Amazing resort

The hotel was wonderful ..the food was great... the buffet was great ...We did wish that the buffet were open for all 3 meals. Sometimes when you are away you really do not feel like going to a fancy restaurant every night and it would have been nice to just relax and use the buffet. The beds are very high an while we did not really have a problem I wonder how vertically challenge folks get into the bed at night. The grounds are very well kept, the people who work there are friendly and very ac [... lire plus]commodating. The pools are clean and I saw them being tested every day. There are plenty of lounges ...no real need to put out your towel to save a spot ...this is a good thing for late sleepers.

EXCELLENT RESORT!

My boyfriend and I just got back from our trip at Excellence Riviera Maya. This resort is truly amazing! All the staff at Excellence Riviera Maya are super friendly, kind and courteous. Our first night we were upgraded to the two-story rooftop terrace suite free of charge for the night as our junior swim-up room was not ready. The rooms and grounds are very well kept. Every morning the staff were cleaning the pools and seaweed from the beach. Our rooms were cleaned twice a day and our mini f [... lire plus]ridge was stocked daily. The food was AMAZING!! We loved the French restaurant, the Italian Restaurant, and The Grill. The room service food was also very good. The only restaurant we did not enjoy as much was the Mexican restaurant as we felt it was too 'authentic' for our tastebuds. The drinks are also delicious... definitely not chintzy with the alcohol! Since the resort was adult-only it was very laid-back, quiet and relaxing. We never had to worry about finding chairs at the beach. The pool chairs seemed to fill up a bit quicker but we could always find a spot somewhere along the lazy river if need be. We loved every second of our trip and we will definitely return!!

Excellence Riviera Cancun is a Beautiful Resort

This hotel offers the best service we have ever experienced and we travel allot. We stayed in a swim up beachfront room in the Excellence Club and it was wonderful. The food in every restaurant is very good including the buffet for breakfast and lunch. There is a huge variety to choose from and no reservations are necessary. We did not have any problems getting into any restaurant during our 7 night stay. We especially liked the Indian restaurant "Basmati" The food was amazing. The French restau [... lire plus]rant is very good we went twice order the French Onion Soup for a real treat. The staff in the Excellence club were so accommodating and friendly they made our vacation. We will be going back to this resort and may try the new one in Punta Cana later this year. Thank you for a wonderful trip.

Great Resort

This was a great resort! - The layout is very well done. Everything is close by, but it doesn't feel like one big building - Great restaurant variety. Several are served by the same kitchen, however we only ate at the same restaurant for dinner twice over 10 days - Good quality food - Efficient room service - Huge variety of alcohol, ie many different kinds of tequila, and helpful bartenders - The layout of the pools is well done, it never felt crowded - Good variety of lounge chairs, cov [... lire plus]ered beds, etc. around the resort and on the beach - Large, comfortable, and well air-conditioned rooms, quiet at night.

Perfect place to go !!!

Everything, everywhere, everyone were perfect!!! All staff were trying to do the best what they could do for you. All rooms, floors and restaurants are amazingly clean and a perfect conditions. I really recommend this resort for everyone who want to get away. Thank you very much for wonderful service during our staying.

Fantastic Resort

We opted for The Excellence Club, worth every penny. Wonderful room with view of the pool, beach and sea. Never saw a staff member who wasn't smiling and helpful. Food was very good and it was nice that reservations weren't needed. Bars were plentiful and well stocked. The grounds were spotless and in spite of an 85% occupancy, we never felt crowded. Check-In and Check-Out was handled very well and quickly in the Excellence Club lounge. We had the best Margarita that we ever had in the l [... lire plus]ounge. They also provide food at a small buffet in the lounge. It was very good and tasty. Nightly entertainment was quite good and there are plenty of activities to keep you occupied if that is your choice. Pools and beach were very clean and we had no problem getting space at the beach. It wasn't necessary to get up and reserve a place at 7:00 AM. A wonderful week at The Excellence.

Excellent!

This hotel was beautiful and the food was great. My only complaint is that the pool bar was not heated nor was the lazy river in front of our room. We still loved it and would return. The staff were amazing and no was never an option when you asked them for something. They go above and beyond.

Wonderful Week In Paradise

This resort is close to perfect, the food, the staff, the comfortable rooms and winding pool made our week there the ideal for a recharge. The perfect place to be LAZY! Food – probably the best we have ever had while at a resort or even a cruise for the matter. I am not a fan of buffets so this was one of the reasons we choose this resort. There are many A la Carte restaurants to choose from, unfortunately one week was not enough time to try them all, but those we ate at were all wonderful. [... lire plus] They even offer a pool/beach food menu that will be delivered to your lounge or beach bed. Staff- This resort is well staffed and the folks that work there seem to really enjoy their jobs. Always smiling & offering a greeting. Rooms – I loved our suite, it was spacious & had lots of room for storage. The bed was comfy and the sheets & towels were changed daily. Our room was made up by lunchtime every day. The mini bar was also stocked daily and offered lots of choices. Wine, red & white, beers (a few different kinds), juice, pop & water. Also potato chips, snickers bars, M & M’s & Oreo cookies. Pools/Beach – I prefer a beach over a pool, unfortunately this beach was a disappointment. The water was murky & had bits of seaweed floating in it. There was also quite a bit of seaweed being pushed ashore, however the resort did a fabulous job of keeping this cleaned up. They have a tractor that rakes the sand and it is in use often. It was very windy when we were there so the waves were high and a couple of days red flags where on the beach. I am not sure if it is the time of year (November) or if this is the norm year round. The pools where fabulous! We spent our days at the winding river, I can’t stress how lovely that was. They provide floating rafts that you can paddle or just lay quietly on. You can even have drinks delivered to your floatie!! There are a few different pools to choose from, depending on how lively you would like your day to be, will dictate which pool you choose.

The name sums it up - Excellence

This was our 4th visit to Excellence, 3rd at this location. We have tried other resorts in the past but have found a great balance in this one. The food is excellent, there are 9 restaurants (no reservations) at night (buffet is closed) and several options for lunch. This is an adults-only resort and for us, it is just the right size. The staff here is why we like this particular resort - very friendly and professional. The management runs a tight ship here as there is a lot of competition  [... lire plus]in this price range. One of the best things about this place is there are a lot of palapas on the beach and we were always able to get a choice one at any time of day. Yes, there is a lot of competition out there and a lot of good resorts - for us, we have found our comfort level here.

Clean Amazing Resort with Excellent Service

The Grounds are meticulous and the service was great. The restaurants are very good. The rooms are spotless and spacious. The entire property is beautiful and I would definitely recommend it. The resort is very close to the airport which is always a plus.

Resort was truly "Excellence" !!!

Perfect holiday at an amazing resort. Top marks for cleanliness, service, food and beverages throughout the resort. Even the weather was perfect. Not one complaint about anything. If I had to make a suggestion for an improvement, it would be to increase the shaded areas for seating around the Excellence Club pool. But we spent our days on the beach and there were plenty of lounges in the shade.

Amazing vacation!

our vacation was amazing from the time we got to the airport. we purchased option plus and it was fantastic! check in was amazing at both airports. No line ups just so convenient. I will do that again if not business class. the resort is also one of our favorites. We have been there 4 times and love it ! The staff are amazing and so friendly Amabele and Moises and Joseph in the excellence club pool area are the best! They bend over backward for you! Food at the resort is always amazing. seriousl [... lire plus]y I cannot complain about a thing. we love this resort and will of course return!

Very very good... not great

This is a spotless, well maintained resort that situated very conveniently, transfers are easy as is check in. There is some room for improvement on the food ,it was good, but not great. Customer service is fantastic across the board. It would also be nice is there was a little more "action" around the pool area in the afternoon.

Perfect vacation!

Hotel was amazing. 7 restaurants and none required a reservation. Food in all was fantastic and the staff went out of their way to make you feel special. We will definitely be going back to this hotel.

Unbelievable, amazing resort. They aim to serve .

It was an amazing resort. The best I have attended, better by far than a cruise. All staff seem very happy and available at all times. The shows were great, and the Mexican night and Oscar event were fabulous.

Great place

This resort is as good as it gets. From the time you first arrive, to the time you leave, you will be well taken care of. The rooms are very well set up. ( I would recommend a swim up). Views are all good. Bar fridge well stocked and refilled daily. The grounds at Excellence are very clean, well looked after. And all restaurants are first rate. There is always something to do here. Nightly shows, games at the pool and beach, you are never without something going on of interest. The service at an [... lire plus]y level with in the resort is better than we have ever experienced elsewhere. "A Tip of the Hat" to Excellence Riviera Cancun's team... you have it right.

Excellence it is!

So much more relaxed than a family resort. All a la carte restaurants very good (no reservations necessary). House wines good quality Chilean, with a decent list of extra-priced wines. All bars serve premium brands by default. Entertainment geared to adults and mostly very good. Rooms very nice and well maintained. Wi-Fi free but a bit spotty. Swim-up suite worth the extra cost. Staff excellent and friendly. Lovely beach, excellent pools. WestJet Vacations and Best Day Travel (on site) very help [... lire plus]ful. And no one tried to sell us a time-share... that's a first!

Amazing time

Beautiful resort. Amazing food and drinks. It was like eating at the keg for every meal. We really liked that it was a la cart for every meal. Lovely resort, beautiful beach. Loved the amount of beach/pool beds they have.

Loved this hotel chain! Riviera cancun perfect!

Hotel service is "excellence" in all ways, from the staff to management, they made us feel special from the moment we arrived until we sadly had to leave. Great food, 1 heated pool and great beach for swimming and walking to the little town.

Excellent Resort.

This is our second time here. Highly recommend. Wonderful friendly staff, beautiful beach, clean rooms. Excellent food. Have been to Excellence in Punta Cana twice, Excellence Riviera Cancun twice and Excellence Playa Mujeres once. Very happy with the Excellence Hotels but prefer Mexico. Have nothing negative to say. We are so happy in fact we are bring our children and grandchildren to the Finest Excellence Hotel in Cancun April 2016. Hoping they are as good as their sister hotels.