Very nice resort but ...

The resort is very nice. The room we got was excellent (in building#9), we are close to everything, can see the ocean and the pool (we were able to watch one of the night pool show right from our room). Our maid was excellent, he was very friendly and helpful! However, the customer service in this resort needs improvement. We have been to two other resorts in Cuba and servers would remember us and what we like to drink but this one is definitely not the same. If you are lucky you might get a  [... lire plus]server that is better than others. We are a family of three with a 6-year old.

Good

Really nice looking resort, fairly clean, decent food, nice beach although it was a little rocky, nice staff, but the hotel needs a little bit of general maintenance, ie paint and touch ups. If it doesn't get the maintenance it needs, then it won't be very nice in the coming years.

Nice Resort

Resort nice. Rooms were great and cleaned very well. Not a big food section. More food choices would be nice. Lots of coral on the beach. Need to be very careful going in and out of the water. The right side of the beach is the best. Service was very good. More entertainment is needed.

Nice motel

Rooms were nice and clean. Service at buffets was poor . Lots of line ups. Washrooms in different locations were not always clean. And no toilet paper! Intertainment was poor except fir the Micheal Jackson show that was great! Overall I would rate it as a 3 for food service and intertainment and a 5 for the grounds

Fun in the Sun

Truly all inclusive. Sailing was excellent, rooms clean, some inconsistency in services between others I spoke to. Food was good and most staff were terrific. Evening entertainment was good. Day events and activities were adequate.

Awesome Trip!

I stayed at the Warwick last week! I have nothing bad to say about the resort. I loved the beach with the rocks, a change from the endless beach of sand. The food was good, the room was amazing! Will return next year....

Very nice resort ~ will go back for sure

We stayed Warwick Cayo Santa Maria from March 30 to April 6 2017. The weather was perfect the whole week. Afternoons winds would pick up, but the water was still pretty awesome. Did some snorkeling everyday & saw tons of tropical fish. No bathrooms on the beach, so the ocean is big. Just sayin. Michel always made sure we had drinks on the beach. Our maid Leedy made sure we had clean towels. There are no facecloths or kleenex, so bring your own. Nice big bathroom/shower. Our balcony had ocean vi [... lire plus]ew, which was amazing. No complaints on the food. It's Cuba, but if you're not fussy, there is always something to eat. We did 3 a la carte and we've enjoyed all 3. I believe our best was Fusion. You cannot ask for better service and friendlier staff. Always willing to help. We only went to the pool one afternoon & found there were a lot of kids. The pools are not deep. Animation team were great. Internet is slow in the evenings, but better in the mornings in the lobby. It's a very large resort so expect to do some walking. We really enjoyed the resort & would recommend it for sure, but be prepared for a 2 hour drive from the airport to the resort which we didn't mind. We had a good tour guide explaining the villages on the way and beer on the bus (2 for $5 cdn). Cayo Santa Maria is beautiful. Overall, the resort is is awesome!

Lovely Vacation

I am not a well seasoned traveler, and have just started taking vacations to Cuba recently. Cuba gets me the most value for my money so that I can afford to vacation. I travel with someone who has vacationed in Cuba many times and he has prepared me for what to expect. I am thoroughly happy with the Warwick. I have no complaints, and enjoyed my recent stay. My vacation is all about the beach, and it is beautiful. The rocks and coral only add to my snorkeling pleasure.

Great resort for fun in the sun!

Here is an outline: Pros: great location, friendly staff, good food at buffet, great restaurant by pool for lunch - Crazy Lobster, beautiful beach, nice rooms with large rain showers, ample shade areas and beach chairs they even came around with pillows for us. Cons: a la carte restaurants weren't great, long ride from airport(2 hours), 24 hour snack bar wasn't good - slow, ran out of food or didn't offer much, coffee machines in room but no coffee available for them, low on water.

Excellent Resort

We loved our stay !! The hotel is lovely and the grounds are amazing, so well kept with wonderful flower gardens. The staff was great and it was nice to have a variety of places and times to eat and/or drink. Our room with the large shower was amazing. Only suggestion would be that the food in the main buffet was not always hot. I have already recommended the Warwick to friends.

Great trip!!!

We really liked this resort. The fact that it was spread out we had places to walk after our meals. The pools were amazing! I liked the dance classes, exercise classes and the music from morning til night was fantastic! The room was amazing. Nice and large and well set out. The staff at the resort were very friendly and accommodating. Except for the language barrier. The beaches were wonderful. The nightly entertainment was great. The food was a little boring being mostly the same every night.  [... lire plus]The only problem that I found was the bathrooms around the resort. They were not always taken care of (lack of toilet paper). All in all we really enjoyed the resort and would definitely recommend.

Had a Blast!

We were very pleased with the level of service we received, everyone was extremely friendly. The grounds were also very nice and pools were clean and perfect for everyone. They had some sort of entertainment every night until 10:30 and every other night there was a DJ until 12:30; however, it would have been better if the DJ was there every night. The food was bland and the choices were the same every day, would have liked more options, but the 24 hour snack bar saved the day with the delicio [... lire plus]us thin crust pizzas. Would definitely recommend the resort.

Great resort

the resort is big with excellent service from all departments .we stayed here mar 23 to 30th great weather food is great no issues even for picky eaters a good variety. beaches are rocky but water is wonderful pools are clean no problem finding chairs at pool or beach

Warwick Review

Wonderful holiday, lovely resort. Highly recommend it ! Liquor selection was awesome, with great bar staff and ample bar locations. Rooms were nice, modern and clean. Plenty of lounge chairs at beach and pool. I have been to many resorts in the Caribbean and Cuba, this is one of the best !

A wonderful and relaxing week!

The resort is laid out well with 3 access points to the beach. The pool was large with an abundance of lounge chairs. There are many areas throughout the resort--small bars, lunch time restaurant choices, beach bars/food--to choose from & not one area ever felt crowded. The A La Carte restaurants were pretty impressive! Service was great and all staff were extremely lovely, friendly and fun! The turquoise water was incredible. Entertainment in the evening lower bar area was very good featur [... lire plus]ing local talent and a super place to meet with friends before or after supper for drinks. Weather was superb!

Very good destination

People were friendly,helpful,attentive. Room was spacious, grounds were tidy. Bathrooms clean . Food was ok.Beach has some empty plastic cup half buried in sand buy guests. Drinks were all good. Beach bbq chicken sandwiches were yummy.

Warwick

Well I had a blast at the resort. The people were great and most of them friendly. They definitely try to make u understand what they are saying and always smile or most of the staff does. It's a decent place .

Great time at the Warwick!

Just returned from a week at the Warwick in Cayo Santa Maria. Cuba is definitely my preferred vacation spot and it's mainly because it's very safe and the people are amazing! I have nothing but good things to say about the hotel and staff. I've been to Cuba numerous times and have only had what I would refer to as bad food at one place. I am happy to say this isn't the case here. There can be line-ups for omelets, pasta stations and freshly cooked meat but nothing I would complain about [... lire plus]. The staff at these stations are hardworking, entertaining and it's nice to have the option in the buffet. If you complain about the food here you should remember that you're not home. It may not be what you're used to but you're not home so enjoy something different on your vacation. We went to 3 of the 4 a la cartes and enjoyed them all. I won't recommend any because it really depends on what types of food you like. They have menus at Guest Services where you make the reservation. The nice thing about this resort is that Guest Services are available all day so you don't have to line up first thing in the morning to get a reservation. The rooms are clean and comfortable, and while I heard some complain about the walking, I don't know why. Everything, including the pool, buffet, a la cartes and lobby are in the middle of the resort. Unless you're going to the beach at the other end of the resort, the walk is minimal. The beach entrance between bungalows 14 and 15 will take you to the best beach. The other areas are fine just rocky. The ride from the airport is long but the bus is comfortable, they sell cold beer and you get a bit of a tour if it's daylight. If you leave early on your return, the guide on the bus will stop talking, put the lights out and let you sleep. I have no hesitation recommending this resort!

Great time

We were pleasantly surprised by this hotel. fim beach for swimming and exploring. Good food for Cuba. Always fresh fruit. Modern rooms. Staff could be more welcoming and there is some issues with maintenance but we would return for a good price.

Outstanding Staff and Resort

This was our very first family vacation together. The food was amazing, if they didn't have it they would get it for you. We did the catamaran tour which I highly recommend, it is good for children and adults.