Save ur money

The hotel was a disappointment First impression on arrival was ok but then it went downhill... I get that it was off season and ive been to others off season but this was really bad.. The food was absolutely gross and no variety what so ever, it was like they put out whatever they could find in the cabinet or fridge, the resort was not fun or inviting after the first day.. The rooms, beach ,pool ok everything else SUCKED.. Im disappointed i wasted money and time never again...

A resort I would highly recommended!!

This was our very first time in Cuba and it was truly amazing!! The rooms were so nice and clean. The staff were very friendly and most spoke very good english which helped. Now the beach, resort grounds and pool area were my favourite! All so beautiful and well kept it was amazing! The beach was so nice and sandy no rocks or anything. You could also snorkel right off the shore and it was literally a 2 minute walk to the beach from our room. The food was fairly decent, what was to be expected. B [... lire plus]ut their coffee bar was exceptional. I would highly recommend this resort! However, if food is a big priority there are other resorts that have fancier meals, but other than that this is the resort for you. Also going the first week of May during the rainy season the weather forecast said rain everyday, but only one day it rained almost the whole day. The rest of the week was sunny with a few showers here and there. Thank you Jennifer for recommending this resort to us!

Crazy Trip !!!!’

We been to this resort 3 times The resort has clean rooms and beautiful grounds!The pool is very large with loads of seating. The staff is very helpful and friendly too!!! The beach is amazing with lots of cabanas and beach loungers.This visit was not so much fun as there were only 57 people on the whole resort. It was a ghost town with a lot of things shut down, so we requested to be moved to another resort. Very disappointed.We have never been on a resort with so little people at the end of  [... lire plus]April. We were told there is new management taking over in June !Over all crazy experience but would return to this resort again !!!!! 👍

Great Resort

We recently stayed at the Hotel Lagunas del Este and we absolutely loved it. Can I just say what an amazing view! Definitely recommend this resort! Food was good, which is something I had some concerns about before going. They cook you fresh food in front of you or you have the buffet option. We fell in love with their crepes! The a la cart options were really good and you could even book them every day. Truthfully there are some minor issues such as no toilet paper in some of the stalls and [... lire plus] the pool could use a bit more cleaning. The resort is well laid out; everything is within a five minute walking distance. The staff are super friendly and our rooms were always cleaned nicely. The drive to the resort is fairly long but its really worth it!

A Nice Resort With Amazing Staff!

We were very pleased with the resort. The grounds and property were very well maintained. The staff were all so lovely. The buffet was very good. So good we didn't do any A-la cartes. The Beach is Amazing! We walked for many km's everyday. The entertainment was very good. We took the Jeep excursion and had a fantastic time.

Insult & Disrespect on the beach!

On the beach, below Canadian flag is flag of Province of Quebec ONLY. This is disrespect and insult for Canadians from other provinces of Canada. Sur la plage, sous le drapeau canadien est le drapeau de la province de Québec SEULEMENT. C'est un manque de respect et d'insulte pour les Canadiens des autres provinces du Canada. En la playa, debajo de la bandera canadiense es bandera de la provincia de Quebec SOLAMENTE. Esto es falta de respeto e insulto para los canadienses de otras provincias d [... lire plus]e Canadá. Resort is set on a beautiful garden. Rooms are large and very modern with super cleaning service. Plenty of very tasty food everywhere, especially soups prepared by chef Henrick. Only variety of salad dressing was missing. There are many activities in the lower lobby, including music bands and mini disco every night. Bartender Miriala is super! The shows have high level of performance. Everybody works very hard to make our vacation wonderful. Thank you! Merci Beacoup! Muchos Gracias! DÄ›kuji! Cпасибо! Note: Giving 3* star for the disrespect.

My 1st time to Cuba

Right from the start we encountered a 12 hour flight delay with Cubana Air.....if booking beware! No one taking responsibility at this point.... Rooms at hotel were very nice, pools were great, beach was amazing, entertainment average, drinks good, staff great, food disappointing!

Resort Lagunas del Este in Santa Maria, Cuba OK

My husband, sister and I visited Hotel Lagunas del Este in Santa Maria, Cuba the last week of January. It was a last minute get away for us all trying to escape the cold. The temps in Cuba were perfect and we had a mixed bag of overcast and clear days during our stay. The resort was very clean and spacious, the rooms were well kept with no smell of mildew. Our maid Rosemary was awesome as were all the staff at Lagunas del Este. Considering that the hotel was hit quite hard by the recent hu [... lire plus]rricane, there was no real evidence that one had been through. The main lounge was spectacular, the pools were amazing with great loungers, the beach was beautiful with the turquoise waters as a back drop....a real beachcombers delight. As usual the food became boring real fast, chicken, beef and fish main dinner selections but the sides are not what we Canadians are used to... so as with most Cuba destinations take some of your own comfort snack foods. Great assortment of cheeses, this seems to be improving. El a carte Fusion was the best and a real treat. Drinks were great. Entertainment was as expected with nightly events. Double decker bus will take you to the markets at 2 pesos each way. There is a new small market about 10 minutes away with very limited number of vendors, bowling ally and disco. We have visited the larger market near Memories Parisio (Large Clock Tower) this is a better market for shopping. All in all a great trip, will continue to try other resorts on Santa Maria (heard from other travellers that the Tulip Resort was great and the food was better there. We paid $738.00pp for 7 days and were happy with our trip overall. Note: We did encounter a 12 hour flight delay going down to Cuba due to mechanical issues with the plane, this was handled poorly. After 7hrs in the airport (Pearson)they finally came to us and addressed the situation. They offered to take us to a local hotel to freshen up (2 hrs). Airline was Cubana Air. When we asked Hola Sun Rep at Hotel who do we talk to about this to see if there was any compensation as we lost a day they said Cubana Air.... Cubana Air said Hola Sun....... so not too hopeful :(

Amazing

The staff are wonderful. They were staff always smiling. The resort is well kept. The pools were beautiful. They were lots of food stations. One of the best was on at the beach bar. Amazing bbq chicken. It was a smaller resort.But Perfect for me. I would recommend this resort.

Great resort

the hotel was in excellent condition and was repaired from the resent storm in September . The room was good ,(typical Cuba beds) I would stay there again

Nice resort

Rooms were very current and we'll furnished. Beds were huge. Very clean resort. Food was very good for cuba. Staff very friendly. Amazing bar tenders. Resort was slow so not a lot of activities. Great experiment seeming they just got hit by a bad hurricane just months ago

The resort delivered

The resort delivered as hoped. The facility itself is in excellent shape. All public areas, including the pool were great and well maintained. The housekeeping in the our room was excellent and our in room fridge was re-stocked every day. The food is not gourmet eating but very good nonetheless.

Great value!

Had a great! Loved the beach and the staff. The beach is top notch. The food needs variety and flavour. Cubans are always helpful and friendly. Please don’t be cheap and tip them fairly! Do not forget your bugspray and after-bite; you will needed, despite the regular spraying by the resort.

What a great week!

The staff is amazing, accommodating and always willing to help. The go above and beyond with any request. The food could use a lot of help in terms of variety when compared to other destinations, but overall good. The gardeners, and staff, have done a great job im recovery after the hurricane. The beach is great. We’ve been to top destinations in the world. Cuban beaches are simply the best. Oh, and don’t forget: value for money, Cuba is hard to beat.

Should have listened to the reviews!!!

Ever an optimistic, I assumed that reviewer are compulsive complainers who can never been satisfied. Was I ever wrong! After travelling to numerous Cuban resorts in Varadero, Cayo Santa Maria, Holguin, Cayo Coco, Cayo Guillermo and Guardalavaca, this is my first negative review. Do NOT GO to Warwick! Reasons: 1. Pools turn green from algae infestation every second or third day. Hotel says they don't have chemicals to treat the pools. 2. Beach is awesome and picturesque, but dirty! Very di [... lire plus]rty!!! Watched the workers strolling by at 6:30-7;00 am and walking by numerous empty cups, straws, plates and leaving them in the sand. After picking up 3-4 plastic bags they retreated in the shade and smoked... We picked up more empty cups after our morning runs than the workers... 3. Cleanliness in restaurants is poor. First day arriving at 2pm we could not find a seat at the buffet restaurant. Only 10% of the tables were occupied but the remaining 90% had leftover food, dirty plates, and mess all over. A lady with a broom walk around in slow motion (dragging the broom) but obviously thought that cleaning tables was not her job. Waiters walked by, or stood in groups chatting, but they also thought that cleaning tables was not their job. We cleaned our own table in order to sit down. As we later experienced this was NOT a stand alone occurrence. Waiters and personnel are oblivious to basic cleaning and table setting duties. 4. Service is poor. Waiters are not trained, tired and rude. They approach guests and ask "what do you want?" despite being greeted with a "Buenos dia". Yes, you read it right, we usually greeted the waiters first... 5. Food is hit and miss. Most guests complained about not having enough variety - which is true, but not being foodies this did would not really bother us. However, the restaurant etiquette really bothered us. When something of a better quality shows up, there will be guests storming the new dish and take an entire serving tray away to their own table. Staff tolerates this, and other guests remain wishing they were quicker on their feet. Overall, the hotel had the potential of being a 5* facility in terms of building design and execution. However there is no maintenance work undertaken. The management is not visible, does not implement basic hospitality or hygiene standards (especially in restaurants) and in our view this establishment will be in such a run down condition in two years that it will be closed.

Amazing resort!!

We travelled end of April to this stunning resort. The grounds were beautiful, and always well maintained. Upon reading some reviews we were very skeptical, but overall our party of 22 had a great time. It was a family vacation when majority of our group being 18-20 yrs old. Would have like to see more entertainment during the day around the pool , and on beach. But everyone enjoyed themselves. I would however recommend never flying with cubana airlines, we were delayed 17 hours on our flight go [... lire plus]ing!!! We were to arrive at 1030 am on Saturday and arrived 0600am Sunday morning, so everyone was tired, but made up for it the rest of the week!! Would have no problems going back to this resort!!

A wonderful trip!

This hotel was great! We went for a week (3 adults including my Mom, our 3 year old daughter and 5 month old son) and the hotel was quite empty. Which was a plus for us, since we were able to enjoy the hotel without it being so busy. The grounds are beautiful, very lush and we were very fortunate to see 3 hummingbirds on three separate days. While the hotel was not at full capacity, we didn't get the opportunity to try the dinner buffets. Breakfast buffet was good, not an abundance of options (w [... lire plus]e've had better in Cuba, but that may have also been due to the fact that the resort wasn't nearly close to 50% capacity) Lunch buffet was good as well, calamari and fried fish was always delicious. We had a la carte dinners every night (no dinner buffets because there wasn't enough guests to open a dinner buffet) Our favourite restaurants were La Med and Caribeno. We also had dinner at Crazy Lobster, and Fusion (Fusion was our least favourite but good to try it out) They also have a 24hr snack bar, which is very close to the pool. There was a decent menu for the snack bar. Pizzas, burgers, sandwiches, etc. Pool was nice, our daughter loved it! Beach was ok. Rooms were nice. Our washroom was quite large with a large walk in shower, no tub. Our hotel departure was at 345pm and room check out was 12pm. We asked to have a late room checkout for our 5 month, so he would have a room with A/C to nap in. The front desk was very generous and we were given a late room checkout, complimentary. We are appreciative of the kind offer from the front desk. The resort staff are very friendly! Don't forget to try the little bbq stand they set up near the pool during lunch. Try the chicken sandwich!

Beautiful resort

The resort it is fairly new and it has a beautiful layout. The room are spacious, bathrooms are big and a nice size balcony. You have everything you need in the room: coffee maker, LCD LG TV with USB play, lots of Canadian, Spanish, Italian, french channels. The pools are big but they need to pay more attention to maintain them. The one with swimm up bar got green by the end of the week! Gardens are beautiful! Excellent maintained! The beach is beautiful! If you like snorkeling the coral ree [... lire plus]f is write there! On right hand side beautiful sandy Beach! On the left full of rocks! The food was good! Service was good, no waiting lines at all! That because in resort we were only 200 guests!! Pool BBQ excellent! Adrian makes the best sandwich!! Overall we enjoyed staying there!

Very disappointed

Hello My wife and I just returned from our trip to the Warwick in Cuba Santa Maria. We wanted to express to you our trip experiences, this being our 10th Cuba trip. Our trip stared with the flight from Toronto being delayed for 2 1/2 hours. The room was fine, but after 2 coffee makers still no coffee for the remainder of our stay. The room also did not have any drawers for unpacking things. The food was not very good and the Fusion restaurant was inedible. There was very little selec [... lire plus]tion in the buffet and it was rarely hot. The resort was unclean with cups and plates in and around the pool for days at a time. Cots and dirty dishes remained in the hallways for the entire trip. The pools were green and full of sand. Cleaning and chlorine were definitely not a priority. The showers around the pool did not work. Resort Management were not around leaving it unattended. Music at the pool was abnormally loud even when the entertainment staff were not working. The theatre was closed the entire vacation for renovations. Other guests at the resort had the very same complaints. Check in when leaving was a good experience, but the seat on the bus to the plane was wet causing our clothing to be wet for the plane ride home. We would definitely not recommend the Warwick to anyone and were very disappointed with this holiday. Cuba has never been an issue and the resorts (9 previous) have always been a good choice until this one. My wife has had stomach issues the last 2 days and continues to have them. Regards Mike & Cathy Booking #90423832

Not recommended

Room average. Pool not bad. Beach was ok. Food bad and very little to choose from. Resort was dead maybe 20 pp staying. They even closed the main buffet one day and had to eat ata snack bar all day. Not impressed and won't go again 2 star