lire plus]see and do, the resort is big enough to find a quiet spot after too much fun, and small enough to meet new people and make memories. I love Cancun, the transit system is easy and cheap. The restaurants, bars and markets are a great day trip and seriously the Walmart is something to experience ;) We would love to visit again and it's on our short list for next year. Who needs Cuba and the Dominican, when you can visit stunning Mexico!!

Quick Escape

We were in desperate need of a vacation, as we were going through some crazy renovations on our home. So we chose Oasis Sens for their chill vibe, and for the fact that we had been there before, and we knew everything about the resort already. We arrived fairly late, but were immediately escorted to the Sian Ka'an reservation area, where we were treated like royalty. We got our room right away and were in shock of how beautiful it was! We had a beach-side suite, it magnificent view of the ocean, [... lire plus] a large terrace with a plunge pool. The Suite itself was huge. Way more room than we ever needed. The dinning was amazing! we of course ate at Benazuza and the Black Hole. We tried to get reservations for the Sushi place, but they were booked up. But it was fine, as we decided to head into Cancun to do some shopping and eating out on a patio in town. We were there to just relax and do nothing... and that's exactly what we did. We never set any alarms, and we just slept whenever for however long we wanted, ate whenever (room service), cruised the internet (with our free wifi), dipped in the plunge pool/ocean/public pools whenever we need a cool-down. We didn't spend much time in the public areas, but when we did, it was nice. Getting to town was super easy. Staff was super accommodating. The mini-bar service could improve a bit... a little slow to re-stock. i would love to go again, and probably stay a little longer next time. 10-14 days would be so nice.

Great vacation choice

The whole experience from start to finish was amazing!! The hotel experience was top notch, the food was amazing. Couldn't have had a better time. If you are looking for a great place in Mexico to take you significant other this is the place for you.

Beautiful Location

We spent the first week in May at the Grand Oasis Sens. Its a beautiful resort, but not for the mobility challenged. There are stairs everywhere. There is an elevator for the rooms, but the main buffett is in the basement, with no air conditioning and accessible only by stairs....32 steps. To get from the lobby to the beach, there are 3 sets of stairs.There isn't any mention of stairs in the overview of the resort on your, or anybody elses web page. Our 88 yr old mother was with us, and had a ch [... lire plus]allenge each day to get to the beach or pool. The food wasn't great at the buffett, but we did enjoy the Mexican and Italian restaurants. Our rooms were clean & bright....no issues there. The staff were very friendly & helpful. Because of the stairs, I won't recommend this resort.

Not great for mobility challenged

Good hotel, however there were too many stairs with the elevator not going down to the floor the buffet was on thus 31+ steps to get there & no A/C in that area. People were calling this "The sweat box". I passed out at the buffet my first night there because of the heat! Service/rooms/restaurants were all good. Hallways were too dark, more lighting in most areas including the lobby would be great. Also lots of steps to get to the beach. Stairs are a bit of a challenge for my Mom who is 88! Desp [... lire plus]ite these things we did have a good trip!

Beautiful resort

The resort was absolutely gorgeous. Perfect view of the beach, delicious food, many restaurant options. The service was impeccable. The rooms were clean and well maintained. Not far from the party life.

Beautiful Resort

Lots of pools and restaurants. Always well kept. Staff friendly but overworked. Also, we experienced less attention from the staff(bartenders) because we were not wearing V.I.P bands thus year.Telaphone in the room didnt work but we had a jacuzzi. Cest la vie!!

Repeat customer

The hotel seemed to downgrade its shows and food selection from last year. Still a beautiful place but in need of maintenance. They gave us a ocean view with a jacuzzi which was thrilling on the main floor. More of a relaxed atmosphere, love the beach, usually wavy waters. Staff is friendly and accommodating.

If you are 40 and above with bad knees do. Not go

The beach was beautiful but with bad knees you could not get down without a lot of pain. I did get down once and it was just great, if my knees were good this vacation would have been 30% better. I did tell my travel agent we had bad knees. This resort to me out of the last 12 places we visited in Mexico is number 12.

Not very good hotel

Food was poor and room air conditioning did not work. You had to book most of the restaurants a minimum of 48hrs prior to going and the buffet restaurant food was not labelled so you never knew what you were eating. Our room had a water leak near the window that never stopped leaking. This is suppose to be rated 4.5 stars resort, more like 2.5 stars. The main bar in the lobby was interesting and the restaurants near the hotel were very good and inexpensive but we had paid for an all inclusive an [... lire plus]d had to enjoy our best meal outside the resort.

Good time but wouldn't go back

The hotel was nice - rooms and pools were clean. Most of the staff were friendly and the restaurants were for the most part fairly good. Only complaints are that we basically had to beg for water bottles as they never filled up the mini bar in our room. The nightclub was good on the nights there were performances. Otherwise, the place was pretty dead after 11pm.

Bad

got there bye 11am told room will be ready at 300 pm than told us the restaurants are fully booked for the week.now im not happy. go back at 3 pm now tell us 330 .330 comes now 430 for sure .430 walk in to the room not cleaned at all wet towels on the floor, bed not made, dirty dishes,no water or beer in the fridge.i lost it on the manger 6pm room cleaned.no water or beer til nexted day.the next day the manger booked all4 restaurants for us (fully booked bull!) maybe stop booking with you u sell [... lire plus] bad resorts

Average Resort

Older high end building - lots of marble. Partially refurbished, plumbing is old, stairs lack handrails. Resort was full, long lineups for coffee, for meals, for meal reservations. Pool chairs claimed early each day, people leave, chairs sit empty. Food is only ok - mostly bland.

Find another hotel!

The ONLY reason for 2 stars is the Mexican and Italian restaurant had good food and the hotel grounds are well laid out and very attractive. Also the beach and pool are great- no drink service though- you have to go to the bar to get your own drinks. Those are the only saving graces for this hotel! Service was HORRIBLE! The rooms didn't have blankets ( we literally had to call 3 times) and they charge for Wifi (it's 2016- if you consider yourself a 5 star then wifi should be complimentary). All  [... lire plus]the double rooms are with double beds only- again if you're going to claim you're a 5 star you should have 2 queens per room. I will not be going back and I suggest anyone looking to stay at a 5 star in Cancun do the same. No one tried to make our experience better after we went to customer service and they were apathetic at best.

DIRTY RESORT

WE FIRST WALKED INTO A ROOM AND THERE WERE ANTS CRAWLING OVER THE COUNTERTOP BY THE COFFEE MACHINE. WE WENT BACK TO THE FRONT DESK AND THEY SAID THERE WERE NO OTHER ROOMS. SOMEONE CAME AND CLEANED UP THE ANTS AND SPRAYED SOMETHING. WE PUT OUR BAGS DOWN AND TOOK OFF OUR SHOES, AND THERE WAS SAND ALL OVER THE FLOOR. THE TOILET WAS DIRTY. WE HAD TO REQUEST WATER AND POP EVERYDAY FOR THE FRIDGE AND 3 OF OUR 7 NIGHTS, IT DIDNT COME UNTIL 11PM. THE DRINKS WERE DISGUSTING. THE FOOD EVEN WORSE. WE BOTH  [... lire plus]WERE VIOLENTLY ILL., AND THEY DID NOT EVEN HAVE GINGER ALE FOR US, BUT SAID THAT I COULD GRAB A TAXI TO THE STORE.

Relaxing Resort

Easy access to beach, great pools, good variety of restaurants and bars. Close to airport. Friendly staff. Lots of lounges at pools. On the downside, had to pay for wifi, and could only make one ala carte reservation per day.

Mix Feeling-( not the best though:(

We had few issues with our stay, such as room type, toilet n shower not working all the time, water supply had shutdown for 3 hrs w/o any advance notice due to reno. and on a raining day lot of leaks throughout the resort. No free wifi anywhere ($11 per day) no food or drink after 2am if you want to explore Cancun's (the best) nitelife make sure to eat in downtown cuz there is nothing available at this resort not even as late snack :( and also there isn't much happening at the resort entertainme [... lire plus]nt wise may be due to not that many ppl were there after 10pm its a ghost town only entertainment is dwntwn. Anyhow they did their best to compensate us for all these issues to make our stay enjoyable by giving us free wifi and upgrade our vacation package. On positive note Benazuza , Black Hole, Sakura and The Box restaurants were awesome, great food and service. Cheers

Great Resort

This is a very nice resort. Very clean and well cared for. The food selection was good and the service was excellent by all staff. The pools were great! The only downside was the lack of nightlife besides going downtown to the bars and clubs and the lack of food for late night snacks.

Be sure to take advantage of all amenities!!!

-awesome beach and pools -playmakers keep you involved in daily activities (yes I miss you Antonio!!) -tons of food options!!! be sure to check everyday for reservations and try all restaurants and bars!!!! -BLACK HOLE is a must!!!! even if some are hungry after (smaller portions) go to buffet, no complaints here at all!!!!!!!!!!! it's quite the experience! -check out Isla Mujeres, rent a golf cart and explore on your own no tours needed :) -DO NOT BOOK WITH VACATION EXPRESS, all that did were s [... lire plus]hipped out their first nights, it's really upsetting for the travelers and also others to see people so upset and dealt with very unprofessionally, not necessarly hotels fault but you would think therer was something that could be done.......something was not right here with regards to that

3.5* not a 4.5/5

I just came back from the Oasis Sens a week ago. I've been to Cancun many times and I do have to say, compare to the other resorts, this is definitely my least favorite. Room was ok, clean but dark...they should have a lamp beside your bed. We did not have a safe in our room, we did ask for one but never got one. The food... breakfast buffet is good, no buffet for lunch. They really should have one because, huge line ups to the sushi bar, hamburger/hot dog place, italian, mexican and chicken res [... lire plus]to. If your not in line by 12:00 noon, then good luck. For breakfast make sure you do try the Benazuza (reservations needed), it was excellent and the two waiters we had Alfonso and the other one were excellent. As for dinner, buffet, Italian, Mexican are ok. Japanese was really not good. Instead of serving us whatever they served us, they should do stir fry. Then we tried the Black Hole. You have to try it for the experience but the food was not the best. They have a coffee shop, don't know why they don't open it at 7:00 am instead of 9:00 am Hotel and pools are clean. Just beware at night if you walk around the pool because there is two pathway which are not lite.. yes there is yellow cones to make you aware but they should have a railing or something because we saw somebody fall and he could have gotten really hurt. Would I return, not sure.. maybe if the price was right.