Sadly Disappointed Again

We were hoping that things had changed from our last visit. My husband and myself don't ask for a lot. We would like a toilet that flushes, a shower that works and air conditioning that works also. Not much else. Very simple....the things that we thought we had paid for. The plumber fixed our toilet twice, yet the only way to flush it was to take water from the bidet to fill the tank in order to flush it. This went on the whole week...we were told it was being taken care of. For half the week, o [... lire plus]ur shower was scolding hot, no cold water. The second half of the week it was freezing cold, no hot water. The final night we actually had warm water. Our air conditioning made noise, blew air and that was about it. We will not be going back . Beyond disappointed with the treatment of some of the staff there.

Wonderful Hotel Colonial Cayo Coco, and the best staff ever !

This hotel has been our favourite “go to” place in Cuba... It may not be as up to date as the new modern “state of the art’ Hotels but it is all about the character and welcomingness of this place... It is a hotel where the staff never forget your Name!!! And bend over backwards to do the best they can for you. I have been going there for over 15 years now, and my husband and I agree that we wouldn’ t ever go to a different hotel, as we are treated like family there.. The grounds  [... lire plus]are beautiful. Wonderfully kept gardens... two pools that meanderthrough the resort...a Salt Water pool and a Fresh Water pool... perestine!! There are two A la Carte Restaurants, and a large Buffet area which was added onto this past year... VERY nice... The food is Cuban, don’t expect North American food when visiting Cuba... there is enough to eat and you can find something to eat... their BREADS are to die for!! The Beach at Colonial is one of the nicest I am told... but be careful of the sea shells and coral that are found there... Beach boys come on the run when they see you to find you a good spot and get your chairs ready for you. If you are looking for high class accommodations, this is not the place for you... this is CUBAN all the way... and very beautiful... Go with an open mind, it is CUBA and things don’t go as quickly there as in North America. LOVE LOVE LOVE LOVE IT

Amazing resort

I just returned from my yearly vacation at this resort. It was my 6th time there. It was great especially the staff. I have got to know the staff over the years and they are always excited to see us. Its like going home. We will be going back in june.

Meh......I've certainly stayewd at better

the People/Service: really quite good the price: of course that was the reason we chose this particular excursion, price was good for budget the hotel: nope. Not going to go there again.....mostly due to the food, there is little to no 'rotation' on the buffet, same food pretty much 3 times per day and not a lot of it.....we never had this problem in Cuba before but now I guess I 'get' why people complain about the food in Cuba. The cooks, though, were great and tried to accommodate  [... lire plus]our requests for more spice or garlic or WHATEVER, just to make it betrer. the grounds: so so.... I understand that this hotel suffered in hurricane a few years back and it's fairly obvious they are still struggling to put everything back....it needs work the beach: Sand- incredible. But if you like to snorkel, there is NONE HERE... oh, and NO COFFEE MAKERS in the rooms? wow....never have seen that.....anywhere! people will say (as I usually do to any whiners) HEY- you get what you pay for....we needed sunshine and we got that. When I fell (on a floor that was slippery and not cleaned up) and cracked my head open, they didn't know what to do with me and seemed very much more concerned with CYA than with whether I might have a concussion.....

Amazing Spanish architecture !

We found the Iberostar Colonial resort to be of a very distinct Spanish design and ambiance , quite different from the glass and metal buildings that you see in a lot of resort areas . The buildings are of old , classic , Spanish styles with stucco and woods and red tile ceramic roofs . This quality is maintained throughout the whole complex both inside and out . The interiors are of dark wood with cream coloured walls and black framed windows . The furniture is of dark stuffed leather variety  [... lire plus]both in the common areas and the rooms and are very comfortable . The rooms are a good size with comfortable beds and good storage areas . The buffet restaurant is more modern with white walls and a glass wall facing the lovely beach area . The first half is laid out for displaying the prepared foods which the back is setup for the cooking area . There is a good assortment of foods but very similar from day to day . Cuban cuisine is not noted for being anything special . The service was very good by the waiters and most of the cooks behind the various grills were friendly and tried to serve what you liked . The property is large with lots of old Spanish style Villas as mentioned earlier . The grounds are very well laid out with various trees and flower beds . The paths are cobbled with different stones instead of cement slabs and are nicely maintained . The beach area is close and very well laid out . There area couple of areas dedicated to children . We liked the resort and the staff but thought the food at the Buffet needs upgrading .

A Great Stay (Again)

We are repeaters to The Colonial but had missed going last year. We were pleasantly surprised given the reviews. We arrived in the evening and the check in was very friendly, quick and efficient with bell boys waiting to take us to our rooms. We stayed in Bldg 33 - 2nd floor. We had a great view of the ocean. We were a short walk to everything - salt-water pool, buffet, entertainment and most importantly - the gorgeous ocean. The beach is absolutely the best beach we've been to. The beach [... lire plus] staff are very friendly and eager to please. Periodically there was some seaweed - but not a lot. They were cleaning up the beach early each morning. This Resort is the oldest Resort in Cayo Cocoa but has great charm. The rooms are very clean - but like others have written - a little dated, but that did not bother us. We found the new buffet very good and very efficient - remember you are holidays and in Cuba. The staff are very friendly and happy to help you. There are 4 grill areas and 1 pasta area to personalize your pasta dish. A variety of fresh meat and fresh fish were available every day. Good selections of hot dishes, salads, desserts and of course the ice cream station. We did the Italian a la carte one night but found the menu very limited - but it was nice to be served. The Yarey Grill by the fresh water pool was a nice change for lunch offering pizza and french fries - however the new washrooms located here need to be looked at as there is something very wrong when you have 1/2 inch of water on the floor. Nasty! We used the main lobby washrooms instead. There is also the 24 Hour Grill/Bar for late arrivals. There are activities through the day and also nightly entertainment. These are run by enthusiastic staff and the entertainment is very good. Our only recommendation would be to have nightly entertainment in the Piano Bar. We miss this. This Resort was hit very hard with the hurricane in 2017. They have a done a phenomenal job to get to where they are. The Resort is not complete but very nice with what has been completed. Vacationers at this Resort comprised of approx. 50/50 Russian and Canadian (50/50 French/English). We had no issue with the Russians - most were Families. We need to remind ourselves that they come from a different culture. Showing them a smile and greeting - brought out the same. I think adding a LOT of alcohol to any culture does not bring out the best - not only the Russians. I would like them to be friendlier to the staff. This Resort has great staff working here. It is the reason we return. Remember when you come - if you can - please bring the staff presents of personal hygiene items, shoes, clothing - whatever you can spare. We actually use our large luggage size to pack presents - and use our carry-on for our clothing - then give the large luggage to a staff (Thrift Stores are a good source of used luggage). We found the exchange of 1 CC Peso = $1.50 Cdn high - and presents are better appreciated. We recommend that you pack bug spray - as mosquitoes can be an issue if you react to them. In closing, there is an excellent Dentist working from this Resort. My husband goes to her annually. In Summary - we had a great week and will return again. Kudos to Michael and ALL the staff at The Colonial. We know you are working hard to bring back this Resort following your devastating hurricane.

Sun, Sand and Relaxation

Great resort to relax and enjoy being away at. Not the fanciest resort. But It had charm. It's 25 years old and it shows. They were hit hard by the hurricane and cubans work very slow fixing things. Rooms are dated. Don't expect hot showers, they are warm water. this is Cuba and not like our 🏠 But the workers are all 5 stars, mostly all speak English. They want to say Ola to you. All very friendly. They love the Canadian's. Alot of Russians do go to this resort.  [... lire plus]It's 50/50. Only a few kids there. Literally everything is very close. And if you don't like your room or anything wrong with it they will do their best to accommodate you to a different room or have it fixed. Beach was right there. So close. Beautiful powder soft sand, there is alot of broken shells here. Understandably with the hurricane has affected it somewhat. Nothing that would ruin a beach for me. A couple stores on resort. This resort is small (300 ppl) and cozy. All the staff made the visit excellent!!! They go above and beyond for few peso. Cubans appreciate/need our tips. The entertainment crew do a fantastic job! Daniella is amazing! Nightly shows and a disco after. Piano bar/patio entertainment. Beach attendants are amazing! Felix will go get you a chair and a place on the beach and then you get your drinks. Lots of seafood, meat and fried rice that they cook for you. Lunch and dinner are about the same everyday. Nice and clean buffet and you get 2 alacart restaurant dinners. Italian and Carribean. The many negative reviews are hurting an already struggling resort, so please keep an open mind and heart when visiting and you will enjoy your stay. This is a resort for people looking to relax, by the pool or Beach and soak up the sun.

We love the resort

The people working at the resort tried their best to accommodate all of us. We went as a group of 22 and arrived with no water nor toilet seats in our rooms. Some did not have ac as well. We requested to have 10 of the rooms changed because of and all were happy with the move except one but simply due to not having a working toilet, until the last day. We cannot get over how nice the workers are and how hard they try to make us feel at home. The new buffet was amazing and we all would go back [... lire plus] to that resort in a heart beat. I would give it a 4.5 star

Decent

Entertainment was fantastic. Hot water wasn’t working in hotel room. Food and service was great. Beach was beautiful. Everything was very clean and neat. Drinks were very good and service was great as well

Great time's 🌴

This hotel was great, the people very nice, the food at the buffet was great , à la carte super. The rooms were clean, maids very polite the only thing for me was that we were in two blocks (22) no air conditioning and no hot water the 2 nights and changed for block (33) and had no Air conditioning at all😖 the rest of the week but had hot water so all and all great trip

Amazing beach, depressing resort

The hotel is way outdated with doors and windows that don’t close well, no hot water for two days, no light bulbs on stairs, no Mojito at the bars, poor food selection and full of Russian tourists. It says 4 stars, but in reality it is close to 3 stars.

Sadly Disappointed!

We feel we did not receive what we had paid for. Air Transat sold us an all-inclusive package to the Hotel Colonial by Iberostar. With this package, we were supposed to receive an air-conditioned room, a room with a working television, and hot and cold water. We had a two week vacation booked. During those two weeks, we had no air-conditioning, we had no T.V. and only 4 days in which we were able to take a warm shower. We normally do not complain but this was not acceptable. My husband went to t [... lire plus]he Air Transat rep, who then took him to the General Director. Both seemed "surprised" that this was the case. Only problem was, there had been many complaints brought forward by many clients......NOTHING was done. The only suggestion was to move rooms.......we chose not to because many rooms had the same problem and there was very few rooms left available!. So needless to say, we did not completely enjoy the vacation we had thought we had been sold to us. As far as we were and are concerned, it was false advertising by Air Transat and Iberostar. VERY DISAPPOINTING! The staff there are amazing and just as frustrated as much as the clients!

Super Staff

The resort was clean, the grounds were clean, the staff were the friendliness people I’ve ever met. The beach and pools were warm, drinks were cold very generous. We plan on returning again, for the price I don’t think it can be matched.

Beautiful and Different architecture

The hotel and the rooms are lean and spacious, food is typical cuban but the high light of the hotel besides of the regular pool, is the fresh water pool which can be substituted with stormy beach. In general suits to every Kind of tastes.

Great place to stay

This was our 8th trip to the Colonial but we've been away for 6 years. The damage from Hurricane Irma was very sad to see as many of the stately palms were destroyed but the repairs are moving quickly to the resort. The beach has been transformed to an amazing place probably a 100 feet wide if not more. As always we were greeted by very friendly and helpful staff and many old faces which made us feel at home right away. Can't wait to see what more will happen once Iberostar takes over fully ne [... lire plus]xt fall.

Amazing resort!

We've been to this resort 3 times now and can't wait to go back again. Food was good and staff amazing as usual. They are still recovering from the hurricane but that didn't impact our stay. We don't want to stay anywhere else.

A great resort will go back for sure

There isnt anything bad to say the buildings are so cute the rooms are very clean and large, beds were even comfortable and most in cuba are not. The air worked so well i was freezing at night but i like it that way. The resort is kept clean and ALL the staff are so nice. The buffet was very good, same things but i didnt mind it was very fresh and good. I met a couple who have been there 52 times and will continue to go i will certainty go again maybe in july

Fantastic / super friendly resorted

The hotel was good and certainly had a colonial appeal and look and feel. The staff were what made a difference very courteous and thankful The hotel organized various events which made our stay enjoyable

Love this resort!

Food great , people so friendly amazing place ! Easy walk to beach everything handy , love the old Spanish look.Beer cold . Great local fish to eat close to my Ron and to airport . Gift shoppes cute lots of souvenirs

Colonial Hotel Cayo Coco Cuba.

THIS IS A WONDERFUL HOTEL, SO HOMEY AND COMFORTABLE.. THE STAFF IS AMAZING AND OUR REASON FOR RETURNING SO MANY TIMES.. THEY HAD A LOT OF DAMAGE, AS DID THE OTHER HOTELS ON CAYO COCO FROM THE HURRICANE IRMA, BUT THEY HAVE ALL WORKED VERY HARD,( all staff) TO BRING THE HOTEL UP SO THAT THEY CAN RECEIVE CLIENTS... I GIVE TEM SO MUCH CREDIT, AND IT IS A BEAUTIFUL HOTEL, SPANISH STYLE AND SO MUCH CHARACTER, NOT LIKE THE MODERN HOTELS THAT WE SEE IN NORTH AMERICA.