Hotel full of Thieves

I unfortunately did not notice this until we had returned home and were unpacking, but we are missing $30 in cash and about $300 in the loss of my rose-gold bracelets. I am severely dismayed by this fact and have traced it back to the bracelet loss taking place on our last day. We had taken items from the safe as we were packing and ran down for lunch while housekeeping was in our room. I didnt check the items once we returned to the room. I cannot tell you how invasive and disgusting that i [... lire plus]s. I did some research after that and found over 800 reviews of people who have had items stolen at this resort. Yes, I read the reviews before hand, but they also have over 15000 reviews. Any thoughts I had about the resort prior to this are all gone. I will NEVER return to this resort and plan on telling every person I know about this and my experience. There are so many resorts at the same caliber in PC, chose another one.

Most Excellente!

Excellence Punta Cana is a great resort; we were there mid-December for 1 week and I highly recommend. The resort is very clean and the people are very friendly and happy to help. Grounds are gorgeous. Rooms are awesome. The beach was full of seaweed which upset some people, but we tend to spend most of our time by the pool. Food was great, though the lobster was overcooked - we're not going for a culinary experience, it's more about the warmth and relaxation. We did the "Excellence Club" a [... lire plus]nd loved it. Some people don't feel it's worth the extra expense, to each their own. We like the added touches. They ask for your room number at the EC pool to ensure you're a part of the club -- the only thing is, they do this in the morning only. So by mid / late afternoon, people who are non-Excellence members make their way over and it's not monitored in the afternoon. There is a bit of a language barrier, but not enough to worry about in my opinion. Highly recommend this resort.

Beautiful resort with an amazing staff!

I went to Excellence Punta Cana during December 2018 for 6 days with my boyfriend, both in our mid 20s. It was our first all-inclusive experience, so our expectations were high based on reviews I've read on Trip Advisor. I highly suggest booking through Trip Central as they provide you the full package including support and shuttle service to and from the airport. Upon arrival at the PUJ airport, it took us a bit of time to find our rep since there were a lot of people with names on banners,  [... lire plus]so make sure you look for your airline rep (i.e. West Jet, Sungwing). They should have your name noted down, and he'll take you to your shuttle bus. We waited for about 10-15 minutes and off we went to stop by a few resorts. EPC was the last stop, so it took about 45 minutes to get to there from the airport. Once we got to EPC hotel, we were greeted with a glass of champagne and a debrief on our stay and some hotel policies with a little tour of the resort, and then final stop at our suite. We stayed at the Excellence Club Jr. Suite Swim Up View. Some highlights of the resort: - WiFi across the resort, even in the beach area - Service was amazing; all staff was approachable, friendly, and accommodating - Some good options for food; we enjoyed The Grill and Magna for dinner - Private beach felt exclusive and relaxing - We wanted an hour later check-out, which went smoothly with an Excellence Club perk - Full bottle top shelf liquors was amazing - Room service was fast and easy Some not so great: - Our room AC was terrible, so it made our clothes and sheets damped and humid - Entertainment; the shows felt repetitive after a few nights - Activity options were limited; there was a nice gym, basketball court and tennis court, but the bikes were only available during a certain period of time and the pool activities were also repetitive Overall, an amazing trip and highly recommended for first timers!

Amazing Hotel

It was our second visit to the Dominican Republic and we decided to go with a more expensive hotel, which proved to be a very wise decision. Staff was much more friendly and pleasant. Pretty solid restaurants and beach.

Beautiful Grounds

Clean grounds, great weather and not too big so easy to get around. Always chairs available on the beach and by the pools so no need to wake up extra early. Food was just ok and wine/liquors selection was not very good. Coffee shop was the perfect place for a morning latte or ice cream in the afternoon. There was 2 resort cats that would let you pet them especially if you have treats for them.

Heaven on Earth!

The resort was beautiful and the food was on point. People on the resort were very friendly and quick with service. I have no complaints to make! I would like to thank Maya from Sunwing for helping us book this unforgettable trip. Thank you!!

Disappointing Experience

I was at Excellence from August 15 to August 25. I was alone there.The first thing I found out is that this resort is not for singles. Great internet access on grounds and rooms even on beach. No buffet restaurant for dinner, you must go to ala-carte restaurant. Some of those restaurants requires dress code and not all are working every day. Service is great and you will be offered drinks everywhere on the pool or beach. But be warned that the staff want tips for the smallest service th [... lire plus]ey offer you. Forget about sleeping in your room after 8 AM. The staff is so laud in the hallways. For this price I found the place to be disappointing experience.

Good resort

Overall the features of the hotel were good however the food was satisfactory. We appreciated that all of the staff made the effort to speak to us in English making our stay more enjoyable. Two of the bar tenders Kendry and Basilio were very helpful and went the extra mile to make us both feel welcomed and well looked after.

Everything I imagined

Manicured grounds host a small trail system through ecological gardens with free range wildlife and stocked feeding stations , free for guests. Rooms and common areas are spotless, pool areas are as clean as the day they were installed. Food at all the onsite restaurants was above average service was always with a smile and they bend over backwards to make sure your dining experience is memorable. Service at the 9 on site bars was quick and the drinks were always made well. The beach area wa [... lire plus]s well kept Nd they remove the washed up kelp continuously. Live entertainment at night was enjoyable, as were the special nights with dinners on the beach etc.

Amazing Honeymoon!

Staff were very friendly and hospitable. Rooms, pools, buffets and common areas always very clean. Food was excellent! Lots of different options for dinners, we enjoyed all restaurants! Loved the drinks and servers by the poolside. Would definitely recommend!

Best resort I have ever been to!

I cannot say enough good things about this resort. My best friend and I went for 3 nights to celebrate our 40th birthdays and didn't want to leave. Not nearly long enough. The pools and grounds were immaculate (always staff working and saying hello), staff were so friendly, especially Junior A and Jhonny. Our last night Jhonny made sure we got a table at the Lobster House and that our wine glasses were never empty. We were being treated so well we actually thought he had mistaken us for someone  [... lire plus]else! All the food at the restaurants was delicious and staff so lovely. We only went to the buffest for breakfast and it was wonderful and lots of choices, so I imagine lunch and dinner was the same. We got a swim up suite which was so worth the extra money. Even with the swim up bar right outside our room it was quiet and tranquil. Guests wanting a more party experience could go to the main pool area. Shows at night were very entertaining. I would go back in a heartbeat!

One word to describe it....WOW

This was my wife and I 10th all-inclusive vacation. Never once have my wife and I ever said we got to come back to a particular resort except for this one . The Excellence Punta Cana was fantastic, everything from room, beach, staff and especially FOOD! We will go back....

This resort was "Excellent"

The hotel certainly lived up to its name. The staff were exceptional as was our garden view room: No line ups at the restaurants - most were very very good! The grounds were beautiful.. SMOKING !! everywhere except the restaurants. Pool areas, lounge areas - the evening shows even permitted cigar smoking. There should be designated areas for smokers at the resort and those who wish to indulge can go to those areas while the rest of us can enjoy a smoke free vacation!!

Excellent Resort

What can I say that has not been said already. This was our first time at the Excellence Punta Cana. We have stayed at the Excellence in Mexico and knew what we should be getting and we were not disappointed. From the time we arrived we were welcomed with open arms. The staff were very friendly and accommodating. The newly renovated rooms are nice and clean. The food was excellent from the buffet to the restaurants. The beach was fantastic and you could go for walks along the beach withou [... lire plus]t any issues. We were a group of 10 and no matter where we went at night time for our meals they were very accommodating. thanks to the help of Yaritzabel who helped in making this possible. The only drawback was that there were no floaties for the pool. I know this is minor but for a non swimmer it meant that I did not spend to much time in the water. All in all if you have not tried an Excellence please do you will not be disappointed.

Great location

room grounds dining all 5star location although great too far from the airport dining was good not great excellence mujeres by far the better resort a small problem with smokers no control over where their supposed to light up

JUST MIGHT BE MY FAVOURITE RESORT SO FAR!!

Just got back from this beautiful resort last week. I was a little hesitant in going as I have been to Excellence Riviera twice and loved it, except you couldn't get in the water there as there was tons of seaweed, although they kept the beach cleaned up, the water was too dirty for me. Therefore I liked ERC much better. I was concerned after the renovations, that maybe it wouldn't be lush or green enough for me, I like the tropical feel of a resort. I had nothing to worry about, everythi [... lire plus]ng was beautiful and pictures do not do this place justice. The food and service was every bit as good as in Mexico. I liked the set up of the martini bar and theatre so much! The only negative things I can think of are, I would have liked a screen door on my patio and I would like to see some live music, out by the pools in the afternoon. Neither of these things would keep me from booking here again.

Beautiful getaway

We visited this resort from April 5-12, 2018 and took advantage of their Excellence Club offering (which we highly recommend since it offers quite a few perks). The property itself is absolutely stunning, with a very wide beach frontage and immaculately kept grounds with lots of amenities. There is never a shortage of towels or beach chairs/palapas. We found a place to sit every day at various times of the day. Through the Excellence Club we had access to a private pool, bar and beach area, as w [... lire plus]ell as an exclusive restaurant called Magna, with a fantastic patio. There is a wide variety of restaurants at the resort and it's nice that you never have to make reservations. The one exception is at the Asian restaurant, Spice, where you do need to reserve a spot if you want to sit around the hibachi grill. This was a fun experience and is highly recommended! We thought the resort food itself was a solid 4 out of 5. It was always good, but rarely did we consider it a "gourmet" experience by North American standards. Our favourite was the Lobster House and we were not as impressed with the French restaurant. Salad bars are lacking the wide variety of ingredients we've seen at other resorts. The buffet restaurant offered excellent custom omelettes and a wide selection of other foods, all of which were very good. We visited the specialty coffee and dessert shop many times and loved it. What makes this resort stand out is the staff and the superior service they offer! Everyone was very friendly and couldn't do enough to ensure we enjoyed our vacation. We met many people who are repeat visitors and we can see why. There are also quite a few shops on the property offering a good selection of clothing, jewelry and souvenirs at reasonable prices. We did a shopping excursion organized through Air Transat, but found the prices and selection were no better than on the resort. Considering the long bus ride, it was pretty much a waste of time. The resort's gym has amazing equipment that is new and clean. The yoga class was fun and very relaxing. You can also borrow bicycles or play tennis, pool, ping pong, etc. We visited the disco one night and had a blast. There is no shortage of things to do at the Excellence Punta Cana. As for our Excellence Club room, it was nice but not outstanding. However, the bed was comfortable and everything worked well, and room service was good. All together, we'd definitely recommend this property for those looking for a relaxing holiday complete with all the amenities in beautiful surroundings. Note that the water is quite rough at the beach; conditions were red flagged on several days during our visit. A special thank you to Adan, Danny and Randophi (sp) for the above and beyond service.

Amazing Stay!

From start to finish we had a fabulous vacation! The service, food, cleanliness and location were all superb! We would highly recommend this resort! We never had to wait for seating at the a la cartes and there were plenty of lounge chairs and huts available. Excellence Club is worth the money. The spa was fabulous!

Save the best til last

When you're the last one off the bus from the airport you're on edge wondering.... but from the minute you step foot into the lobby you are greeted with champagne and a cooling towel that is just the beginning....the staff is happy and it shows.. anything you ask for they truly try their best to get it for you. The entertainment staff treat you like family.....Marco is #1... The Oregano was our fab breakfast spot.....other than the buffet.... Aroma cafe was our daily afternoon treat...the spa w [... lire plus]as totally amazing...the hydro therapy a must do......just avoid the parrot enrout e...they attack buttons and all jewellery ....take pictures from a distance. All the restaurants are superb...no reservations required..... very short wait times well worth the wait This being our first adults-only all inclusive Resort we would definitely recommend the Excellence group of hotels We went at high humidity season I would recommend taking a damprid but they do offer dehumidifiers for the room if it is too damp for you... the resort has been newly renovated and all rooms are very spacious and modern.

Gorgeous resort, fantastic food, be careful of room you book.

Absolutely beautiful setting, food was super. Pools and ocean perfect. However, be careful of the room you book. My wife and I booked a Junior Suite with a small pool attached to deck. Requested oceanfront. Our room was at the far end of the resort, looking at the woods, pool was in the shade and only 2' wide as opposed to 6' wide pools In all the other rooms. THE RESORT CLAIMED, they were full and didn't have any other rooms. They gave us a new oceanfront room without a pool, BUT, REFUSE [... lire plus]D to refund any money for the downgrade. I don't think this the fault of Trip Central, but a suspect business practice on behalf of the resort. Nightly entertainment was also very enjoyable, just be cautious when booking.