Not going back to Sirenis

Hotel staff amazing, the entertainment team was really good. Check In: I had to go to ask for extra key and asked for bellboy front desk did not have a clue what is Costumer services. Room should be close for Reno (1*room)AC, TV, plug socket not working, bathroom condition, discusting. Talking with other guest, they had same situation. Will not go back to sirenis, until hotel have a full renovation. Kids activities was really good

Terrible resort

Hotel was outdated air-conditioning did not work in room or any restaurant management was rude food was awful rooms were not cleaned thoroughly service was terrible pool was filthy slow service at all bars

We enjoyed the beach and pool

It was a nice resort .. Loved the pool and beach . A lot of rude and pushy people made it difficult to enjoy the buffet . The food wasn't very good but the people we travelled with loved it , maybe we were too picky? Our room was musty and had some mold but due to the humidity there it would be expected . The workers treated us with kindness as we them . A word on the vendors they have there , the resort really should get rid of them, very few took no for an answer would not leave us alone even  [... lire plus]if we walked to the other side of the sidewalk . The shows in the evening were enjoyable ....Would rate it a 6 out of 10

Great Time!!

There were 5 of us there to celebrate a 35th Wedding Anniversary. We had a great time. The rooms, food & service was good. We didn't have any issues. They didn't do anything special for the Anniversary even though they knew that's why we were there. The only suggestion I would make is to ask the vendors on the walkway NOT to persist to get you to see their stuff. Asking to view it is one thing but to say you promised, you would stop and actually bother you is another. I'm not saying don't  [... lire plus]have them there, just not to make people feel bad if they don't stop. I found a lot of the guests did not speak english which was disappointing as we like to chat with people. There were a lot of Russians and a few people from Germany, Spain and Argentina and of course some Canadians who spoke english. The shows were very good. We tried the water park which was fun for all 5 of us adults!! We enjoyed the casino and donated our $20 each per night. Nothing outstanding but nothing went wrong!! So all and all - we had a GREAT time!!

Wonderful resort

Great resort however the beds were quite firm!! Bartenders were awesome and service was great! Pool was clean and always lots of people! The disco was good and the entertainment was good but could of been a lot better! The water park is great and the casino is small

Nice

I would recommend staying on the other side of the resort it is renovated and VERY nice,this side isn't so nice but they say that they are going to renovate.The staff are awesome and very helpful.Hope this helps.

Great resort for kids and adults

Rooms were pretty good considering its been 18 years since it's been renovated. The main restaurants were very Hot and could use some AC. The water park was great. The food never seem to be quite warm enough, but still pretty good.

Very good trip.

Grounds and beach amazing. Kids loved pools and waterslides. Good was reasonable. Only lesser feature was the rooms which were just a bit worn. Staff was friendly. Lots of places to get a drink. Over all good place for the money.

Would not go back if someone paid me to

Between the harassment of staff to buy into a timeshare (which they lie and don't tell you about - just go to the "VIP breakfast") and the mold in the room - i can't really decide which was worse. My daughter developed a respiratory infection, and the manager refused to move us. Beaches were beautiful (but the pool also had mold) and my daughter enjoyed the kids club. Would never go back.

Very tired resort

This hotel is in need of a face lift. The room set up was good but the furniture needed to be replaced. We had to cover the sofa with a blanket to sit in it. We would not even consider sitting on the patio furniture.

Good vacation

Was a little nervous about going after reading many bad reviews. Wasn't near as bad as some people say. Great beach, nice grounds, excellent staff but dated buildings. Renovations apparently starting soon. Good resort can be a great resort with some much needed renovations.

Employees not as friendly

Hotel was nice for an older resort. Employees lacked customer service skills. I found they pushy, rude, and would only serve you if you held money. The lady in gift shop kissed her teeth at my son for asking to exchange his flavor of chips (direct echange). Had eyes rolling when I didn't want to purchase other items. It's a shame as I loved the resort and beach but some of the workers ruined my good mood most days. I couldn't believe they acted like that.

Beautiful long beaches

I really liked the fact that the resort was big, and even though it was full you never felt crowded. The people were very friendly and helpful. The beaches were amazing for walking every day. The food was great. There was a wonderful variety of fruits and vegetables at every meal. The weather , not that they can control it, but during my time it was perfect. The suite I was in was nice and clean, the housekeeping staff were very discreet when doing their jobs. People were very helpful with there [... lire plus] information. The only thing that bothered me was the people who would harass you on the beach during your walk to come check out their wares. Also the little market they set up at the resort was nice and a great way to get some souvenirs, but the venders were way to aggressive for me. Someone should tell them that if they let you look on your own without such pressure, that they would do better. More people would stop to look. The way they grab you just pushes you away. All in all I had a wonderful week at this lovely resort The Sirenis Tropical Punta Cana. Thank you!

Amazing trip

trip central and air Transat you guys made our trip amazing thank you so much I will recommended you both to all my friend and family please one request I hope sarnies hotel and casino will upgrade their rooms . thank you thank you thank you .

Needs some TLC

We went with a group of eight people and had booked four rooms. The next day there was a strong odour of sewer gas in the two rooms. We went to reception and had the rooms changed with some persuasion. The beach was nice and staff was very friendly. Pool needed a little tile work repaired but was nice and big with the activities all on one side. Did not have any trouble getting chairs at the pool or beach.

Mostly quite good

Beautiful, manicured gardens and property. Gorgeous beach, deep, soft sand. Warm water. Pool areas excellent. Swim up bars great. Pool activities fun. Nighttime shows were enjoyable. Downfalls: Alot of complaints due to very old and decrepit rooms in parts of resort. Food is a hit and miss. Not good for foodies. Steak house quite good. Generally great review. But cross your fingers for a newer room. Apparently big room renovations coming sept 2016..would recommend after that time.

Huge Resort and Great Beach,

The resort is massive (almost too big), tons of places to go and relax but the beach is the best part. Beautiful and huge we spent most of our time on the beach and didn't even touch the pool, which was smaller than I thought and the swim-up bar only has a few seats! The only part of the beach we did not enjoy was the fact that all the staff constantly come up to you to sell you adventures - same with the venders but they were only there 2 days of the 7. There are plenty of lounge chairs by the  [... lire plus]pool and the beach as well as covered areas. And we walked for hours along the shoreline which was amazing as well. The food was great, the main buffets always had a ton of food but the restaurants weren't as good as aspected and sometimes too busy for a reservation. The buffet by the pool was good for snacks too. However, a lot of people from our group still ended up getting sick and were still sick once we returned home. The bars were also great, and bartenders know their drinks and are very friendly. The Disco was super fun but one day of the week it was full of staff (Valentine's Day) which was great but it also meant the bartenders wouldn't serve you (we waited 25 minutes for a drink with our friends wedding planner standing beside us not helping) and they wouldn't play any songs you requested. The rooms are amazing. Each has a little living room, air conditioning, stocked fridge everyday, two tv's, two beds, robes, huge closets and a balcony! Overall, the resort would be great for families and other groups or couples who like a large resort where you can sneak away and do your own thing. But it is not good for people who do not want to get hassled every second to buy something, someone who wants a large pool and swim up bar or someone who wants a more intimate experience. I do not think I would return to this resort in Punta Cana but I did enjoy my time!

Good resort for price!

we paid for an upgraded room and it as worth the extra space but not so much the features! it's worth the money i paid (1300$) but not worth any more than that unfortunately. A lot of walking, which may not be good for an older crowd, and far from downtown which isn't great for a younger crowd. It is a good family resort.

Good Resort

Hotel was nice, friendly staff, grounds kept very clean. Ocean was beautiful and nice big waves to ride. The pool is really nice and big and very easy to walk into as your didn't need to walk down steps. I personally just found the resort too big. Too much walking and really busy.

Great beach

The beach and resort were nice. The food could of been better. My son got sick one night because of the food. I had a little stomach problems the last day. I liked how the resort was all by itself which made walking on the beach nice and peacefully