Good value

Staff was very friendly! Everyone was smiling and ready to answer questions or help if needed. Food wasnt the best for me being a vegetarian.. lots of meats and fish. Veggies were all cooked in butter (which i dont eat). Few cold salad options. desserts were all a hit with my crew! First impression of rooms were good but when you look closely, there were some items that needed to be fixed. - towel bar was hanging, caulking etc. Pools were a bit cold and very sandy from people coming from the [... lire plus] beach. Beach was great. No seaweed, plenty of chairs, clean sand. Huge plus- No bugs and the endless supply of towels I wouldnt stay here again but if youre looking for a deal, this is one of the best resorts ive been too on a budget.

Beautiful and Quaint Little Resort

The Service is excellent, grounds/rooms are clean. Everything is so close to the resort for example the beach is just a few steps away and the airport is about 20 to 30 mins on the bus. There is a mini mall that is a 8 mins walk from the resort. Some of the meals were bland but overall the food was okay. Disco needs to cater more to 30+ more in terms of choice of music. It just seemed to gear towards the under 20 crowd.

Amazing resort

this has been one of the best resorts l have stayed at.The staff were amazing,the food was one of the best l have tasted there were so many different dishes to choose from.Rooms where so clean and beautiful.Had the superior ocean view breathe taking.Will deffenetly stay there again.Pricewas reasonable.Enjoyed the pool staff so many activities.On a scale from 1 to 10 deffinetly a 8.Plan on going back in October

Great way to spend my week

the trip started great with the flight and easy airport pickup, the staff was friendly and supportive in every way, the food was much better than i expected, the hotel grounds was easy to navigate and was very clean the only things i was disappointed with was had to pay for safe in the room, $4 a day $28 us funds a week no coffee maker in room and rooms were small. The beach was nice with lots of water sports the pool was big and clean and the bar drinks were plentyful

Great Resort

Just back from a week's vacation at this resort. Stayed from April 15-22/17. Great spot. Although we had rain most of the week, we were still able to find something to do. There was entertainment each night. The shows were awesome. The staff was extremely friendly and always happy, even on the rainy days. Our maid was amazing. Would definitely go back again.

Relaxing after they got our room correct

I really liked the resort, I liked the buffet restaurant and how it overlooked the beautiful ocean. I liked the room when the front desk finally gave us the room that we paid for and ordered opposed to putting us on the 4th floor which I requested ground or second floor because of my disability. Then they put us in a kingsize small room that was for single occupant and I had to share a bed with my daughter. After yelling at the front desk and involving both the Air Transat reps, they finally g [... lire plus]ot our room correct. That was over 2 days later. Hence, they kept saying come back in 10 minutes and then they would say at the front desk to come back 10 minutes. That was beyond frustrating and very unprofessional of the front desk. On the positive, the beach was nice and the ocean and the food was good. I would definitely go back to this resort if they got our room correct. The staff at the restaurant and bars were really great.

Awesome Resort

Hotel was kept clean all around food was good ppl were very friendly.. great place all around..even the toilets in common areas were kept very clean.. no problems here..great place for the value......

Totally Satisfied at the Grand Paradise Playa Dorada

The resort has been well maintained, the rooms were fine, food was wonderful and plentiful. The bar staff, table waiters and entertainment team made our stay very enjoyable . We especially would like to recognize Hermie as our dinner waiter. He served 10 of us very well and keep the wine glass full at all times. Edgar at the pool bar was a ball of fun as well. Alonzo our beach vendor was also a great guy and a good salesman as well. We were pleased to have a visit with Nelson a beach vendor we m [... lire plus]et 15 years ago and he still remembered us as " My family". Weather while there could not be any better. We most likely will go back to Paradise beach " God Willing".

I would go back

We took a recommendation from a travel agent at trip central and she told us to go here. It is close to the airport which is nice. The resort is amongst other resorts and is very secure (friendly security guards all over resort at all hours). We checked in at night with no issues and from that point entering the resort until the day we left the staff were great. The entertainment staff was....entertaining and the bartenders, servers, maids, etc. were all friendly and were never "hunting" for tip [... lire plus]s. We did tip after every meal and when we got drinks but you never felt pressured to do so. The beach location we thought was one of the best when we walked the beach. There were other resorts when we were walking that had not many people there. The location is also very nice and in somewhat of a cove so the water was more calm. Being in our mid twenties we wanted to meet some people but also not go to a resort with a bunch of 18 year olds. The report was a good mix of ages. The food was excellent in the buffet. The a la carte restaurants were also very good. There is an Italian one (more formal) and another one on the beach. We liked the one on the beach more but both were great. If I have to mention any cons it would be that a couple nights our shower did not have hot water...We probably could have moved rooms or brought it to a maintenance workers attention but it wasn't a huge deal. I would definitely recommend going to this resort and would go back myself. Cheers.

Nice resort

We stayed at this resort March 03-10 2017. The staff is great, check-in was easy and we got the room we requested, it was clean and they had a fruit platter for us in the room which we thought was a nice gesture. We had a third floor pool view with a balcony in building 20. The buffet was good and varied. The shows were good, beach was great. We do believe this resort has the best beach area of all the resorts there. The shopping centre is great and a 5 minute walk from the hotel. Although this [... lire plus] resort is an older resort, the grounds are well-kept and very clean. There is no shortage of staff anywhere and you get great service at the buffet. Special shout out to Raphael in the bar,he always had a smile and a welcoming handshake for us every time we saw him. He does a great job! The Air transat reps were very helpful and went out of their way to help us with anything. Although we had bad weather for a few days, we thoroughly enjoyed our stay.

Grand Paradise Playa Dorada - Great Resort

We stayed at the Grand Paradise Playa Dorada for 7 days in March. The resort facilities were great, the standard room we had a large bathroom and a good bed, TV, mini fridge and working air conditioning. The resort was clean and well kept and the staff were very friendly, always saying hello as they passed by. There was one main pool which was pretty big with a swim up bar. The activity crew were always around doing water aerobics or other games. There were 2 main bars, a disco that's open ev [... lire plus]ery night and the food in the main restaurant was always great. The quality of the food is much better than cuba and there was always a variety and fresh fruit and vegetables. There were 2 a la carte restaurants which were pretty good as well, one (Edens) which has a beach view. The beach itself was nice, and the water wasn't rough, however, there could have been more chairs. There were people selling souvenirs on the beach however they weren't pushy. The resort is in a nice beach area and you can walk quite far along the beach passed the other resorts. There is a little mall with a movie theatre, tourist shops and a few restaurants and bars within the resort complex - a 2 min walk. The resort is about 20 minutes or just under from the airport. The weather wasn't great at the time we went - It was overcast and rainy for 3 days. It rained one full day and there wasn't a whole lot to do. The crowd was mixed - quote a few elderly people, middle-aged and some young people (20-30). Not a party resort. Overall, it was a great experience :)

Mixed feelings

We have visited this resort in February with a large group of friends. 20 people in 7 rooms. Our biggest disappointment started right away. They have scattered us all over the hotel grounds with complete disregard to families. Children under 10 were placed in different buildings from their parents We all specifically asked for adjoining rooms, but to no avail. Nobody at the reception was willing to help out. Their response was that the hotel is completely full. The indifference the front staff  [... lire plus]showed was staggering . It was quite funny that when one of the rooms was missing a bed, instead of staff moving one more bed in there, the same unpleasant man at the front without hesitation just changed them into another room. We were told to go at the morning meeting to arrange differently with the guide from Air Transat. So if you are booking extra room for your children, make sure the travel agent takes care of it at the time of booking, because they will not help you here. The Air Transat rep started the morning meeting telling all of us that if we need changes regarding our room, to contact the reception staff. Unfortunately this has continued throughout our stay. Anything we have asked for the response was negative, "we don't have it", we can't do that, we ran out. ( just to clarify , we have asked for mustard and such) To find a helpful person was hard. The only exception was the animation staff. They were kind and willing all the time. This was a big surprise for us, we were used to traveling to Cuba with this same group for many years and the warm and kindness we were treated with was missing here. Food was great, a large variety was made at all meals in a tasty way. If you like coffee, than sorry to say but they can't make it here. At the pool bar they have a better machine, but they open later after 10:30 am. If Rolli happens to be there he will make coffe for you, even though sometimes they had 4-5 staff in there, they kept pointing at their watches that they are still closed. Their way out of helping you is pretending not to speak or understand english. All their alcoholic drinks come from premixed plastic jugs. You will not get a freshly mixed mohito. Beautiful beach, sand and water, we spent most of out days here. They never have enough beach-loungers and they don't have ANY umbrellas. You fry on the sun because there is no shade. Plenty at the VIP section, even empty ones, just not for your use. We had a great vacation, but this is a resort I would never return to. For a country where tourism brings in the revenue as in this case, staff needs to be trained and picked differently.

Very good resort

The food was excellent, the staff very friendly and helpful and I the standard of cleanliness was among the best I have experienced in the Caribbean. The only drawback was the lack of elevators which I attempted to overcome by requesting a 2nd or 1st floor room. My request was not honoured at first but two moves later I found myself in a tiny first floor room. During the course of the holiday we ran into the following maintenance problems; A AC unit not working , B Telephone not w [... lire plus]orking, C safety bar in shower missing, D bathtub would not drain, E bar fridge requir d defrosting. The maintenance staff responded wwqquaixccklys to all complaints and all problems (except the safety bar) were resolved in short order. Beth fid an excellent job and was very helpful for which we are grateful.

Not a 4 star

Not a very good experience checking in, seemed chaotic scramble of staff trying to assign rooms. We were given a suite on 4th floor add on which had one window in each room but you had to stand on your toes to see out! On complaining a few hours later,we were transferred to superior garden view room which we had purchased in our package but it was not in great shape, certainly not 4 star! Fortunately the quality of the food, beach and pool area was excellent which overall gave us a nice vacation [... lire plus]!

Good place mostly

We really enjoyed the resort, overall. The beach was nice, food was good, staff were attentive and friendly. However, our room had some issues. The door to the washroom didn't close, there is nowhere to put clothes away and our thermostat didn't work. Our room was either freezing or really hot. We had to get up multiple times in the night and manually turn the air conditioning on or off. We asked them to look at it and we were told it would be fixed tomorrow. Unfortunately [... lire plus], tomorrow never came.

Nice resort

Very disappointed with our suite. It was up on the fourth floor. I would call it attic not a suite. It had windows, but all you see out of windows was rusty roofs. When we went into the suite, toilet didn't flush, there was poop in it. No water in the washroom at all. They finally fixed it about 10:30pm. Water pressure was so bad that we only had sponge baths for seven days. No fridge in the room. We asked for one three days in the row, and each day they said "we will get you one", we finally [... lire plus] gave up. There was a lot more, but what is the point, they didn't do anything about it. The resort was misrepresented, no mini golf, no bicycles, no workout room, etc. We booked three rooms, they all had problems, no air conditioner, no dressers. There is a lot more. We will not go back there. My husband and had room 1940, our sons with their families had room 2040 and 1145. This was suppose to be our family "happy"vacation, it turned out to be very disappointing.

Amazing resort

This was my 1st trip to Puerto plata but it's was most amazing trip I had.. Everyone in this resort were very nice...I will go there again and again. I did had hard time that I couldn't understand them because I did not speak Spanish and I did meet some people who did some English..thank you for great..thank you

Wonderful resort

The hotel was very clean and the grounds were always clean and staff were excellent. The wait staff were excellent in all the restaurants. It was so easy to find your way around the resort and lots of lighting and no stairs. I loved it and hope to be able to go again.

Fantastic resort

We loved everything about this resort...the food was excellent, the rooms were great and always kept clean. The staff was friendly and very helpful. Best of all, very little insects, clean beaches, great entertainment and amazing excursions. We don't have one negative thing to say. We'd return here in a heartbeat and would highly recommend this resort to anyone.

Very Very nice great place

We just returned from the Grand Paradise playa dorada in Puerto Plata Dominican Republic. This resort is very nice rooms great food fabulous pools clean and plenty of room. Staff terrific entertainment group and activity team terrific especially since we found out one of the young men was killed in a horrific accident when we weee there .And the rest of the team continued, but you knew it must have been very difficult for them all. Our hearts were with all of them all our representatives were gr [... lire plus]eat they answered all questions and assisted us if we needed help with anything.will return to this resort.Oh only complaint beach lounges outdated and looked old