Average Resort

Oasis Sens is ok if you are not looking for amazing food. Did not have a safe in our room so after 2 days of asking for a safe and not getting anywhere, we shared with our sister who was staying in another room. Beware of staff at reception, they charged us more for the internet and even after telling them, they did not reimbursed us. They made copies of our receipt and said they would deal with the employee directly - beware of Rashid at reception, he's a thief. Elizabeth the manager, did not w [... lire plus]ant to give us our money back until the next day once she spoke with Rashid. Too late we were leaving!!! But overall, it's ok. The pools are beautiful and just like any other places, some bartenders are nice and others are jerks. Anyway it's better then shoveling snow and staying in the cold. Depending what you are looking for, I may or may not recommend this hotel. If I was go book this hotel under $1000 including taxes I would go, but would not pay more.

Nice little Resort

Everything is well kept (needs a little upgrading)and more a/c inside of hotel !! Staff is very good and will do anything to make your stay a good one !!! The beach of the resort is 1 of the nicest beaches I have been on in my life !!!

Great adults only resort

We travelled with 5 young adults to this beautiful resort. It was kind of quiet but the pools were never full and the beach was beautiful. Unfortunately, the waves were to strong to swim; you could get hit by the waves if you like that. No tennis on site which we had specifically asked about so that was disappointing. Food was good and we enjoyed the swim-up bar (Gracias Carlos!) The Entertainment left to be desired although the snipets of Cirque du Soleil in the lobby were amazing.

Nice resort but with not many planned activities

You promised our group of 7 that there was tennis but THERE WAS NONE! The grounds were clean but had few planned daily and nightly activities. Did NOT get an ocean view as requested either. Food was excellent though!

Its the littel things

We really enjoyed the little things that were done for us ,the staff had all the time it takes to make sure we were well taken care of .We had clean rooms good food excellent bar serves .We would go back ,a big thank you to all the staff .

Awesome resort!

The resort staff were absolutely awesome! Rafael was supper! The food was really good. There wasn't a meal that I didn't enjoy. The rooms were really good, we had a great view out of our window. Again the staff was fantastic.

Pretty good

Everything was pretty good. Though the food wasnt that great. Too greasy. I wanted more authentic Mexican food. The pool and beach was amazing. And I loved the room. Service and price was good. I'd recommend it as long as you aren't looking for great food.

Not as good as I expected

food was fair.night entertainment very poor.rooms fair.swimming pools good.poor service in resturants.IIt was rated 4 star ..sorry I dont think so...may be 2 1/2 star....not even 3.I will never stay here again.

Just Average

Our stay at Oasis Sens was slightly disappointing. We had travelled to Mexico before and had excellent experiences, however this time we opted to stay in Cancun instead of further down in the Riviera. The pr ice of the resort was great, however when we arrived our room was still not clean, despite the fact that we arrived at 9pm. We ordered room service that night, and the food was pretty good along with the service itself. As the week went on we got a tad bored on the restaurant options availab [... lire plus]le to us. The menus didn't change so you ended up eating a lot of the same things. The drinks were also not the best. Cheap liquor and cheap sugary mixers instead of juice. Tolerable, but not the best. We did eat at the special restaurant one night and it was an awesome experience. We had our own dedicated waiter that night (only 1 other party was dining), the food was spectacular and just all around worth the money. Sadly the resort night life was pretty much nonexistent. They have a nightclub on the premises but mostly live bands and no DJ, and it shuts down before midnight, so you have to travel into Cancun to get any sort of night life. The biggest issue we had was with the room. The room was clean, although dated, but on the last day a wooden panel in the ceiling fell down and hit me on the head while I was emptying the safe. It left me with a large goose egg, and a nasty headache for my flight home. We also didn't recieve so much as an apology for what happened. We called the front desk and maintenance came and fixed the hole in the wall, and broken thermostat the wooden piece had hit, but every time we mentioned me getting hit in the head we were ignored. I late filed a complaint with the resort and was offered a free room upgrade and late checkout on our next stay. Which we never took advantage of. The cherry on top of everything was that we were told we couldnt request late checkout until the day before our departure since our flight was late in the day. When we actually tried to get late checkout they told us that was not possible since we departed on a Friday. Fine. They told us to come down in the morning and they would give us a departure suite to shower and hold our belonging until our flight. Again, when we asked they said they didn't do that on Fridays! So we had to live out of our suitcases in the lobby on the last day, and avoid the beach because we had no where to get clean.