Fantastic place - BUT

The room cleaning crews are exceptional . Everything was very clean . The food was great . BUT , we would not return unless the pools were heated . They were un-useable. ( any colder and they will need to rent skates )

Small resort, but lots to do.

Hotel is old! Rooms are good, nothing fancy. Even the upgraded rooms are not nicer, just bigger. Buffet is not great. Restaurants are great! Service is not good. Not a single server on beach or poolside. Always walk to bar.

Awesome resort!

I took my daughter to Memories Grand Bahama resort for five days to have a mother and daughter quality time last December for five days and we had a great time there as the resort was in a perfect area!

Average Expectations

We were disappointed with some aspects of our stay at this hotel. Upon our mid morning arrival, we were told we would not have access to our rooms until 3:00 p.m. We were advised to select comfortable clothing from our suitcases and change in the washroom and return to the front desk in 4 hours to pick up our room keys. After being up since 1 a.m. the last thing we wanted to hear was that we could not gain access to our rooms until 3:00. This was the case for everyone arriving from Ottawa. Not a [... lire plus] good way to start your trip. The island view room that we paid for was the top of the hotel roof. We tried to get our room changed but the hotel was not willing to move us. We had trouble with our coffee maker which did not work at all. After 2 failed attempts to get it replaced, we gave up. We had an electrical outlet sticking out of the wall which was repaired right away by the hotel. We had issues with the toilets not flushing properly. They were water saving toilets which we had to flush multiple times just to flush toilet paper. On the positive side, the hotel staff were very friendly and welcoming. The hotel was very clean and the food was very good.

Average resort

Very clean resort. Closer to shopping. Pools were great never had problem with pool chairs or towels. Always enough. Staff were amazing they were very helpful with any demand. The food was not as great and the check in process needs some changes. You can't let people arrival at 10am and get stranded in the lobby until 3pm. Some of us wanted to go our rooms and have a nap after getting up so early fit the flight.

Not good memoriee

Our room was disgusting. One word. Carpet. The minute we walked in our room the carpet smelled, was damp and just looked old. The bathroom was so tiny. It took 3 flushes to get everything down and smelled of urine in the entire bathroom. The shower was hot! But the shower itself looked gross and not clean. As for the resort itself outside the room was overall nice, food was good, steakhouse was amazing. I would not go back though.

Great Family Resort

This resort has it all; great food, friendly staff, comfortable beds and the best beach in Freeport. The vacationers were almost all from Canada - which made the stay friendly and relaxed. The activities were fun and inclusive. Great value!

Better then expected

Food and service was great especially Suny at the steak house Special acknowledgement to VJ who handled the beach activities Not sure of his name but the bar tender at the central bar was really good. Down side the pool was freezing!!!!

Great time, great resort

We stayed at the resort the week of November 22. I was pleasantly surprised. We were greated with a signature drink and the check in process was quick. Our room was fantastic. There was a balcony with ocean view. The staff are very friendly. We had a lot if fun dancing at the bar every night. The beach was amazing, soft white sand and beautiful Caribbean ocean. Loved the steak house and the Japanese restaurants as lots of fun (heads up, they rush you out if the Japanese restaurant for the next s [... lire plus]ervice). Not a lot to see in freeport, if you are looking for beach and sun it's a great spot.

Great resort

All in all it was a good week. Hotel, food, rooms all great service was fabulous everyone was very friendly. Downfall was the entertainment crew, they were rude, annoying and not very good at what they get paid to do.

Very Nice resort

The resort was very nice, the staff very helpful, friendly and kind. The food good. Entertainment needs improvement. One little problem was towel and wash cloths shortage. However those couple negatives would not prevent me from going back there because the positive made up for it. Loved it and will go back anytime.

Memories Grand Bahama

The rooms and food were quite average but overall the stay was very good. Great staff, the beach was excellent, not much to complain about. We really enjoyed the location, lots of great shops across the street to shop at. Would definitely go back.

Very good resort just renovated

The hotel is a very nice resort. Alex the manager of the resort was fantastic to me, if you have any issues he's the guy to speak to. Nathan at the buffet was so polite. The restaurants where great. Oren is one of the workers and he goes out of his way to help you. Casino was so much fun.

Great Holiday

Check in was chaotic. 1st room we were given had no patio/balcony or even a window that opened. Paid to upgrade to oceanview balcony. Resort is small compared to past vacations. Food was good. Repetitive, but always something. Tepanyaki was amazing. Drinks fantasic. Beach was the absolute best feature. Aways a chair shortage due to people "reserving". Very short ride to airport. Pool nice. Waterslide not functioning. Staff, absoutely the very best!!! Would return to area, but a different resort. [... lire plus] Flying Fish restaurant near by is a MUST as is Tony Macaronis at Taino Beach!!!

3-star resort, at best

Pros: beautiful beach, steakhouse and Italian restaurants were great, close to airport, proximity to casino was awesome Cons: rooms (especially the one without a balcony) were terrible, food at the buffet was bland (better than Cuba, though), sub-par entertainment except live band on Friday The hotel was okay, but definitely not 4.5 stars according to Sunwing website. I would go if I want a basic vacation - good bang for your buck, as long as you know you're not getting any extra frills.

Terrific Steakhouse

If you can get past the first day things get better. Check-in was horrible! Arrived at 10:30 in the am and no room until 4:45 with no help to actually find your room. Here's the key -go. Our room was fine but friends had no toilet paper and towels even after multiple requests. Resaurants- main buffet Selections. Even though it is very cold inside stay there as service outside was little to none. Prepare to find your own cutlery, napkins and drinks. Food was OK. The Prop Club was great and very c [... lire plus]lose to the beach. Strongly suggest The Japanese restaurant and the Steakhouse. Staff and food at the Steakhouse was 5 star plus. Staff were very friendly and the activities during the day were good. The night shows leave much to be desired. The resort grounds are kept very clean. The beach is great but good luck finding a chair. Even at low season there were not enough although the Diamond Club had many available but you can't use unless you upgraded to this club. We rented a car twice to explore and snorkel. Deadman's Reef was excellent as was the lunch we got at N & A's. Go there if you are in the area!

Amazing vacation

The hotel was nice with auto AC. Very clean, very well serviced. Had a room with balcony. Nice view, restaurants were amazing, a LA Carte, the food was delicious, service was excellent. Excellent vacation experience.

Ok Resort

The grounds were well looked after, clean and pleasant as were all public areas. Initially we were put in a room with 2 beds vs. 1 king/queen on the 3rd floor. The view was of the roof of an adjoining building. Anyone could walk along the roof and step right onto our balcony. This was our 30th wedding anniversary and we certainly haven't graduated to 2 beds yet! On the 2nd day, we were moved to a room with 1 king bed on the main floor which meant we didn't have a balcony. Bathroom was very small [... lire plus] with next to no counter space. Shower curtain was a bit dirty so the room had a musty/sour smell. Dining areas were fine, quite clean and buffet had a large variety of food. Biggest issue with food & beverages were that they kept running out of things so you could never count on getting what you wanted all the time. Also, there is a large, fun-looking water slide which was not open at all during out stay. Hotel entertainment/shows were not as good as other shows we've seen but generally they were fine. The beach was nice, beautiful sand and blue water. Could really have had more lounge chairs. I would recommend this resort to people who perhaps have not stayed in 4 or 5-star resorts and so were not expecting a 4 or 5-star resort.

Great resort

The hotel was very nice. The staff was amazing. The grounds were well layed out and simply great. The only improvement the resort requires is better nightly entertainment. I understand that it is local but it requires better entertainment. ex. dancing, costumes, maybe impersonators even lip syncing. But over all great time, lots of dancing, sun, beach, great food, water sports, pool activities, casino with an 83% pay back and free booze. Restaurants were great. What could anyone ever want more t [... lire plus]han that.

Best Resort Ever!!

We have been to many islands but this resort is on the top of our list. We were a group of 8 and everyone loved it! The beach is spectacular, the staff is friendly and accommodating, the food was delicious in all the restaurants and the buffet. We loved having the casino right beside us and the market place across the street. The Prop Club provided great music for dancing as did the courtyard in the centre of the market. The rooms were clean and modern. The nightly entertainment was so-so but th [... lire plus]at's not something very important to me. With all the dancing available, who wants to sit and watch a show? We also went to 'fish fry' on Wednesday which was an absolute blast!! We will definitely consider going back to this amazing resort.