Not a 4 or 5 star hotel (medium)

Hotel itself needs major updating. ex: condition of the bathroom was disgusting. Bathroom door at the bottom was falling apart. Mold, rust, broken equipment, we had no toilet paper roll dispenser. Bedroom patio door curtains were not sliding easily (needed new hanings). Patio chairs need replacement. Grouting needed to be done all over. But the maid we had always kept the room & bathroom very clean, fresh towels daily, toilet rolls daily and mini fridge was always filled. So maid service was exc [... lire plus]ellent. General areas were good, clean. But again Lobby could use updating and waterslide area needs updating. Grounds kept very nice and clean. Beach and pool area very clean. Bar and restaurant staff and service very good (especially morning Server "Ana" at the Buffet restaurant was excellent). Most employees were pleasant and helpful. Checking in we had a Concierge named Luis, he was very nice, helpful (a little bit over the board at times) but we did not appreciate him indirectly asking for tip for his services. Also we had asked for a room on top level floor with ocean view. We did not get anything close to that.

Overall Good Vacation

First the positive - Beautiful well kept grounds. Entertainment team was incredible. Food at the buffet was good. Negative - rooms badly need renovating. Bathroom not great. Chairs on balcony a disaster!!!

Soso

The rooms need face lifts and repairs, the pool was in poor condition. Many of the tiles were broken or damaged, algae was found on the walls and most corners. The grounds were well maintained and the a la cart restaurants were quite nice. The buffet was boring, pretty much the same everyday. Sadly, our fault, but we were expecting the white Punta Cana sand that we had on many other trips. This resort is on the Atlantic side so the sand was tan. Nice beach to walk though.

Dated.

We were given rooms in B block which we were told were the best. When we went to get our keys we were all now in J. J had a major problem with sewer smell & air that didn't work. 2 in our group had to insist on a change due to health concerns. New room was much better but we had to get help from our Transit rep because the front desk kept putting us off. pool bathroom is disgusting. They need someone there more often to clean & supply.. Food was decent & the wait staff very pleasant.

Disappointed with the rooms expecting more for pri

Like that the resort is near the beach. Food was good. Loved the catch of the day but overall not the best resort I have been too. A bit disappointed for such an expensive resort. Would not come back ever.

Good resort

Traveled with husband, 14 year old daughter and 70 year old mother in law, good resort very big a lot of walking. Resort is showing it's age needs upgrading. The beds a very hard, rooms were kept clean, staff very friendly, food was plenty and very good, evening shows just ok very repetitive.

Great New years food very old rooms

Nice grounds and pools. Good variety of food. The beach would be amazing if they cleaned it every morning. We did get travellers diarrhea. We paid for a suite and it was old, we couldn't sit on the patio chairs in fear of them breaking, the beds are extremely hard with a plastic cover. The pillows are chunks of foam... Needless to say we didn't get a good nights sleep all week. I will say that they had a beautiful New Years Party :)

Ok, family vacation.

The hotel needs serious remodeling. It's very run down. The staff was great. That's the only good thing. The food was ok. Nothing great. The rooms were terrible. 2 star at best. Drinks had hardly any alcohol it them. Desserts not good at all. Entertainers were good.

Average - neither exceptional nor dreadful

The rooms are more like a 3 star. Pool 3 star. Lobby and main restaurant 4 star. Other onsite restaurants 3 star. This place is good for people who don't want to spend too much on a vacation and still have a decent experience. The rooms are old, the pool is old and has some mold in and around the tiles. I saw 3 cockroaches in the poolside grill and onsite Japanese restaurant which was disgusting. The slides are not safe - they scratch and hurt the back and your head bounces off them. The upside  [... lire plus]of this resort was the food was pretty good in the main buffet restaurants, the lobby is nice and clean and the beach is nice. Would I ever go back? No!!! Never!!! Not unless the price was cut in half, then I might consider it.

Very disappointing

Upon arrival our party was spilt up we had 15 of us in one building and the other family in the other side of the resort front desk said they could not help us. Rooms were old!! the renovated rooms that we booked were just painted LOL bathroom room WOW - sink leaking water every time we used it we had to keep towels on the ground under the sink. Bathtub WOW rust everywhere!! On day 5 of our vacation someone came into our room and painted over the rust with white paint. fridge not working we aske [... lire plus]d front desk to fix it 4 times all they did was unplug the fridge and plug it back in (I lost my daughters milk). The pools had mold all over them and the food was not OK but they ran out of everything everyday and would not refill. Entertainment was not worth watching we watched 1 show and never went back. We ate a 1 Resturant and while sitting for dinner there were roches that clawed along the tables.

The resort was fantastic

The overall resort was clean, people pleasant had a wonderful time, would go again had a great time took 26 people with us and they would say the same thing, the drive from airport to resort about 45 min. The food was great would recommend any time.

Big disappointment

Its only saving grace was the amount of places to eat in the amount of pools. The sink was falling apart in the room, the walls were filthy, the sheets had stains, and there was mold on the ceiling in the bathroom, not just a little bit a lot! , it got so frustrating we just gave up. We made the best of it, the kids had a lot of fun at the water park.

Very good Resort

Everything was Ok, but something was wrong with the food as my family experienced stomach pain and diarrhea. Beach was great and shows every night were Ok. Pools were good are staff were amazing. The kids enjoyed everyday of our vacations. Last day after check out, they gave us a room to prepare ourselves for the flight, but the room was very bad, it smelled bad and it was flooded. Good in general, but it could improve more things.

It was an ok resort

The food was not very good. Beach looked like lake water, very cloudy and not white sands. The pool was very dirty. Service was not good but the staff was nice. Overall would not recommend this resort to anyone.

Go somewhere else, for real

I just just returned from Sirenis with my boyfriend and after reading reviews we were hesitant but also realize so travellers have higher expectations about the little things then we do so we usually brush them off. Well this time we shouldn't have done that. I would consider myself a well versed traveler when in comes to all inclusives, traveling somewhere every 8 months for the last 10 years and this is the only place that I have gone to where all the negative reviews have hit the nail on the  [... lire plus]head ! I emailed the hotel prior to our trip to request a room in a certain area and they returned my email promptly says they would do their best but nothing could be guareteed. Totally understandable. What I did not expect was to check in and be put in a room and the very back of the resort that had a pile of garbage outside the door and wasn't even the one bedroom suite that we had paid for. When we were sent to this room... Without a bell boy, dragging our bag across the resort....which I have never had happen at a resort apon arrival.... I knew the room would be unsatisfactory as the lady at the desk said "if this room is not okay come back tomorrow and we will see what we can do". I didn't wait i rolled my bag back to front desk and demanded a new room. Next thing I know they are taking is to another room with ocean view. Again not great room but great view. So we were happy but then we realized that that was going to cost us 200 US to stay there. Refusing to pay they took us back to front desk bag in hand then to check out another room that smelt like raw sewage. Needless to say that at this point we were very frustrated and it was 9pm. We knew they had more rooms as it was a Sunday in sept and the resort wasn't even half full but these were our options. I know they played us because at that point we had no option but to upgrade because everything they offered us was disgusting. I feel like they saw my email and used it against me because they knew what I wanted. I was not happy. I am sure at one point this resort was great but it seems they have let it go. The layout is good and the gardens were very nice. Ana our server at the buffet was amazing always decorating our table for us every morning. And johnathan at the tropical pool bar was great. They made our stay more enjoyable. As for everything else rooms are falling apart, pools falling apart, no ac anywhere really even brutal in room, concierge just wanted to to do timeshare breakfast and would give run arounds with a al cartes. They let the locals in on weekends which is over whelming even let them play their own stereo and music at the pool. This is definately not what we wanted from a resort and will not be returning.

Amazing Resort!

I absolutely loved this vacation! First time to the DR. The room was spectacular. We had 1 Room in building Q007(king bed) and we had another in building N002 (double bed). Both were gorgeous. The bar service by the pools, swim- up bar, and buffet were fantastic. Excellent hospitality and amazing taste at all the buffets and a la cartè restaurants! I tried the steakhouse (get the chicken!), American (was okay), and Italian was great. Workers: (manager) Haveyere (if that's how his name is spelt) [... lire plus] and this amazing guy Pilar in the concierge made our stay most unforgettable. Thanks soo much. Beach was okay, I much preferred the pools, clean and beautiful. Ooh and the water park Extreme fun for the whole family! They also have nightly entertainment and an old school Casino still fun. Great Trip over all. If any excursion will be explored do the Catamaran, bar far the best! Enjoy!

It was alright but not up my ally.

This is my first time going to Dominican Republic. I have also been to Cuba and Panama. I don't know if it's specific to this resort or not, but when I'm having difficulty getting beers in a can so that I can drink after 2am when apparently everything is shut down, it makes for some frustrating times. I like to go to these resorts to have a good time and not have to worry about having a specific wrist band to get specific top shelf booze. I was told by tripcentral on the phone that I would have  [... lire plus]access to all top shelf and that wasn't the case. When I spoke to the airtransat supplier of the issue I was told nothing could be done. The food and weather we're great. The pools were a bit dirty and needed some work. The grounds were well kept. Staff was friendly. Apparently I am not able to get an espresso at the lobby bar before 9am because they are closed. Both times I went to Cuba, I could get whatever I want 24/7 and that includes having fresh fries at 4am not fries that have been sitting in a buffet for hours on end. Also, every 3rd day at this resort, they have local vendors. Avoid at all costs. They are extremely rude and pushy. Were not the nicest rooms in the world, everything I brought back home with me smelled of mold. I didn't have a horrible time but I think this resort is better for families and older couples.

AMAZING TIME

I recently stayed at this resort (April 19-27) Overall this Resort is Amazing!! The Staff was great and super friendly. Antonio was the best beach waiter, ensuring our drinks were replenished every 20 minutes without needing to ask, he was even able to put an early hot dog order in for me:)!! Luis... Breakfast waiter and Mediterranean waiter, also made sure we were well taken care of!!! They beach was fantastic! The water was crystal clear and no seaweed most of our stay. Air transit Representat [... lire plus]ives were very helpful and spoke clear English and were always on site and if not they left their cell numbers in case of an emergency. My one and only complaint would be that I requested an upper level room as I did not want ground floor and unfortunately I was given a ground floor. Thankfully my sister was staying in her own room and we were able to bunk with her for 1 night while we waited to change rooms. The Staff changed our room the very next day and we were put up on the second floor and much better room. However the rooms were a bit dated and the pillows were terrible:( The food at this resort was delicious, and I mean all of it!! The buffet( breakfast lunch and dinner , the beach buffet , The Steak house, Mediterranean , and my absolute favorite The Japanese. We did one excursion , the catamaran , our tour guide Francisco was incredible!! All in all this Resort gets a five star from us!!!

Fantastic Family Resort

This was our first family vacation away, the staff were amazing! I have never seen a bunch of people so dedicated to making our stay an unforgettable one. Special thanks to Eddy Rodriguez who was our waiter in the Buffett - exceptional service Thank Eddy see you next year

Awful!!

The Sirenis Resort does not qualify for 4 stars (much less 5 stars as stated on there website). On a positive note: Cruz our cleaning lady and the young guy at the trampolines were nice and polite. Dirty room with water dripping from the ceiling, musty smell, dirty walls and bath tub, chipped and broken furniture. Dead birds and a mouse at the pool. Pool Smells bad, has murky floors and green algae. Stale milk served in my cofee at waterpark . Served myself a salad at buffet, in it was a plastic [... lire plus] spoon. Long line upsand wait at buffet. In general staff is misinformed. Some are nice, others very rude. Hotel is in dire need of improving their cleanliness and requires a lot of maintenance work. Employees need customer service